Be careful with used care sales tactics employed by this dentistry. I opted for Invisalign for some jaw pain and popping. You have to pay $5000 up front or sign up to CareCredit in order to pay for it. I opted to sign up with CareCredit in order to get treatment. The problem, however, is that this decision dropped my credit from 780 down to 715. As I explained to Sandra in person, I take full responsibility for the fact that it's ultimately my decision to sign up for CareCredit, but if they are advising people to sign up for CareCredit, they need to ensure they are giving them full details of what they are signing up for. While singing up for CareCredit on their IPad, Sandra advised me to take out $5000 which is the amount that was fully charged to the CareCredit card. This brought the utilization rate to 99% which impacted my score greatly. I brought this up during my visit to ensure they are not advising people to do something that would have a negative effect on the patient, and Sandra and I had a long conversation about this. What I explained to her is that I felt like they used car salesmen tactics by first wanting me to sign up that day on their iPad and not fully telling me the details of what would occur. As in, they would charge $5000 to a $5000 credit limit (which they advised to take out). Again, it is my responsibility since I'm the one who ultimately signed the agreement, but my argument here is to ensure that they are not advising people to do something that would financially harm the individual they plan on serving.
They had mentioned that each patient is different with their credit. For example, Sandra explained her house is paid off and Dr. Hassan would not be affected like how I was (I'm 26 years old and not a doctor, if people are wondering why she would bring this up. In essence, I'm young and don't have the assets or the income as they would, so my score was impacted more). Apex, certainly the degree to which you guys would be affected is much less than me. But nonetheless, your patients are not all doctors or own paid off homes, please consider these factors when dealing with your patients.
Lastly, Sandra spent a couple of minutes explaining to me that all people in their office are patients, not customers, after I mistakenly used the word customer to talk about the people they service. I bring this up because after our ordeal, I got a voicemail where she sarcastically stated, "... and again we do value you as a customer, ummm... patient. Whichever verbiage you choose to use..." This slight is directly related to our conversation. No "patient" should get a voicemail from someone with a micro-aggressive attitude. read more