When first researching memorials, I read the "one star" negative review.
I wasn't deterred, figured I'd give them the benefit doubt and they are local to me.
I called spoke with Claire, set an appointment just a few days away. Claire was punctual, welcoming, informative taking our request and all necessary information.
We were eager to hear.
When not hearing back for TWO weeks, I gave a courtesy call with a pleasant message, stated just curious as I d like to get this going before weather turns but indicated no rush.
After another week, and no return call (they do not answer the phone) I called again stated the same query and re read stated my e mail and phone number.
Now four weeks I call again, as pleasant as possible. I stated I'm a forty year business owner, so I understand busy better than most, but questioned why have we not had the courtesy of a call.
I don't understand not calling back, I don't understand not answering a phone call from a perspective very serious buyer.
As of this writing of this review it has been seven weeks since I left Claire at the "establishment " with all necessary information to formulate a price to move forward.
I emphatically encourage anyone not to go here for a memorial headstone.
By the way, I'm doing this so my children do not have to.
One star is being generous, but to be honest they "earned it" by their own inaction read more