There are Continued problems with stafit's classes and sign up policies. Today I came to class early and wished to go into the pool and work out a few minutes before the official sign in. I was told I needed to leave the pool at 8:30 and come back to the sign in location as they were not allowed to sign me into class, even though I was signed into the gym. I had to drip across the floor, in my swimsuit to sign up. Members of Silver Sneakers also have to leave their class to come out to the desk and sign up. A lot of people would be intimidated by having to walk around in a wet swim suit, and would simply quit the class. Nobody wants to wait half an hour after coming to the gym to get into the class . When they do come and work out the extra half hour, they leave half an hour early, missing out. Yesterday 8 people were in the pool doing their own water aerobics class before the official class, because they were fed up. Since when has it become ok to inconvenience the members of the club?The ridiculousness of this policy needs changing. l) address the issue by adding staff and classes or rearranging and staggering similar classes. 2) Think out of the box. Utilize both pools effectively and don't offer free incentives to outsiders until you deal with overcrowding of classes. If People are leaving one pool and joining another, look at the staff. Create training CD's for new instructors or buy CD's. 3) recognize you have an older population in certain classes and hire staff that can work effectively with these people and are aware of problems that exercises may cause for poor backs etc. Please remember that many of them come for the socialization as well as the exercise. Make the classes fun, not stressful. Having what sounds like giant medicine balls being dropped repeatedly over our heads from the floor above doesn't help either, nor does listening to music that sounds like a constipated goat herd. Use music the members can sing along to...it will keep them focused. The health club is supposed to be a place where you can relax and destress.
The former staff continues to do an excellent job so I am not complaining in any way about them. They have consistently been kind even though anger towards the changes in policy often are directed at the desk. I would not be sharing this here, but I was given the owner;s email and when I emailed him with these concerns, my email bounced back...apparently I was not given the correct email. Hopefully he will read this and act upon it. If he corrects the situation, I will amend the review. read more
