Nice place, great selection, love that you can order online and pick up. Very clean, relatively…read morefriendly staff. Will definitely go back when I'm in the area.

The customer service here is atrocious. A budtender's job includes being courteous and not having…read morean ego. The young gentleman working at the counter needs some humility and some life experience. Hopefully today he learned that when you go out of your way to mischaracterize what another person says, there are consequences, especially when laced with unearned self-righteous indignation and coupled with a refusal to serve the customer. The interaction came across as dismissive and unnecessarily confrontational. Businesses thrive or fail because of their people. Judging from many of the other reviews here, I am by no means alone in experiencing very poor customer service. I reached out to the owner with my concerns using the name and number provided to me at the store but I never heard back from that person. The person in charge of the company's yelp did reply to me below which I appreciate but there's no reason for further communication, better to lay this to rest. Especially when there are enough options in southern Maine to go elsewhere. Try GREEN TRUCK in Kittery, INDICO or MARCS ORGANIX also in Kittery. Other spots too - up in Ogunquit or down in Eliott. I know for a fact there ARE indeed several nice folks who work at theory wellness- but for me, there's enough other options so I don't have to take the chance. I'd rather go someplace where I feel more comfortable because the staff are more welcoming. At theory, I felt like I walked into someone's bad day and they just happened to be a bud tender. No thanks.

Great CS and they have a good assortment of the edibles that u was looking for. I, also like their…read moresales.

Everything. I love it there. The tenders are nice and most of them are super knowledgeable my…read morefavorite

Have been purchasing from them since they opened although now I hear they've changed hands. Joe…read moreVeronica Jay they've all gone above and beyond to make sure that our buzz is worth the "trip". I just don't know why I can't look at their website if it's become private since the new ownership anyways... Coming in tomorrow if you still got any specials

Great customer service never leave unhappy. Hard working group of people. Top notch 100% recommendread more

They were so accommodating, above and beyond! Highly recommend!! The staff were so great! I will…read moredefinitely be back! Thanks guys!

Great staff, great vibe! Came by to sample their flower and the Peanut Butter Breath had me LIT,…read moregreat concentrate selection too! Definitely will be returning for some bulk buys in the future

Always have great experience here. Staff is knowledgeable and attentive. Helps you save money where…read morepossible by suggesting other remedies. I go here every Saturday and plan to continue!

This shop is great! I am Medical card holder, I've been to many shops and this one stands out as my…read morenew favorite. Lots of choices, and some of the nicest flavors I've had in Maine. The staff is knowledgeable and helpful vs some of the others I've been to. Best new shop in town!

I've had my Cannabis card for about five years. I have developed such an excellent rapport with the…read morestaff, because I've never gone to any other dispensary! They are the best! The entire staff are always pleasant and knowledgeable of the products. A super hooray to what they do for our Veterans! I would highly recommend any one to pay them a visit! Learn from their expertise! They have been lifesavers for me!

Highly recommend! Quality product at a reasonable price for the market. Only dispensary I've been…read moreto with a nurse practitioner on shift consistently. They also sell medical cards to eligible patients for $50 definitely will be coming back soon

This dispensary is located in a shed on someone's property. It is a pretty cool setup. They had…read morebuds, ice cream, CBD, juice, edibles, and more. The service was great and the prices were even better. We enjoyed some edibles (gummies and chocolate). I am kicking myself now, should have purchased some ice cream! There is an ATM onsite with a $3 fee since it's cash only. Overall, a great dispensary and unique setup.

Great experience all around and the product is even better!!! Off the beaten path but not hard to…read morefind, beautiful area and the store itself is clean and packed with options and products! Ice Cream, yup Ice Cream all sorts of edibles on top of a huge selection of premium flower. Independents over corporate any day of the week and twice on Tuesday's as they say! Must check out.