While these guys will get you low prices and are very knowledgeable don't expect them to make planning your trip less stressful. Quite the opposite in fact.
After booking a large trip with multiple flights and tours with them and waiting 2 weeks, I have had to chase them to get my tickets and the international student card I purchased. I had to call and send multiple emails before I received any kind of reply and when I did the reply did not contain my tickets. I then went into their store where I received my card and a print out of my itinerary and was told that they had copied down my email wrong and were sending the tickets to my correct address. A week later I have still not gotten this email.
I am now due to fly out in 4 days and still do not have the e-copy of my tickets required for check in.
I wish I had skipped going through this agency and just done it all myself. The money I saved has not been worth the added stress. read more