Helpful staff and lots of advice leaflets available as well as lettings lists and so on.read more

KFH have just handled the sale of my flat and were great to deal with. After an aborted (because of…read moreCovid) sale last year, Daisy and the team were all very patient and helpful putting my flat back on the market when I felt ready this spring and we've just completed. They get the right people in to view and the whole process was as painless as it could be. Would definitely make KFH my first stop again when the next move beckons.

Worked wonders with finding me my flat in Brixton! Great friendly staff and an easy no hassle…read moreprocess. (Which is something we all like when looking for a place) :)

These guys really are a nice bunch! NOT the stereotype of the old school, hideous estate agent at…read moreall! They found a buyer and sold my flat in 3 weeks! - and then went WAY beyond their call of duty for their fee! Whilst the sale was going through I was away overseas on business and my phone was out of range. Unfortunately my flat was broken into with the window smashed. Keatings had a company go out and board up the window and they also sat and waited for the police and forensics team to do their job. They also spoke with my neighbors! Overall they made my life much easier - through the stressful process of selling a flat in London! Thank you so much guys! Adrian. Wingford rd.

Orlando Reid were very helpful and I enjoyed viewing properties with them very much. It made a…read morechange from all of the big corporate firms that I have been viewing with in the past. I didn't feel as though I was being sold to but more they were interested in what I want. The admin fees were the cheapest I had seen at £95 +VAT and they drive these nice cars which I believe are green friendly. The only down fall I would say is the window display in the office. I think it lets the look of it down. Other than that I would recommend to everyone

The team at Orlando Reid made the whole process of finding a flat to rent smooth and enjoyable…read more They seemed to have a lot more time for me and are more friendly than other agents I visited. I would happily use them again in the future. Many Thanks guys!

Beware! This agent…read moreis a fan of gazumping even when renting. dont' be surprised if you agree a price and contract term by email and then have a phonecall late in the day to say that they have shown someone else around the property who have offered extended terms and more money...It happened to me. They also have one of the most expensve fee structures. mine was due to be £630, clearly this is their commission and not related to customer background checks.

These people…read more are driving me CRAAAAZZZYY!!!! I expressed interest in ONE flat they had advertised on Gumtree and for the last week they have called me, emailed me and texted me multiple times a day. I have called, emailed and texted asking them to leave me alone but they still won't go away! I told them I found a flat (that's a lie) and they still won't give up!!! Is it time for me to consider drastic measures or what? And the best part is- the listings they keep sending me are nowhere close to what I'm looking for. I want a one bedroom flat in SW London, not a three bedroom house in Mitcham, thank you. Steer clear!

What a good for nothing estate agent. This place lives up to the stereotype. They were useless…read more The agent I was working with didn't even take my preferences into consideration. He kept on asking me why I was so intent on living in the borough that I wanted to live in. Because I want to live there, obviously. It was evident that this place was all about a cold, hard sell. Maybe I just found a lemon in the agent basket, or maybe I was just having a bad day on the move-mission. Whatever the matter, I won't be seeking these people's services again.

We were almost left on the street. I would recommend avoiding this agency that has an amount of…read moreliars working within the company, however most of London estate agents are the same. Me and 3 of my friends were about to rent their property. We had put an offer on the property which was accepted. They were dealing with us for about a week and a half and everything was going smoothly, we also signed a pre-contract. We passed the referencing and were instructed on how much we had to pay to move in. Everyone was confident about everything and started already packing their things. One day before moving in I felt suspicious that no one contacted me anymore. I sent an e-mail to my letting agent and it was ignored. Then I gave a phone call and was promised to get a call back, which was done only late in the evening when the agency was about to close. It was Robert who called me and said that we are not able to move into the property however it should have happened the next day and we were already ready for that, made all the plans etc. He said that the property had two landlords (Mr and Mrs, probably divorced) and that the landlady was happy to rent the property to us however the landlord secretly advertised the property with another letting agent and had let the property to someone else with another agency on the day when we were about to get instructions about moving in. Stating that those tenants offered more than we did, so the landlady ignored us and the letting agency and doesn't respond to our agent's phone calls anymore. She apologized in case "we were not having a roof for tomorrow". This was extremely disappointing because one of us was about to move out in two days, and the rest of us in less than a week. We are in trouble. At firstly I believed the story I was told, however I called the second letting agency the next day and they said the property was still available, which means they haven't actually let it to anyone. Finally we just understood that Townends just dropped us off because some potential tenants offered 100-200 pounds more than we did on a last minute when we were about to move in. That flat wasn't even worth the £2300 we were about to pay, as we live in a 3 bedroom flat for £1800 in Fulham (Central London). We were promised by Feisal (one of the letting agents at Townends) that our offer is confident and if it's accepted, it's accepted. What was also suspicious, is that Townends were saying that they didn't know that another letting agency was advertising the flat, however my friends went to see the property without myself about 3 days after I saw it for the first time, and they mentioned that while they were viewing it, someone from another agency was taking the pictures about the property (Because when I went there 3 days before, there already was someone taking pictures from Townends). Basically it came out that Townends knew the fact that they weren't the only ones advertising the property. We are ripped off and deposit wasn't paid back yet. Only apologies in words were received, nothing else. I was looking for a perfect home for 2 years in London where I could live like a human. This property was the first perfect house that corresponded to all my needs, and again, I missed it, a day before I was about to move in, after being annoyed by everyday calls to myself, my employer and landlord about referencing. I just can't stand London with the same agents everywhere, with their methods of scamming and lying to the people. I'm happy that it's just one year I have to stay in this city (because of my studies), I dislike London and every day I am dreaming about getting out of here and feel valued for being a human and for what I do. This city is a trap, full of liars that only want money and nothing else. You will never benefit from anything until you start lying as they do. I am kind to people and will never follow their steps. Anyway, stay away from Townends, and stay away from London, if you can.

