If, in 2010, you are still unable to work out how to book a holiday online, well, quite frankly, you don't deserve to go on holiday at all.
But while there really isn't much need for travel agents in this day age, the continued survival of STA Travel should be regarded as a positive thing.
Rather than booking fortnight holidays, STA specialise in building round the world packages and offer some expert advice in what is a fairly daunting experience. For instance, during the booking of mine, my girlfriend and I were advised as to the best packages to take and potential obstacles with routes we'd wished to do.
Far from being salesman patter, we look back now and think of the difficulties we would have faced without these tips, and what's more, our agent was even on hand to offer us e-mail advice a year later when issues arose regarding vaccinations and the changing of flights.
Our experience wasn't entirely perfect; for instance we were told we needed a Chinese visa for entry to Hong Kong, but I can forgive them for one mistake, which they instantly refunded and apologised profusely for, given the support and knowledge they offered in ensuring the whole administrative process of booking the trip ran smoothly. read more