Upon the sudden passing of my Daughter, certainly one of the most terrible events that a parent can…read moreexperience, myself and my family were comforted and thoughtfully guided by Bruce, Clare and Eleanor Troy. Before the services, during and even long afterwards they have provided nothing short of exceptional compassion and professionalism. Perhaps some folks are prepared and know what needs to be done at such a sad and confusing time, unfortunately, we were not expecting nor ready for this. Everyone at this family run business was so comforting and made the process so much easier to bear. Even though the funeral home in Red Hook was in the midst of partial emergency construction repairs and we had a terrible winter storm that day, the entire services went perfectly smooth for us and all the other visitors. They made the room repairs nearly invisible and it was tastefully decorated. Clare quickly created a beautiful video tribute and prayer cards from the photos we provided her just days before the service. I highly recommend this Funeral Home to others and I'd like to thank them again for helping us get through the entire process and all the details they so seamlessly had taken care of .

I rarely need to visit the undertaker - but here's a hidden gem that almost everyone in my town has…read moredealt with at some point in their life for their loved ones. We got warmly greeted by Mr. and Mrs. Troy at the door when my mom asked to attend a meeting with the undertaker a day or so after the death of my 91-year-old grandmother (died on October 1st). He worked with us, and although we were filling him in with where we stood because another relative was helping us pay for the funeral and would be attending from out-of-state, our relative was getting very picky as to the price - but when my relative was complaining about outsourcing the job to another rather scammy Catskill undertaker, Mr. Troy explained the situation and that he knew exactly which undertaker it was and the funeral stayed here by the end. Mr. Troy thinks of almost everything. From placing an obituary on his site of the "dearly departed" to sending obituary notices to newspapers and even having his secretary help us with the life insurance paperwork to send out for the life insurance money/check, they helped handle it all. He distributed paperwork, helping us figure out all the changes that needed to take place as a result, and tried to help us figure out a budgetable amount for the expenses. During a meeting a day or so after my grandmother died, he mentioned how he still had caskets of people who died in the 1960s/1970s in his house that the rightful owner still hadn't come back to pay for and claim, and I laughed internally at that thought. (Maybe someday the rightful owner will finally claim and put those people at peace.) And this place is consistent. Way back in 2015, my father had died leaving my mother with my grandmother and two twin brothers to help care for each other - and this business really helped out then too. Though I couldn't make it to the initial undertaker meeting (my mom did), I could tell this business did care to listen and take care of actions that needed to be done back then. I was working for a local job - but the job had special specifications as to grievance pay - but the obituary had to be worded just right, and had to have a link to an online copy of the obituary. He set the same page (which he does to all his "clients") and after some back and forth on how it needed to be worded, money came to me after I gave them the printout of the obituary. I remember my mother mentioning how he'd be able to send obituaries to newspapers where possible, and we never really had much trouble with him planning all parts of the services. I know my mom was chicken-scratching some notes about her mother in February of this year (when she had nothing else to do), and although Mr. Troy tried to read her notes, he did a fantastic job of putting 2-and-2 together to come up with a great obituary response. I myself couldn't attend the funeral for my grandmother after a late issue arose preventing me from attending, and even though they were forecasting rain that day, you could tell rain was imminent and I was trying to make the money (my grandmother always said "make the money when the sun shines" but I missed the clues that day and tried to make money then too (sorry, if your reading this in heaven grandma (in german, we used the simpler form "oma")). Burnett and White is my favorite undertaker. I can't think of any other place that I'd be willing to deal with if something was to happen to this place - that would work just as well as this business. Although there are a couple of other undertakers within Red Hook, Rhinebeck and Kingston, this place has worked wonders.

