My son had a rare form of facial cellulitis and they got him in quickly despite being really busy…read moreand two of the wonderful doctors there conferred and immediately sent him to Saint Mike's where he was put on intervenous antibiotics for three days. Had hey sent him home with oral antibiotics I don't think he would've made it. They saved his life. I will forever be grateful to these doctors. Oh and did I mention the lovely ladies at the front desk? Their voices always sound like singing birds. I love listening to them in the background. They obviously love their jobs and are all friends. I have yet to see them in grumpy moods

This is disappointing! I would never leave negative reviews! Never! But this has to be documented…read moresomewhere. Before anything, let me be fully clear, Doctors/ Physicians in the clinic are amazing, I am with my family doctor from a long time, however the admin team has been a nightmare. I underwent surgery in March 2026, which lead me to be bed ridden for recovery till May 2026. I lost my job, my OSAP went into overpayment, I am under extreme financial hardship and I was attacked racially on the streets of Toronto. I was recovering, hence could not make it to the appointments, when asked about it, I was told about "policies" and "fees" I must pay before I see my doctor. I gently asked to waive it OR allow me to delay the payment till I am capable of giving it / do it in instalments. It was relayed to my doctor as I am asking to waive fees and I was informed it cannot be done. The email had issues lines up, I was looking to get my doc to fill in some forms, insurance/ hardship related, I was told how much that would "COST". I had to leave it on the side. I received an email saying I am no more on ROSTER because I missed appointments! I was genuinely taken aback. My psychiatrist had stopped the practice, so my files was being transferred to family doctor. Admin team at UHN did it, honestly, multiple times. It never reached my doctor. During my current hard time, facing depression, anxiety, adhd and an attack because I am a different race, with no money, poor credit fighting to get a job, I started overcoming my issues. I asked again for an appointment, because UHN confirmed that I was still with this clinic, they replied with "policy rules", "admin fees"! I have an entire email chain! The admin from UHN helped me with getting the records, and I PERSONALLY SENT THEM! My doctor understandably could not read everything because there were more than 200 visits to be read! So from whatever time I was a patient of this clinic, UHN did send the records, and they NEVER reached my doctor, until I had to find a way to provide it to them! Finally after asking for an appointment I finally got one last week, I finally saw my doctor and we had a plan, from the conversation I noticed he was relayed with selective information, and when he said he supports the admin team, I reassured him I understand policies and why you are supporting them, however, my MAIN CONCERNS have not reached you! Me and my doctor had a plan, I requested for one of my forms to be signed on Friday, according to clinic "policy" I was late with the email so they were going to answer me next business day. Monday has passed by, Tuesday is almost coming to an end, and I am ghosted yet again! It is extremely hard not to take this personally, I have been clarifying asking giving feedbacks in a real positive light whenever possible. BUT THE ADMIN TEAM HAS ABSOLUTELY NO EMPATHY! WORST EXPERIENCE OF MY LIFE DURING MY OWN ROCK BOTTOM! I have a steady rapport with my doctor, so I cannot even go anywhere else, but to get to him, THIS HUGE HURDLE is just an impossible task! And get it right, they are VERY RUDE with their responses too! I am extremely disappointed! Isnt this the care team I can rely on when I need support? Apparently not! Very very displeased with the EXPERIENCE!!!!! I wish I could give NO star or a half STAR, and again, THE DOCTORS ARE GENUINELY GREAT! Also, I myself am an internationally trained DENTIST with 5 years of experience, now pursuing healthcare research! Never in my life I would have imagined a team who cares nothing about the people in need! I really feel sad that I had to approach them time and again, making my hardship/struggle feel like an inconvenience!

The best thing about this clinic is that it is located in the PATH but that being said, it's so…read morebusy you will need to book appointments in advance. I was in need of a family doctor, requested to see one last year that was still accepting patients and when it came to my appointment, I got an email saying that she is no longer practising with the clinic. I was told that they would put me back on the waiting list and fast forward to a year, I get an email that they opened a new clinic in the concourse with new doctors that are accepting patients. Called in to make my appointment and got to see Dr. Zhang the following week. Trying to find this place was a headache but there was no waiting time at all which was nice. Dr. Zhang was extremely nice and happy to have her as my permanent doctor. She is easy to speak to and super professional. Since it was my first meet and greet, she suggested that I get some blood work done - usually it takes me a week to mentally prepare myself but I didn't want to waste anymore time at work. I was already at edge because I hate getting my blood done. The nurse that was doing the bloodtest was absolutely amazing. She read me very well, took me to a room and laid me down to take the viles of blood. She was super quick and gentle and made me feel at ease. She used the baby needle and I felt nothing but a pinch but she talked me through it and my anxiety was tamed. After that, I feel like I can easily get my blood done if it was her. What's not to like? You can book appointments online, walk in appointments allowed. Great doctors and nurses. Convenient location. Later Yelpers.

