I recently purchased a table from Addison House. I had seen the table in the store then called a sales rep when I got home to place my order. When the table arrived, I noted that the table top was a different color from what I had seen in the store, and there were a number of spots where the table was damaged on the ends and the underside. I called Addison House that same day and asked them to take back the table due to the damage, and due to the fact that the color wasn't the same as what I was expecting. I also emailed Addison House 5 photos showing 5 different areas where the table was damaged (I have attached photos of the damage immediately beneath my YELP review). Once Addison House picked up the table from me, I didn't hear back from anyone for over a week and didn't receive a refund. I called customer service repeatedly and left voicemails but no one ever called me back. Finally, after leaving 4 or so unanswered voicemails, I finally caught someone on the phone who told me she would process my refund. Another week passed and I still had no refund and had to call customer service yet again. After almost a month, I finally got a refund but the amount of the refund was $150 less than what I had paid for the table. I called Addison House customer service and left two more voicemails asking why they took $150 out of my refund. No one ever called me back. A few more days later, I called again and spoke with Geisha in customer service. She told me she would look into it. The next day she sent me an email and said they weren't refunding the $150 delivery charge because there was no damage "AT ALL." I couldn't believe it!! This is a very high end store that charges ridiculously HIGH prices and they had already received all of the photos showing extensive damage along the edges and underside of the table, along with several areas of large scratches and they're now telling me a month later that there was no damage "AT ALL" and that they're keeping the $150 delivery fee??!!!!! Buyer Beware!!!!! Addison House tries to position itself as a high-end store but, if there are any issues or problems with your order, Addison House immediately starts acting like the lowest, low-end store and doesn't want to provide any level of customer service. They're all smiles when they accept your money but they're absolutely horrible to deal with from a customer service standpoint. I've never had such a terrible experience where the customer service team doesn't even answer the phone and refuses to return phone calls from customers, and then refuses to issue a full refund for a damaged item. I will NEVER shop there again. read more