This was an oil change / tire rotation as part of my service contract…read more Everything went smoothly from drop off to pick up, everyone was friendly and helpful. They clearly explained about suggested services coming up & why they were important. Thank you so much!

I cannot speak for others, but personally I had a very poor experience at Cole Nissan. Not only did…read morethey offer me a ridiculous and unreasonable lease offer on a new Frontier (I was born at night, but not last night) they would not move off the purchase price one cent. I did counter their lease offer and their purchase price offer. Perhaps they viewed my counter offers as unreasonable as their original offers, but I was at least expecting a counter offer maybe somewhere in the middle. I never heard from them again. If you want to negotiate a fair deal on a vehicle this ain't the place to do it. I ended up buying from Fox Nissan in Kentwood, MI who were great to deal with.

Not a good customer service experience. Would not recommend…read more Yelp tells me I need to write more... I don't have much else to say about it. Everything that's sketchy about buying a car, this place has got.

Absolutely the BEST car-buying experience! Dan and Rick were amazing--fair pricing, a great…read moreinterest rate, and an awesome warranty that gives me total peace of mind. I couldn't be happier. Thanks again, guys! I'll be sending all my family and friends your way. 5-star experience all the way!

We wanted to arrange for a test drive for a vehicle that was out of stock at the Battle Creek…read moredealership. We reached out to Metro Toyota and Connor Moss was able to make sure our test drive vehicle was ready to go. He met with us afterward and was very knowledgable in answering all of our questions. Overall a very positive experience, both with Connor Moss and Metro Toyota. We will be back.

Several months ago I bought a brand new 2025 Toyota Rav 4 from this dealership. I sought this…read moredealership out because I am a Costco member and there are additional discounts for buying at a preferred dealership. I started out with emails and phone calls and was put in touch with a sales person that would be the best fit. It seemed fine at first but then my questions and calls started to seem like I was irritating the sales person. She seemed bored and just wanted to sell the car not do any work for me the customer. The car finally arrived and I went to pick it up. Granted this dealership was over a hour and a half away from my home. I was super excited to be buying a brand new car. When I arrived at the dealership. I had to go seek out the sales person. She seemed less than excited. The car was not detailed very well. There were scratches and dirty marks on the inside and out. The interior color was not what I chose. The sales person seemed like I should just accept everything without being upset. It was a very bland transaction. It took a lot of doing but we ended up figuring things out and I took the car. I love the car but would NOT go back to this dealership for anything. They need to work on customer service and care. After I drove it off the lot it was crickets from the sales person! You're welcome for the commission! Think twice before doing business at Metro Toyota!

Acknowledge customers in lobby regardless of appointment status. 3/4/2025 at 5:20 pm 3 salesmen…read morewere present and after 12 minutes we left the building feeling insulted and ignored

Without honesty I would not suggest this place for nothing in the world. My wife and I purchase a…read morevehicle from them in less than a few days we start to see issues and acknowledge that there were some things wrong , they attempted to fix the vehicle only for us to bring it back again because other issues. At that moment when my wife became frustrated and wanted to give the vehicle back and ask for our money back it became an issue. Imagine buying a vehicle and not having access to the vehicle after 3 or 4 months of purchasing it, just ridiculous. Since having the vehicle we have spent so much money in repairs on this vehicle that it is completely ridiculous , we refuse to go to them to get it fixed because the last time we took it to them to get something fixed it came back with another issue that wasn't even one of the problems. We ended up going to another dealership, only to pay out of the pocket to fix issues because we didn't trust them to fix it correctly. It seems as if it's always something that goes wrong with this vehicle. It's completely frustrating to have a vehicle that you have had for less than a year and you have put so much money into keeping it together because of issues that has gone wrong with it, and also to be told by other mechanics or dealership that this vehicle should not have been sold with issues like this. It literally took me a while to actually write this post because I honestly feel as if I would want to give a person a second chance to make something right but after talking to them time and time again I was told that some of the issues that was going wrong with the vehicle was nothing that they had contribute to, and I really don't want to get on the subject of warranty that is completely garbage . I tried to be nice but it seems as if being nice won't get you anywhere

I had an excellent experience with the purchasing of my new vehicle. I had the pleasure of working…read morewith Mr. Scott Snow, he was very knowledgeable, friendly, and an all around cool guy. He offered great advice on improving my credit. I was giving options of vehicles to choose from and my overall experience was just great. I would definitely recommend my friends and family to get a car from this company. Thanks again Scott

my husband and I bought a 2019 Chevy truck from bad deals and on the way home we noticed it was…read moreslipping and by time we got home, we knew the transmission was completely shot. We took it to a dealership who said the transmission had been bad for at least a year and they the fluid to the transmission was in good would not pay for repair so we ended up paying 3500 out-of-pocket above and beyond the price of the truck. Do not go to this dealership. All showing are fake run run run.

Bought a vehicle. Needed $8k in immediate repairs. 3 months later needed an additional $3k. Got rid…read moreof that POS before I paid the $3k. Do not purchase a vehicle from this business.