Katiuska provided one of the best customer service and sales experiences we've ever had in 20 years…read moreof big purchases. She stayed open for us, provided a thorough overview of all mattress options and quickly got us the best pricing with quick delivery arranged.

Great connection. Amazing service and fast responses…read more They helped me narrow down the perfect beds for my AirBNB.

Just went yesterday to buy my second mattress from them within a little over a year. The first one…read moreis still going and have had no problems with it so far. Again, they have the best prices I've seen in the south florida area. This time I got a King size beautyrest recharge mattress and the service was amazing. Jorge's customer service is amazing. Still waiting on the delivery, but the last time I did not have any problems with it.

Two stars is only because I am no longer sleeping on an air mattress…read more The guy George couldn't care less about one's satisfaction after getting your business/money. I recently went there to purchase just a bed (mattress, box and bedframe) George only showed me one style & was very dismissive to any further interactions. I'm not sure if the guy was racist or solely about business & nothing else, but he made me feel as if he didn't want to hear about my experience of any kind... he just wanted my money & me out of his store immediately after our business transaction. Oddly enough, when the alleged new bed arrived there was a rip in it as well as a countless amount of strings from the stitches of the mattress sticking out everywhere (I took pictures as well as a video). When I called back the same day as well as the following day and left detailed messages I received no courtesy callback whatsoever.

If what you have in mind is looking for the most up-to-date mattresses. This Location is the place…read moreto be. After carefully investigating in multiple places, here is where I got the best deal as well. Level of satisfaction:10/10. My Mattress choice. Purple Restore plus Hybrid. Heh. Most have.

For starters, I would give a negative rating to this establishment. This past Saturday, I went to…read morebuy a mattress and a Manager by the name of Milton, (somewhat knowledgeable) so I thought- sold me a clearance mattress, meaning it had no warranty, no return or refund, no price match, and no free shipping. This mattress on clearance at the warehouse was $428, and $50 for shipping. I told him I would pick it up in medley myself because I was not in a hurry. I drive a few minutes away and as I'm waiting in line, I want to Google the purchase I just made so I go to Mattress Firm.com and I couldn't believe what I saw. The same mattress I just purchased -- brand new, 10 year warranty, 4 month return /refund, price match and free shipping! Only $40 more expensive. So I called Milton the manager, and I told him of my finding and he says oh I thought you were in a hurry I didn't have it here so on and so forth. I had told him multiple times that I was not in a hurry! I was there with my daughter who confirmed to him that I had said that multiple times. He continues to tell me he will send me a link to pay for the extra $40. I told them that is fine but that wasn't cool, him trying to rip me off because he knew the pricing. I come home and get on the link/ website that he had given to me and to my surprise there was my mattress for $440 but now they were applying a 20% discount so the mattress would cost $352. I called Milton again, To let him know that I needed the warranty papers for the new mattress before I could pay the difference. I didn't want to tell him about the extra 20% discount because I wanted it to be a surprise. When I get there he does not want to honor the 20% discount that mattress firm was giving me. When I asked why not he simply responded he could not very unprofessional and unethical. I continue to emphasize to him that it was very unprofessional to scam people out of so much money. Today, it is Monday one business day later and the new mattress is in the room.

Aida was so helpful with my purchase of a new mattress. She gave me all her recommendations and was…read moreso patient. I am glad that I will be able to have the mattress delivered the next day after purchasing. Such a wonderful and easy process. Thank you, Aida!

Great experience, owner welcomed us, let us try different mattresses, was patient and not pushy,…read moredidn't try to upsell items, and prices are below larger retailers. Very nice family owned business. Still waiting on delivery but had a great experience thus far.

