I love oriental rugs and this is where I find the best selection and value. The staff is very…read moreknowledgeable and professional. They go out of their way to make sure I am satisfied with my purchase. They will bring the rug to my home and this allows me to see the actual product in the room where it will go. It is a true pleasure to buy a rug here. No pressure, no rush. They just want to make sure I am happy with my rug. Mari M

Good selection of various types of rugs, excellent help from a very knowledgeable owner, Tariq. We…read morehave bought a total of three rugs from Grand Oriental Rug Gallery over about a decade and could not be more pleased. They have also cleaned rugs for us and did a great job. Highly recommend.

As a realtor I am always looking for trusted referral vendors that can assist my buyers and/or…read moresellers with services they need. I have referred Patrick & Sons Carpet Tile & Upholstery Cleaning to fellow realtors and to clients. The feedback received has been nothing short of raving accolades, to his service and outstanding results.

Patrick & Sons cleans the carpet in our condo building and were such a good find!…read more We came across Patrick when we needed to have the carpet cleaned in our condo and used him several times. To clean a one bedroom condo with all carpet, Patrick charged ($80), his minimum service charge. Patrick is extremely professional, quick (but efficient), and is very reasonable. We recently moved to another condo in our building and have all tile, but have multiple area rugs. We then called Patrick again and he came by to clean our shag rug and did so and was very reasonable and quick and efficient. Patrick and his team service pretty much any of the Miami metro areas, on a 24/7 basis. If you need any of your carpets or rugs cleaned, give Patrick and his team a call, you will be glad you did!

Perfect service. They are very responsive and professional. Their cleaning met my expectations and…read moreI have now called them a second time

I called on a Sunday and they were able to come out Monday afternoon! They responded right away,…read moregave me a reasonable price, and did a great job. Very happy with my service -- highly recommend!

I hired them to clean my sofa, and not only did they tear it during the cleaning, but they also…read morepromised to come back and fix it--and never did. It's been almost two weeks, and I've heard nothing from them since. I even paid for the service, thinking they'd follow through on their word. But now I'm stuck with a damaged sofa and no solution. Very unprofessional and frustrating experience. Would not recommend based on how they handled this. If you care about your stuff, think twice before hiring them.

We had a client experience water damage that affected one of his carpets. PSR came out the same…read moreday, picked it up, had it professionally cleaned, and returned it promptly. They even reinstalled it back in the property. Excellent service from start to finish--I would definitely recommend them.

West Elm Concierge "service" is a joke! Bought everything…read morehere so they get the review. I placed a concierge order that was over $18,000 on January 3, 2025. The furniture was delivered to my vacation property at the end of April, but one of the beds they send was not the one I ordered. They had to reorder and it was finally delivered August 18th. I was told that I would be compensated and "well taken care of" for the inconvenience. So for waiting almost NINE MONTHS and flying to Florida TWICE, the gave me a $200 gift card. ridiculous. They also told me my key rewards would not be issued until the entire order was complete. But guess what? they issued over $300 in key rewards and they expired without me ever knowing. Key rewards dept says there's. nothing they can do and I need to talk to concierge services; concierge services says I need to talk to key rewards. Concierge service at west elm is a joke. You don't even get an assigned agent - you just wait on hold and get whoever picks up. Then you have to explain the whole thing again. I have 2 more vacation properties to furnish and I know for a face I can do better Tham west elm. Ikea would be better after this experience.

The store has beautiful furniture and accessories but they have the worst company customer service…read moreimaginable. Once you order your merchandise, the nightmares begin. Even if the article is "in stock," shipping can take several months to arrive and only if you are on top of them regularly. Do not special order anything!!! Don't say I didn't warn you. Your furniture or special order items can take 6-8 months to arrive and even be cancelled without knowing it. They are deceitful with their shipping charges. They say there is a flat $290 for total shipping charges, however, there are "delivery surcharges." The shipping charges for my order were more than $700. Calling customer service is easy and they answer their phones immediately. I know because I have called dozens of times. The problem is that they can't help you with anything. They don't know where your items are located, don't know the warehouse where they are coming from, and don't know when they will be shipped. They don't have a phone line to their warehouses and can't communicate with their shippers. It's painful when the items are in stock; can you imaging if they are special ordered (you can't imagine)? Their billing process is confusing and doesn't make any sense. No one can give you an explanation of charges and there is no one to help you if there is an problem. I have been overcharged $2000 and there is nobody to help me. The assistant manager of this store - Anthony - is very helpful and will go out of his way for you. Sometimes he can work miracles. He is the only trustworthy person and the only person who you can count on. However, there is only so much that even he can do. All I can say is good luck. I would never order anything else from this store or any of the William Sonoma stores.

Gary help me in some problems to solve in the delivery He…read morewas skilled and fast Also Camillo help me for the choice of furniture very helpful

Pests included with the pieces. Warning to anyone considering Modani Furniture. My apartment was…read morecompletely empty before moving in and purchasing their couch, yet shortly after delivery I started finding pantry beetle-type pests and shed casings concentrated around the sofa area. When I reached out, the response focused on being past the 7-day window -- but issues like this can emerge weeks later. Customers trust furniture is being stored in clean, pest-free conditions before delivery. Extremely stressful experience and something I wish I had been warned about.