Don't use Haart, save your money and go somewhere else!! Payed for them to manage my rental flat…read more.. totally useless. They don't respond to any email / phone calls. I've sent numerous and played let's wait 2/3 weeks for a response or I'll pass the buck to someone else where it all starts again. They knew they failed me as released me from my contract after 10months!! Says it all. So so annoyed

If you care about your property then DO NOT go with Haart. I've had a series of terrible tenants;…read morepoor maintenance, doing things to the property that have not been approved by the landlord (drilling holes, installing satellite dishes etc). In every instance, tenants have said "Haart told us we could do it" and Haart saying "We didn't". Ordinarily, I'd give the benefit of the doubt to Haart, but they too have told me things in writing only to mess up or go back on their written word. They're too busy to care about managing your property, they're too full of "yes" people who cannot stay true to their word and considering I've had a Managed option, I've ended up having to do more of the leg work on managing my property than they have. Go for a more local smaller agent, companies that have just a couple of local offices (Beresfords are one I've heard about). HAART TOTALLY SUCK at their job

Very high quality carpets. I've melted a body with acid in the bathtub but apart from that I'm a…read moregreat tenant!

Pickwick Estates showed me a modern flat with turd streaks in the toilet basin. The house was…read morebeautiful online, of course, but absolutely rank in person. Apparently the previous tenants did not clean the entire time they resided there. Unfortunately, that was all too evident during the visit. There were used house shoes on the floor, rotting bread in the refrigerator, futile fresh scent plug ins everywhere and intense limescale and bathing grime all over the shower. The place itself was breathtaking underneath the two foot layer of visible toe grease funk. Maybe because I'm an OCD clean freak, or because I'm just a general freak, I can't bring myself to trust an estate agent who doesn't prepare to clean the house before viewings. Paolo, the agent who did the viewing was awesome, he was the nicest guy ever. I absolutely loved chatting with him about hangovers, but unless he slipped something into my whisky I wouldn't rent a home from him. Oh, and the most classic part about this situation was that his excuse for the state of the flat was because they 'don't even bother cleaning the place up until just before the tenants move in, otherwise there would be a layer of dust accumulating while the place waits to get occupied'. B.S. 5000. **The service was excellent, Paolo is really cool. Would have given it a four star rating if the place was clean.

We bought our flat through Pickwicks, staff including Paolo started off charming and helpful but…read morethings went significantly downhill as the proceedings progressed and our solicitor carried out due diligence - there were a number of things that had to be sorted before we could exchange, nothing extraordinary but Paolo panicked that his client was getting impatient and took it out on us and our solicitor - by sending an incredibly rude and unprofessional email to our solicitor, copying us in. He also used the age old, frankly embarrassing "scare tactics" that there was another buyer waiting in the wings, this was after we'd already spent hundreds of pounds on surveys etc, had our deposit ready in our debit accounts etc and were simply following the buying process. In the end the sale completed and we are happy home owners, but we breathed a sigh of relief that we would never have anything to do with these rude incompetent estate agents.

Happy with the service overall. We had real grief with some tenants who had to be evicted (by the…read moreprevious owner obviously) before we could complete on the property which was an annoyingly drawn out process and quite worrying, but eventually the sale went through thankfully and the property was ours. Good communication throughout the process with regular updates Happy with the service overall as I mentioned and very pleased with the property

These guys are an extremely unprofessional and dodgy outfit…read more We had an offer accepted on a property with them in Dec, spent over £800 in surveyors and solicitors searches, seven months later, the tenants were still in the property, with no sale imminent. We were extremely upset and frustrated as we'd had to move to temporary accommodation. Kunle Balogan (the owner) kept feeding us empty promises and stringing us along, but at the same time never returned phone calls, had no information and was patronising and bullying. Eventually he told us the property was going back on the market, at a much higher price. Just like that, after seven months of waiting and £800 invested. I had a bad feeling about the whole thing from the start, so all I can say is if you have that feeling about this agency, then trust your gut! They are no good! To make it even worse, within minutes of telling me that 7 months of waiting, moving house unnecessarily had been for nothing, he had the cheek to try to offer me other properties he had for sale. Complete lack of empathy and understanding for our situation and how we might be feeling.