I needed a mattress delivered asap & I started calling around but then I read the five star reviews…read morewritten by my friends, Michelle F and Nola F, so I knew exactly who to call. Thank you ladies for sharing your fantastic experiences; and this is just another reason why I love Yelp so much. I trust my friends opinions & I knew if they had great experiences then chances are extremely high that I would have a positive experience too. I called the store & spoke with both Jose and his manager Caroline. After explaining my situation, both of them rolled up their sleeves and made next day delivery happen. They called the warehouse and had my Saturday delivery moved up to Friday. I called them late afternoon on Thursday and delivery was moved up again to an early morning drop off. The window they originally gave me was 9am-3pm. Imagine my surprise when my phone rang at 7:15am the next morning and the driver said he will be there between 8-9:30am!!! We purchased a Simmons Beautyrest mattress and boxspring set. The price was a little high but when you factor in the free delivery, it all balanced out. We also bought a mattress cover which was fairly priced. They were kind enough to waive the $29 removal fee too. Jose and Caroline are rock stars in my book. I did the transaction over the phone and they made it so easy. I was told delivery went well with no hiccups. The driver also called me to let me know he arrived and I also received an automated text once delivery was made. Something I appreciated was I never had to question the delivery status. The line of communication was open from start to finish; text, emails, phone calls; you name it & they had it covered. Hands down, this was a great experience. Jose and Caroline are true professionals and their level of customer service was top notch. I am blown away by their motivation to expedite everything and incredibly thankful for their help. Sorry, no pictures because I wasn't there. If you are shopping around for a new mattress, definitely give City Matress a try.

I just received my new mattress from City Mattress and am so pleased. The delivery drivers were…read moreright on time. I was given a three-hour window and they got here right at the beginning of the assigned time. They were very pleasant. So was Carolina my sales associate. She was so helpful and provided a lot of honest and useful information. My Mom had a great experience here so I knew I would come here too when I needed a mattress. The showroom is so open and airy. It is not like some of the other mattress places where it is very cluttered. The showroom at City Mattress is very modern. They offer free delivery and if you ask nicely, free removal of your old mattress. I HIGHLY recommend this store. It was a seamless experience and they have a variety of brands and prices for everyone who is looking for a mattress.

Thai is a very good place ! and the costumer service is the best ! thanks guy I wok back soon !read more

I was pretty happy with the service there, the prices were good and the customer service was…read morephenomenal. I would recommend this business.

We purchased a mattress around Memorial Day weekend and had an excellent experience from start to…read morefinish. The salesman took the time to have me try different mattresses and asked about my sleep habits--side, back, or stomach--which really helped in choosing the right one. He gave us fantastic deals and even followed up with additional research, securing us an extra discount. Delivery was just as smooth. The team arrived on time, wore foot coverings, carefully removed the old mattress, and brought in the new one without any issues. Overall, a great experience--highly recommend!

On Sunday, we came in looking for a mattress for my move, and we were so glad we stopped by…read more Immediately upon entry, we were greeted by staff and taken care of. Our salesman asked us specific questions about our sleeping patterns to give us options that matched our sleep profiles. After looking at a couple of mattresses, we decided on one and made the purchase. I did not feel pressured or rushed to buy anything, which is a HUGE plus. The salesman took his time to know what we wanted before giving us options. I am so excited about our new mattress, and I highly recommend anyone in the area stop in and check this place out! They also have great financing options available!

I've bought a few beds here over the years. I'm very happy with the bed I just got. It's very…read morecomfortable, good quality and also was very inexpensive (under 400 with the box spring). Cara the owner is nice to deal with.

Cara was awesome, helping us furnish all our bedrooms in our new home,and we are sleeping in…read moreextreme comfort for below average cost,.. Sweet dreams!!!

SCAM took my deposit and never delivered or answered phone / Email or offer up. Ghosted me after…read moredelivery date .

I purchased a mattress from Yonatan Montoya. It felt wet/moist and something seemed very weird…read moreabout it. I had to repeatedly text him until he responded that he'll give me a refund without any questions. He already knew what was up! This fraudster is selling used mattresses. They attempted to wash from inside out but a purple mattress has that silicone filling that doesn't dry well and that's how this sleazy business became very evident. I had unzipped it only to find such horror... all these holes, mold, and signs that it was heavily used. Never again!