I visited the clinic for a surgical abortion. When I called to book the appointment, I was offered…read morean appointment just 3 days later, but due to work I had to book for a Saturday. Upon arrival, I was quickly checked in, given the appropriate paper work to review and fill out, which upon completing the front end staff were pleased and able to answer all of my additional questions. I did have to wait about 45 minutes past my appointment time, assuming because they also accept walk in patients. The counsellor sees you first, and she was amazing. She was very thorough and knowledgable and made me feel at ease. From there, into a changing room and private waiting room to wait for a nurse to bring you into the procedural area. I waited less than 5 minutes after changing. In the procedure room there was a team consisting of a doctor, a nurse, and a support staff. The nurse quickly and efficiently takes your vitals, while the doctor performs a quick ultrasound. At the end of the ultrasound the nurse administers the IV for sedation, and explains what she is administering as she is doing it. She also explains what the sedation will make you feel like. The procedure itself is unpleasant, but very fast - and in my experience, the nurse held my hand and talked me through it every step of the way. Into the recovery area, which was warm and had very comfortable beds to lay on with a blanket. The nurse in the recovery area immediately offers you cookies or crackers and ginger ale or water. There is always a nurse in that area, if you have any concerns or question while you are recovering. She will also explain things to expect in the next couple weeks, and offers a follow up in the clinic if necessary. For me, the sedation basically wore off within 30 minutes, and my vitals were checked again and sent on my way. This was a very hard decision and day for me, and I am grateful for the team at this clinic for making it as easy an experience as I think was possible, given the circumstances. I hope that this helps someone who finds themselves in a similar situation.

Extremely high quality of care from incredibly compassionate staff. Highly recommend.read more

Been there a couple times already since I moved to the neighbourhood. I do not really understand…read morewhy so many bad reviews! Both times I received an excellent service and attention in the reception, I had to wait no more than 20 mins to be checked and the doctors were nice and caring. Glad I have this clinic near my place :)

The receptionist is a joke and single handedly running this place into the dirt…read more Never answers the phone or clears the mailbox, I kid you not you have to call at least 50-100 times before she picks up. I don't know what's worse, her stank attitude or her lack of competence, empathy and professionalism. I asked her why telephone appointments are still an option on the booking site if they're no longer available and she spazzed out on me. Nobody is forcing you to work here. Your misery and clear resentment for your job and how your life turned out is toxic and not the patients fault. Get a new job and a new attitude because this ain't the one for you.

want to express my appreciation for the exceptional care I received from Dr.Kavouris .From my first…read moreappointment, I was impressed by his professionalism and genuine concern for my health. His knowledge and expertise are truly impressive, and it's clear that he genuinely cares about everyone who walks through his door and is dedicated to providing the best care .

Care quality and office experience best I ever had. Dr.Kavouris saw me in 1 hr time with no…read moreappointment.

My experience has always been positive. I usually get…read morethrough when I call. If you only want to see a doctor in person, contact them before going to verify if a doctor is physically present as they sometimes use remote video conferencing with doctors.

A very unprofessional receptionist/secretary, i am supposed to have an appointment aug 14 at 2pm to…read moremy surprise the pharmacist told me that dr.visdani is not in because she call in sick, i never received any call or voicemail from the secretary, i took a day off for this appointment but totally wasted my day and then the following day I called again a lady answered the phone and i guess she's the secretary and she hangs up the line became busy, i tried again and still she hangs up as if i am a boyfriend that she doesn't want to talk to, very very unprofessional she's ruining the image of the clinic, i would never recommend this, i hope who ever hire this woman will look on to it how she handle calls, i wonder how she got hired as a medical secretary.

I've been to this office several times. The doctors I've seen have all been good and it's a…read morereliable place to go when I'm in need of a doctor in an emergency. Today I went to the office and was subjected to having to listen to the front receptionists' views on several inane topics: Brad Pitt and Katie Holmes' love lives, the private business of other patients who called (and probably assumed their calls would not be discussed in detail / complained about for the rest of the office to hear), a poorly argued debate about the legalization of marijuana, and other ridiculous conversation for the entire hour that I waited to see the doctor while I was suffering in pain. I'd tell the reception staff to use some discretion and at least project the appearance of professionalism. You're working in a medical office, after all.

