Helpful staff and lots of advice leaflets available as well as lettings lists and so on.read more

KFH have just handled the sale of my flat and were great to deal with. After an aborted (because of…read moreCovid) sale last year, Daisy and the team were all very patient and helpful putting my flat back on the market when I felt ready this spring and we've just completed. They get the right people in to view and the whole process was as painless as it could be. Would definitely make KFH my first stop again when the next move beckons.

Worked wonders with finding me my flat in Brixton! Great friendly staff and an easy no hassle…read moreprocess. (Which is something we all like when looking for a place) :)

These guys really are a nice bunch! NOT the stereotype of the old school, hideous estate agent at…read moreall! They found a buyer and sold my flat in 3 weeks! - and then went WAY beyond their call of duty for their fee! Whilst the sale was going through I was away overseas on business and my phone was out of range. Unfortunately my flat was broken into with the window smashed. Keatings had a company go out and board up the window and they also sat and waited for the police and forensics team to do their job. They also spoke with my neighbors! Overall they made my life much easier - through the stressful process of selling a flat in London! Thank you so much guys! Adrian. Wingford rd.

What a good for nothing estate agent. This place lives up to the stereotype. They were useless…read more The agent I was working with didn't even take my preferences into consideration. He kept on asking me why I was so intent on living in the borough that I wanted to live in. Because I want to live there, obviously. It was evident that this place was all about a cold, hard sell. Maybe I just found a lemon in the agent basket, or maybe I was just having a bad day on the move-mission. Whatever the matter, I won't be seeking these people's services again.

We were almost left on the street. I would recommend avoiding this agency that has an amount of…read moreliars working within the company, however most of London estate agents are the same. Me and 3 of my friends were about to rent their property. We had put an offer on the property which was accepted. They were dealing with us for about a week and a half and everything was going smoothly, we also signed a pre-contract. We passed the referencing and were instructed on how much we had to pay to move in. Everyone was confident about everything and started already packing their things. One day before moving in I felt suspicious that no one contacted me anymore. I sent an e-mail to my letting agent and it was ignored. Then I gave a phone call and was promised to get a call back, which was done only late in the evening when the agency was about to close. It was Robert who called me and said that we are not able to move into the property however it should have happened the next day and we were already ready for that, made all the plans etc. He said that the property had two landlords (Mr and Mrs, probably divorced) and that the landlady was happy to rent the property to us however the landlord secretly advertised the property with another letting agent and had let the property to someone else with another agency on the day when we were about to get instructions about moving in. Stating that those tenants offered more than we did, so the landlady ignored us and the letting agency and doesn't respond to our agent's phone calls anymore. She apologized in case "we were not having a roof for tomorrow". This was extremely disappointing because one of us was about to move out in two days, and the rest of us in less than a week. We are in trouble. At firstly I believed the story I was told, however I called the second letting agency the next day and they said the property was still available, which means they haven't actually let it to anyone. Finally we just understood that Townends just dropped us off because some potential tenants offered 100-200 pounds more than we did on a last minute when we were about to move in. That flat wasn't even worth the £2300 we were about to pay, as we live in a 3 bedroom flat for £1800 in Fulham (Central London). We were promised by Feisal (one of the letting agents at Townends) that our offer is confident and if it's accepted, it's accepted. What was also suspicious, is that Townends were saying that they didn't know that another letting agency was advertising the flat, however my friends went to see the property without myself about 3 days after I saw it for the first time, and they mentioned that while they were viewing it, someone from another agency was taking the pictures about the property (Because when I went there 3 days before, there already was someone taking pictures from Townends). Basically it came out that Townends knew the fact that they weren't the only ones advertising the property. We are ripped off and deposit wasn't paid back yet. Only apologies in words were received, nothing else. I was looking for a perfect home for 2 years in London where I could live like a human. This property was the first perfect house that corresponded to all my needs, and again, I missed it, a day before I was about to move in, after being annoyed by everyday calls to myself, my employer and landlord about referencing. I just can't stand London with the same agents everywhere, with their methods of scamming and lying to the people. I'm happy that it's just one year I have to stay in this city (because of my studies), I dislike London and every day I am dreaming about getting out of here and feel valued for being a human and for what I do. This city is a trap, full of liars that only want money and nothing else. You will never benefit from anything until you start lying as they do. I am kind to people and will never follow their steps. Anyway, stay away from Townends, and stay away from London, if you can.

Me and my brother rented a 2 bedroom falt in Calpham through Destiny back in Feb 2014. I myself…read morework in the lettings industry for a large and respected agency in West London and would justlike to srtongly urge anyone out there to not even approach this company! Totally unproffesional, rude, un qualified, clueless, ignorant and really give the industry a bad name! We paid £250 for so called 'proffesional independant referencing' and a professional check in and inventory. When i asked to see these doceuments they were unable to produce them as they were never done! This is false advertising and completley illegal, I have reported them to trading standards. After trying to complain on a number of occasions the manager, Farhan, just asked me to stop contacting them as its now the Landlords problem. Please, please avoid this absolute illegal joke of a company and use some one well respected. You will probably even save some money!

This company is an absolute joke. The most unprofessional company I have ever worked with…read more We had problem after problem. One example is when our boiler broke mid winter. I phoned the manager asking him to send someone round to fix it, he said they wouldn't let them in even though they have keys and have done it before, so we would have to be there even though we work full time. He said "if we want hot water and heating we had to be home, otherwise it's our problem". My phone then cut out due to signal, so my housemate phoned. He hung up repeatedly on her and refused to talk to her until I phoned up and apologised for "hanging up". An example of some of the childish behavour we had to deal with. We also had problem with bed bugs, rats, mould, damp, and all these problems got resolved within a few days but it was an absolute battle to get them to take it seriously. They have zero customer service and would never return our phonecalls unless they wanted something from us. If anything broke, they sent someone completely unqualified and unregistered, which is breaking the law. Avoid this letting agents at all costs

Don't use Haart, save your money and go somewhere else!! Payed for them to manage my rental flat…read more.. totally useless. They don't respond to any email / phone calls. I've sent numerous and played let's wait 2/3 weeks for a response or I'll pass the buck to someone else where it all starts again. They knew they failed me as released me from my contract after 10months!! Says it all. So so annoyed

If you care about your property then DO NOT go with Haart. I've had a series of terrible tenants;…read morepoor maintenance, doing things to the property that have not been approved by the landlord (drilling holes, installing satellite dishes etc). In every instance, tenants have said "Haart told us we could do it" and Haart saying "We didn't". Ordinarily, I'd give the benefit of the doubt to Haart, but they too have told me things in writing only to mess up or go back on their written word. They're too busy to care about managing your property, they're too full of "yes" people who cannot stay true to their word and considering I've had a Managed option, I've ended up having to do more of the leg work on managing my property than they have. Go for a more local smaller agent, companies that have just a couple of local offices (Beresfords are one I've heard about). HAART TOTALLY SUCK at their job