I visited Integra Health with my fiancé sometime ago to see a doctor but after my experience I…read morevowed never to go back. I initially said I wasn't going to write about my experience, just move on but this might help to caution someone. Wait time (10/10) Prompt service, this was good! Receptionist- (10/10) indian girl (sorry, didn't catch the name) was great, she was patient and knowledgeable. Doctor (1/10)- Dr. Faryani Vayani was not good at all, to the point where me and my fiancé looked at each other in disbelief. From the moment she stepped in the room, didn't introduce herself, no eye contact- went straight to my chart history and said she's seeing nothing wrong, why am I here today. I felt as if our presence pissed her off or probably she had a bad day- didn't have lunch IDK. Whatever it was, it was wrong on so many levels. I asked her to check my charts again as you can see my prolactin levels is more than 10 times the normal levels, then she said "oh" and proceeded to have a better attitude when she realized she made a mistake. I want people to understand that having 2nd and 3rd diagnoses (if possible) is safer than 1. Doctors are 1 part of the equation, the other part is -you. you have to be invested in your health and know what's going on yourself- research, Doctors have social media accounts- relay problems to them, sometimes they'll make a video or msg you directly.. there's plenty of options, just TRY, TRY, TRY and don't be afraid to ask questions. I could have had a very serious illness overlooked because somebody was having a bad day! Doctors are people too. I have the utmost respect for the profession- you can know when some people are born for it because their presence in itself is warm and inviting- this is different from being professional of which I experienced neither with this Doctor. Sorry she had a bad day but this behaviour is inexcusable and the company lost a patient because of this. Misdiagnosis is REAL and has caused countless lives of people who were loved, and have family who wanted them around. Go somewhere where you are treated with respect and your health issues are not scantily disregarded. If there is a red flag, and start looking for another doctor's opinion just in case.

I am writing this review because of the unacceptable, unprofessional, and dismissive treatment I…read morereceived from Dr. Elizabeth Ann Paupst at Royal Health Care. Based on the many other negative reviews, it's clear my experience is not unique. I had a scheduled phone appointment for a recurring UTI. As her office never has timely availability (appointments take weeks or months), I was forced to use a walk-in clinic and pharmacy for urgent prescriptions. UTIs are time-sensitive and can quickly lead to kidney infections -- especially for me as someone with chronic kidney disease. Despite this, she provided no care, focused only on billing complaints, and ended the call without addressing my condition at all. Instead of asking me a single medical question, she criticized me for using a walk-in clinic and went on at length about how she gets "charged." This was not about my health -- it was about her billing. This is part of a larger pattern: it previously took her office three months and multiple calls to process my handicap parking pass renewal. When I raised this, she blamed staff and insisted I should have booked another appointment so she could bill for it. Again, her priority was money, not patient care. Her bedside manner is disgraceful -- dismissive, rude, and dripping with disdain. She treats patients as inconveniences rather than people in need of care. Today's experience was the final straw: she will no longer be my doctor, and I strongly believe she should not be practicing medicine at all. For a doctor to refuse to engage with a patient's urgent medical issue, to instead focus on billing, is not only unprofessional but dangerous. Patients deserve a physician who cares about their health, not one who berates, delays, and neglects them.

I love my doctor, but the receptionist is horrific. why they don't replace her I will never know…read more she is very rude and asks very personal questions only a doctor should ask. I have mentioned to my doctor I have had issues so we will wait and see. Kindness goes a long away when it comes to a doctor's office, please put someone in there who cares about the patients.

I chose this location because it is the only blood work lab open on a Sat. It is my first time…read morehere. They have been open for at least 7 years. I arrived on a Sat 08:05. Someone just finished at the check-in, so they attended me after 30 secs. The check-in process only took about 1 min. There is a computer monitor showing the patients and approximate wait time, including anyone with an appointment; there was one patient scheduled at 08:15. There are 4 cubicles. Cubicle 4 has a door that closes and has a medical bed. I was asked to go into cubicle 4 at 08:24. The technician started at 08:29. I finished at 08:32. I was told that Saturdays are their busiest day but starting at 10:00. I'm glad I came early. There were three technicians, one of whom handled the reception. There is a fourth person who seems to only do administration. The lab is wheelchair accessible.There is no free WiFi. There is one gender-neutral washroom, which is wheelchair accessible. There is paid neighbourhood street parking. Review 2023-381

I booked an appointment but nobody respected that. I still had to wait. It was chaotic here in the…read moremorning. They are clearly short staffed. I kept asking them how much longer and the staff was very rude saying to wait another 30min and to sit down and wait to me called. No point having an appointment since the wait time with it without appointment was the same.