When first researching memorials, I read the "one star" negative review…read more I wasn't deterred, figured I'd give them the benefit doubt and they are local to me. I called spoke with Claire, set an appointment just a few days away. Claire was punctual, welcoming, informative taking our request and all necessary information. We were eager to hear. When not hearing back for TWO weeks, I gave a courtesy call with a pleasant message, stated just curious as I d like to get this going before weather turns but indicated no rush. After another week, and no return call (they do not answer the phone) I called again stated the same query and re read stated my e mail and phone number. Now four weeks I call again, as pleasant as possible. I stated I'm a forty year business owner, so I understand busy better than most, but questioned why have we not had the courtesy of a call. I don't understand not calling back, I don't understand not answering a phone call from a perspective very serious buyer. As of this writing of this review it has been seven weeks since I left Claire at the "establishment " with all necessary information to formulate a price to move forward. I emphatically encourage anyone not to go here for a memorial headstone. By the way, I'm doing this so my children do not have to. One star is being generous, but to be honest they "earned it" by their own inaction

Had previously purchased a headstone from this place (Bill Wambach) when my mother passed away…read more Went to them when my father passed just to get the date of death engraved (which we had discussed with him at the time of purchase). He was so eager to meet with us when he thought we were buying a new headstone, but when he found out that it was just an engraving that was the last we saw of him. My father has been gone for a year and still no DOD. Won't return calls, basically hides if you go to the office, etc. WORST SERVICE EVER!!! If I could give it zero stars I would. He should be ashamed of himself!

The staff of this funeral home was so caring and professional. They helped my family through an…read moreextremely difficult time and we couldn't be more grateful.

Burnett and White took great Care in our funeral arrangements for our Dad. They are compassionate…read moreand loving family. Could not have gone any better. All our requests were no problem for this establishment I highly recommend them.

After my father died, I was surprised to learn from my mother that she would be using this mortuary…read moreinstead of the one our family used many times in the past. The entire staff at Doyle did an absolutely wonderful job with my father, from the pickup at our home to his interment. Everyone there is caring and attentive, making a difficult situation easier to handle. My mother expressed how pleased she was with how everything turned out (justifying her decision to switch). I highly recommend Timothy P. Doyle Funeral Home for your funeral needs.

I went to a funeral with of a friends father last year. I did not go to the funeral home, but at…read morethe church, Doyle was rude and visibly impatient. He showed no compassion and kept rushing the family in the most impolite way and obvious way. No tact, no compassion and no idea how to treat this family

The family owned funeral home is the best in the business. I've been a guest and have had family…read moremembers there. They are professional and compassionate. I recommend their establishment.

We could not have been more pleased with McHoul's Funeral Home. They took care of every detail…read morefrom A to Z including the writing and placement of an obituary, flowers, the funeral Mass, transportation, uploading photos for video presentation during the wake, cards, acquiring death certificates, providing options, and answering all questions. It made our lives simpler during the process. Definitely deservinf of 5 stars. --Michele D.

I have used the services of Simple Choices twice now over the last 7 years. Each time, Roy and his…read morestaff have been professional and compassionate. I felt at ease from first contact that my loved one (and I !) would be treated with care and respect. I appreciated the prompt response from the moment I reached out. Without hesitation, I would recommend Simple Choices for end of life arrangements.

I'm a year late writing this review, but it was recently the first anniversary of the death in our…read morefamily and it reminded me that we intended to share our glowing review of Simple Choices but didn't get to it in the months immediately after. At the time, I called around to at least 4-6 different places in the Albany area to understand the cremation options available, at a very stressful time obviously. Roy was BY FAR the most compassionate, patient, responsive, and clear about what to expect. Seriously, you just don't want to deal with the impersonal or callous attitudes that came across in my first phone call with some of the other places that offer cremation services. There wasn't even the smallest hint of anything other than the ideal level of genuine helpfulness from Roy. On top of that the prices were extremely fair, and the environment and decor in the Simple Choices funeral home is very comforting. Looking back, it also feels good to have supported a business & team that is committed to doing the right thing for people at their worst times. They live out ALL the values stated on their website. Oh, and I should also mention just in case anyone's looking for this detail in a review - our family isn't Christian, and Roy was nothing but pure kindness and understanding on adjusting the decor in the funeral home for our small family viewing. Roy & team, from the bottom of our hearts, thank you so much for your excellence at serving us at such a difficult time. If we could leave you a 6 star review we would!

Amber was truly amazing during the most difficult time our family had to endure. She was very…read morepatient and thorough during the whole process

I am so happy that I chose with William Miller & Son funeral home. The facility is beautiful with…read moreplenty of parking. Vinnie was so professional and walked me through each step of the process. He was kind and available to answer and questions I had about the process. Amber is amazing to work with as well, they went above and beyond to make saying good bye to my loved one as best of a memory as it could be. I highly recommend this funeral home they take pride in treating their customers with care and respect.