TO DR. WAHBA:
I went to Dr. Wahba's office for the 1st time on January 21st, 2021 for an initial dental exam and assessment. By the end of my visit, I was given an estimate for a dental work of over 2k after discount. I signed all necessary forms and paid for my future treatment IN ADVANCE..
Due to distance and my work schedule, I requested to have my dental work done in one visit, based on which, I was given an appointment after MORE THAN 2 MONTHS on April 1st at 1:30 pm.
A day prior my appointment, I received a text message with a different patient's name to confirm their appointment the next day at 2:00 pm. I just deleted it assuming it was sent to me by mistake. Mistakes do happen and that wasn't such a big deal for me.
On my appointment day, I showed up 20 mins earlier to accommodate for any COVID-19-related questionnaire that needs to be signed at check-in. The first thing the office manager, Maria, welcomed me with was "We've been trying to reach out to you to confirm your appointment, but your phone isn't working or sends us straight to voicemail". I told her my phone was working just fine and I did receive a text msg with a different patient's name and wrong appointment time that I just deleted since my appointment was already booked over 2 months ago and I paid in full for my treatment. She then added that the Dr. Wahba wasn't in the office that day and I can only get a dental cleaning done!!! I got very frustrated for the fact that she obviously was trying to blame me for keeping my appointment while the doctor wasn't there after such a long waiting time!!!!
Without further questions or unnecessary back and forth argument, I asked her to please issue me a full refund for the amount I paid on my 1st visit and asked if she needed my card to process the refund. She told me that the POS terminal won't allow her to issue the refund due to the large amount paid and that I needed to wait until Dr. Wahba returns to the office. I told her that she needed to call Dr. Wahba or whoever was in charge immediately and figure this out for I wasn't coming back again for a refund, she then added that Dr. Wahba was OUT OF THE COUNTRY!!!
When I escalated and told her I wasn't leaving the building without my money, she finally asked me to insert my card into the terminal, then key in my card information so she can process the refund!!! My refund was processed successfully and I left the office in obvious frustration because of the way they handled my long-awaited dental appointment and my refund.
I called the office again later that day and requested a copy of my medical records and x-ray images to be emailed to me. Filled out the authorization to release medical records via email and shortly after I received a digital copy of my x-ray images. In the email body, the office manager apologized for not being able to meet my scheduled appointment because "DOCTOR WAHBA HAD A FAMILY EMERGENCY AND WAS OUT THE OFFICE TODAY".
THIS 1-SRAT REVIEW IS NOT FOR DR. WAHBA'S WORK. IT'S MAINLY FOR HOW HIS PRACTICE IS BEING RUN. read more