I had an okay experience with the physiotherapist. The analysis of my running gait was genuinely…read moreuseful. The physiotherapist gave me her email and encouraged me to contact her directly if I had any questions. The only thing that made me uncomfortable was the fact that a sheet of paper was not placed on the "massage table" in the area where I put my face, which was not hygienic. My experience with the chiropodist was not as good. My orthotics took many months to arrive, cost twice as much as my previous pair, and didn't fit! I was originally referred to the sports medicine clinic by my family doctor, and the sports specialist in turn referred me to the chiropodist. Even though I needed orthotics for running, I was given wafer-thin orthotics, suitable for dress shoes. Even though I have super high arches, I was given orthotics for low arches. I later realized that the chiropodist had filled out the form incorrectly. To top it off, the chiropodist suggested I get a heel insert since I have Achilles tendon pain, but this was a bad idea -- now my feet slip out of my running shoes while I am working out.

They don't even return your calls or when they do, they can't be bothered to follow up…read more Maybe they're good in the state, but here in toronto, they've missed the mark as far as I'm concerned.

I feel very noticed if I come in too often. They keep track. And discuss. I don't get much…read morechoice..the Specialist referred is the Specialist I am stuck with. One cannot change. One cannot 'jump the queue' so to speak in order to be seen sooner. Nope 'I was here yesterday'...'I know..I see that' the doctor responded. I am starting to feel that there is an unspoken number of visits we are allowed to have, tho we aren't told.

The service significantly declined over the last several years. very difficult to actually book…read morean appointment. Additionally, we have experienced multiple cancellations by the healthcare practitioner of late and often have to wait when we are at our appointments. On one specific incident, my invoice was sent to the wrong person which seems sloppy given the confidential nature of this information.

RUN AWAY. AS FAST AS YOU CAN…read more First sign of trouble: the woman at reception is also the person who takes your blood. She was wearing latex gloves when she took my health card. No idea if she changed them or not before she took my blood. Second sign: the toilets were absolutely filthy. Wastebasket in the cubicle overflowing with wastepaper. Two signs, one that said "You are being watched! Do not steal the toilet paper! If you see someone steal the toilet paper, report to security!" and another that said--if you can believe this--"Do not stand on the toilet." UUUUHHHHHHHH WHAT?!!? They have had problems with people STANDING ON THE TOILET?? Third: see the picture. This is what my arm looked like an hour after getting blood taken. The receptionist who took my blood clearly has no idea what she is doing. This place needs to be investigated by health authorities and shut down ASAP.

I came here to get blood taken, and the nurse was extremely polite, professional, and comforting. I…read morewaited for only 5 minutes on a Monday at lunch time

Fast and efficient!! I'm happy! Went twice there bot times…read morewaited for less than 10mins. Doctor listened and referred me properly!

I wanted to get a Tb test done for work. I called this location and walk ins weren't possible. I…read morewas told I can only book appointment if I'm registered online first. I did that. Got the appointment online. Biked to this location. The nurse at the front desk asked if I have OHIP and then wanted to go inside and 'DISCUSS' the prices with the doctor! WHAT? How are you discussing the prices? Is this not regulated? Is this your first time providing this service? She came out after good 2-3 minutes and quoted me 105 for the test. And 105 for reading in 48 hours. I thought Sanomed was greedy and pathetic. Disappointed but confident that I will not be supporting that, I biked back home.

Queen West Community Health Centre serves a diverse area and population. The impression when…read morelooking at this place is that they are not afraid to promote health to anyone regardless of social status and well-being. This is not an easy task and is a very commendable attitude considering the problems people face in this area downtown in Canada's largest city. The first floor caters to reaching out to various groups in need of help, while the second floor is a community clinic with drop in hours, as well as accommodating regular appointments. There is an intercom system to let people in at the front door. Inside is an elevator to take you upstairs. The space is bright and modern with a kids play area at the south end by the windows for waiting. Wait times are minimal and they seem very well organized. This clinic is a valuable asset to Queen West.

My perscription is due 3 days ago, trying to get a refill, Shoppers faxed them 4 times, I called…read more4 times, they said we didnt receive it.. So I called thier complaint dept and I was rerooted to the original call taker, who of course wrote in the files and embelished it of how I was unreasonable. So beware. So tomorrow as my landlord is trying to renovict me, I have a Tenant Board Tribunal to attend (which Ive been waiting for for 1 year) with no sleep because of them, I suffer from RLS. Health Care ? No, I dont think so, they feel they are privileged and I feel its all a sham just so they can get your card for unneeded referalls and charge the Government so they can make their entiled lucrative pay.