After parking in one of their parking lots for two months, they raised the price and didn't give proper notification. I tried to talk with someone from their office and an employee named Jenna was disgustingly rude to me. I have never experienced this poor of customer service from anyone. This parking lot is an embarrassment to the city of Richmond. Although they don't actually work for the city, but to even be located in Richmond- they're sending a bad impression. I asked to cancel my parking, spoke to the owner, David he agreed I could cancel but then I kept getting invoices. When I called to explain I shouldn't still be getting bills from them, Jenna answers the phone again and was even nastier than my first encounter. She told me I needed to return the parking decal, I explained time won't permit me to return it as there isn't any available parking anywhere near their location she tells me "fine we are changing our parking decals anyway" while sucking her teeth and then hangs up on me. Yes parking is tough in Richmond especially if you work downtown, but i warn to be cautious about doing business with people with such poor people skills. I parked in an out door lot and during snow storms it was very poorly shoveled and sloppy with ice around. Really not worth it if you can find another company to park with. read more