Fantastic service at Carlisle St, Balaclava…read more I had a briefcase with a locking mechanism that had broke. Fixed in an hour. These guys are the best. I've had keys cut many times before with them but to know they can fix all kinds of things really well and efficiently is very reassuring.

Have had a couple of things repaired and keys cut here over the years, and have always been happy…read morewith the work and service. Around four weeks ago, I brought in my five year old Daniel Wellington watch to have the glass replaced, due to some fine scratches that had developed over several years of use. After paying $80 for the repair, I picked up the watch a couple of weeks ago. Three days later, when taking it off it fell about 20cm onto my bedside table and smashed instantly. This was a very minor impact that the original glass (and my other watch) have endured many times without issue. This suggested to me that the replacement glass was not strong enough and/or the repair made it more susceptible to breaking. I brought the watch back to the store last week and politely explained that I was unhappy with the quality of the repair and that I didn't believe such a minor impact should cause the glass to smash. Instead of listening to my concerns and trying to find a solution, the owner was extremely rude to me. He kept saying "it wasn't like that when you picked it up, was it?", even though I never suggested that it was returned to me broken. He essentially told me to pay for another repair or go away, and basically started serving another customer before we'd even finished speaking. Everyone (and assumably the owner) knows that watch glass (especially from a brand like Daniel Wellington) is designed to be strong enough to withstand day to day knocks and drops. If it wasn't, then people's watches would be smashing all the time! If replacement glass is lower quality and more likely to crack than the original, then I should have been warned of that beforehand. I tried resolving this a second time by writing an email to the owner, but was just sent a generic reply again refusing to repair the watch for free or offer me a refund. A complaint has now been submitted to Consumer Affairs Victoria. Judging by other negative reviews about the owner's rudeness and attitude, I'm clearly not alone. What a way to lose customers! Will be going somewhere else now.

After getting a quote for getting a key cut (including microchip coding) for my car I decided to…read morehead outside for a minute and call around because I thought the price seemed a bit much. Within 5 minutes I called three other local locksmiths, all of them quoted me 40% less! I returned inside to let the staff know that I would be taking my services elsewhere and asked if they would like to see the price difference between them and their competition. The staff member showed extreme disinterest and even slight hostility, and then made "shooing" motions towards the door. Will be taking my business elsewhere in future.

From the owner: We do it all & we are constantly upgrading to the latest available machinery to provide fast,…read moreefficient service.

If you are looking for timely service with a smile this is definitely not the place to goread more

From the owner: Office,home,car. Fully qualified & police licensed locksmiths giving you additional peace of mind…read more Call your local locksmith now.

These guys are impressive! I have used titans services multiple times when I locked myself out of…read moremy apartment, for work when the shop key broke in the lock and even when I locked myself out of my car (keys left at work!-didnt know any1 but RACV could get u in2 my locked car!) Evry time they were there when they said they would be, charged me the rate they quoted (no add ons! Even got a set of extra keys for the shop free of charge) and were friendly quick and professional. Pleasure dealing with Ken and his team at Titan Locksmiths. Will continue to use and recommend them! I LIVE IN RICHMOND AND WORK IN THE CITY

From the owner: Titan Locksmiths & Access Security was established to provide our customers with a professional…read moreservice, expert advise on security solutions and hold a high ethical standard. We have built strong relationships with our existing clients from a wide range of industry sectors with continued growth. Titan has progressed from just a locksmith business providing general locksmith and safe work through to now offering complete electronic security solutions including access control, digital locks, electronic key systems and more. Our reputation is focused on integrity, trust and compliance. We are accredited business members of the (MLAA) Master Locksmith Association of Australasia are Silver corporate members of (ASIAL) Australian Security Industry Association Limited and operate with a current registered Victorian Private Security business licence and hold public liabilty insurances. We offer a complete range of Locksmith and electronic security solutions for Commercial, Corporate, Industrial and Residential clients. Our fully equipped mobile workshops are available to all areas of the Greater Melbourne and Mornington Peninsula areas.

A great combination of friendliness, professionalism and fair pricing…read more Couldn't recommend them more highly

I have used the services of Cobblers of Kew for over a decade. The team are consummate…read moreprofessionals who are incredibly friendly and accommodating. The service costs are ridiculously inexpensive and the quality of their work is outstanding! Thank you.