I had awoke, my face swollen and with the pandemic finding a dentist on the spur wasn't happening…read more I visited The Doctor's Office as it is within short walking distance of my home, also my pharmacy is housed in the same building so i knew of it's existence. I do not recall the name of the doctor i saw on that day but he was very kind. His concern was genuine, explaining that he had a few questions that had to be asked but that he would keep them short as he could see i was in a great deal of pain and provided everything was in order he would have me on my way shortly. In no time i had a prescription for the antibiotic needed to quell my abscess and i was on my way. I have been to see this same doctor a few times since and the experience has always been pleasant. I've never had to wait long to see him on any of my visits and he is thorough without dragging things out. I appreciate that. I will find out the name of the doctor i saw on my visits to the clinic so i can add it. Reading the previous reviews i feel whomever this Dr McIntosh was he seems to have done damage in the past. But that is in the past. It would be a shame for someone to make a decision based on an old review. I have never had a poor visit to this clinic. And just to note I always make a point of getting in there early. *update* The wonderful doctor i saw was Dr. Long and I was fortunate to have seen him on my last 3 visits. Also, they are currently closed until August 2nd, 2021 (this was not mentioned when calling in to the office's direct line, but when i went there today with my son, i found a note on their door and i would hate for anyone else to travel there only to be let down. Fortunately i live close by but not having this on a phone message is a very unfortunate and I assume unintentional mistake)

All these poor reviews are from the old clinic. I went June 1 2024 and received amazing care right…read moreaway , Doctor was professional in every way and assessed my situation which was Pneumonia and Congestive Heart Failure. He wrote a referral letter to the hospital which helped me get in the hospital quickly and I am home recovering

I didn't like the way I was treated. When first arrived, the receptionist, Monica, was nice, but…read moreon my way out, she wasn't nice. Instead of being sensitive and understandin, she as the opposite. Her manner was insensitive, impatient and rude. She should not be working in a job where she's dealing with patients. I also disliked the way Dr Usman Khurshid spoke to me. He spoke too quickly and his manner was condecsending. I had to tell him to stop speaking to me as if I am an unintelligent woman! He also addressed me as "darling" and, again, I had to tell him to stop speaking to me that way! "Darling" isn't my first name! Both need to learn to be sensitive, especially towards patients who appear a little confused. They also need to practice patience and to speak to patients in a respectful manner! I'm glad I don't work with them!

Came in one day after work. The receptionist said it would be about 45 minutes to see the doctor…read morebut ended up only being about 25 minutes. The doctor was nice and had great bedside manner. He wrote up the forms I needed to get some blood work done and sent me on my way. I was in and out in under 10 minutes. I returned the next morning to see the lab tech for my blood work. Though they open at 9 and I was first in line to see the tech, she did not see me until almost 9:30. Once I was in she was great. She had the needle in on the first try and thanks to my excellent pumping skills, I had the vials filled in no time.

This is the only walk-in clinic my boyfriend and I use…read more While you may have to wait a long time, the care we've both received here has been satisfactory. The doctors all seem fairy knowledgable. I fractured my tibia once and came here to have it checked out. They sent me right over to Bloor and Christie (about a block away) to get X-Rays done and called me about 3 days later with the results. That's better service than my own family doctor provides! They also have a pharmacy located on the same floor, so you can always pick up your prescription there if need be. I would certainly recommend this clinic if you need to see a doctor and live in the area.

i usually go there with my young son. the clinic is very clean. front desk staff are helpful…read more the female dr that i saw there few times is very pleasant and helpful i will for sure suggest this clinic

The doctor is thorough but efficient and follows up to discuss results personally rather than pass…read moremessage through reception.

My GP is in the same building but I didn't want to wait for an appointment for my minor issue, so I…read moredecided to visit the walk-in clinic this morning. Wow! I was impressed. The waiting area and the examination rooms were clean and bright. The doctor, Dr. Craik was friendly, efficient, approachable, and listened. The standout was the receptionist Ahmed. So very pleasant. He tried to accommodate every person, he was so kind. I'd recommend this place to all my friends.

Front desk girl was on her phone for about 5 minutes before she even lifted her head. Clinic is…read moreopen until 8:00 pm, I show up at 6:45 and she says "sorry we're already done for the day". No one is in the waiting room and I can see into the hall where all the doctors rooms are open meaning there are no other patients. It's just a joke

We have been going to Dr. Gray for 3 years now and she is absolutely amazing in every way. She…read morespends time with me and has always been a great advocate. Thank you Citrus Medical and Dr. Gray

Horrible! It is impossible to get an appointment. I have tried to book an injection (a five…read moreminute appointment) without luck. I would have to wait until the second week in January. This is not the first time I have I have been unable to book an appointment. There is no point having a family doctor if you can never see them. Customer service is non-existant. There are a million rules and non are designed to benefit the patient. I have experienced numerous perscription problems - including receiving the wrong perscription. How is this acceptable. Run!