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    Marshall Brothers Towing & Recovery

    Marshall Brothers Towing & Recovery

    (4 reviews)

    Scott's Addition

    Awful experience. Zero communication. The company wants to tow cars in the morning on the weekend,…read morebut doesn't wanna be available for contact, they only open for 2 hours on the weekends. I had to wait hours and hours to even find out if they are the ones who towed me. Awful communication. Claimed they were cash only, but business postings said otherwise. False claims posted in building. Obviously, charged up to the very legal limit, with an extra weekend fee even though their service is objectively worse on the weekend. Immoral scalpers, but not shocking considering this is a towing 'company.' It's a towing company, obviously these places are bad from the get-go, but this was an especially bad experience that displayed no communication or competence.

    ATTN: Marshall Bros has moved. They're at 4839 Waller, Near the Libbe Mill Shops. See this listing…read morefor details. https://www.yelp.com/biz/marshall-brother-towing-company-richmond. Straight up, no one likes getting towed. The feeling of being stolen from, the cost, the time lost/scheduled foiled... It's no bueno, your fault or not. I can only imagine how hard it is to be on the receiving end of phone calls. They for sure get an earful on the regular. And that can harden even a saint. However, the folks at Marshall Bros were professional, and in-kind I was too. YES, I would've appreciated knowing where they were actually located, that my car was safe, and when as the soonest I could come get it, and they really should add that info on their outgoing voicemail message, but they don't. I hope my post here offers you the info you're needing. 1. If you're towed after 7pm / before 8:30am YOU WILL NOT get your car back that day. At 7pm the phone goes unanswered, try to enjoy your evening, call back in the morning. 2. Marshall Bros is not in Scotts Addition anymore, haven't been for awhile. The police seem not to have that info correct either. The gal at Marshall Bros told me they've tried to fix it with the city, but I guess no one has applied that info to 911 / 311 records. 3. Rest assured your car has been taken to a gated lot. When I inspected mine there was no damage to my car. And stupidly, I left my wallet in the car. I was relieved that nothing was stolen. 4. Contrary to other reviews, they take all credit cards. I was charged $125. 5. Retrieval at 8:30 is easy and fast. Being a fan of Marshall Bros is a bit of a stretch, and I'm not disputing others bad experiences, but I'd like to add balance to the many poor reviews I read last night. They made me very nervous. In hindsight, now that I have my car back, it was as good as a towing experience could be. Now if they'd only re-record their voicemail giving folks some info, THAT would be 5-stars.

    Standard Parking - parking - Updated May 2026

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