Like the other review, I called for pricing and to get more information because their website says,…read more"call for pricing". The asshole that answered said- "tell them to go to our website that's where 95% of our rentals happen." Really? I run my business with my customers in mind and they clearly don't. If you want general information look elsewhere. They clearly don't want your business

I called to ask about pricing. Their website does not provide the price and it says "Call us" for…read moremore information. The person on the phone hung up on me because I did not have an specific date? Really??!! Be courteous with the customers. Not recommended

I had been renting with U-Haul Self-Storage and Moving at Regency for over seven years, and the…read morerates were always affordable. The customer service was pretty good. At times a customer could be difficult to deal with regarding a late payment, but management was helpful and open to communicate with. My last year at the site Josh Marion stole my keychain while it was on a push cart and I was in my storage unit looking for something. When I asked him about my keychain he denied having it, and I could hear him moving my keys across the counter. My entire keychain was stolen while I was in my storage unit. My car key, my post office box key, my storage unit key, and any key cards on the chain. This theft took place September 2021, and I have been suffering with the aftermath of this theft for almost a year now in about ten or eleven days. General Managers are required to make walk arounds of every hallway at the storage site and around the entire perimeter. Instead of walking around the whole site Josh Marion would just walk to where I was parked at or where my storage unit was at. He and his wife would move trucks around wherever I was parked at. If I wanted to park my car behind a U-haul truck for some shade, Josh Marion and/or Cassie Marion would move all the trucks away from my car. Josh Marion did not walk through the entire site like he was supposed to. He would closely watch me in comparison to other customers. Management told police that surveillance footage could only be reviewed at the corporate office in Arizona through a court order, but when I called the corporate office they said that they have no such surveillance footage available. All they have are motion sensors, and footage of who enters, exits, et cetera. Management had access to the footage and was lying about it to cover up the theft. A lot was stolen from both my car and my storage unit as a result of this key theft. Items include: my child's social security card, my birth certificate, my social security card, my laundry, my FAST shampoo, my FAST conditioner, the combination to my safe, contents of my purse, make up, my list of housing resources, my jumbo checkers mat, my stickers for organizing the squares on the yard size checkers mat, my sharpie pen, Millard Hopper's How to Win At Checkers, stacking cups for my baby, a round red elephant toy with varying shaped holes (That was a birthday present.), the plastic 3-d shapes that go with it, a sketch pad with my child's stages of drawing in it, my HALO jumpstart charger pack accessories, including jumper cables, car charger cord, my red and blue Ruff Ryder flip flops, a red and purple floral dress, two parking citation documents, a print out of the latest DCF report made, the pamphlet for an information report on sexual assault (It was returned.), two c-block chargers, two USB cords, all my white clothes soaking in an orange Home Depot bucket, a small red address book, my iphone 6, my blue G-2 pilot pen, my peanut butter-filled chocolate Reese's muffins, my social security card, my birth certificate, my HUD folder, passwords and usernames to my Bright wheel account, my paystub account, my Watch Me Grow account, my Gmail account, my mail.com account, my groceries, my glute workout plan (I reprinted it for $40.), my toothpaste, my whitening kit, my child's toothbrushes, my child's toothpaste, my child's infant baby food, my car charger adapter, the wires to my dash cam, the manual to my dash cam, my earring posts that I bought from Rose's, my child's social security card, some castor oil, some baby oil, facial exfoliating scrub twice, organic, scented bar soap, washcloths, my ALCATEL tablet, the box it came in, water jugs, water bottles, snacks, travel size bar soap holders, toothbrushes). They also added substances to the car to lower its quality and cleanliness. Josh Marion passed my key ring around to others, and who knows how many other people have copies of it now! He would tell the police that he does not have it, but he would lie about ever having it. My car insurance company dropped me as a result of all the claims I did due to numerous break ins from people associated with Josh Marion who had access to my. I have had thousands of dollars in damages and thefts occur as a result of this theft that took place at U-Haul, and the president of U-Haul did nothing to acknowledge my concern. She did not reply to or consider my e-mail. Even though I had insurance I did not reimbursed for any of the damanges or stolen items. The gate at U-haul scratched my bumper because the gate was not motion sensitive. It did not retract when a vehicle was in the path of the gate. The Marion's denied my claim stating that it was my fault. Then they had the gate modified to be motion sensitive. U-Haul should have paid to replace my bumper and the company did not. :-( The staff at this company are not responsible. They stopped showing customer care.

Great resident managers. Very helpful and knowledgeable. Made our experience easy. Antonio was…read morevery helpful and so was his wife, Highly recommend this facility

I spoke with Robin in customer service and PAID for a space for my camper. When I was ready to…read moremove it in, Brian said he wasn't sure he could fit it in. Wouldn't give me owners info. Said he wouldn't be 'talked to that way' and said he was about to give me a refund. I managed businesses for 30 years. I would fire Brian today.

I needed a storage unit this week due to an unexpected turn of events. I called around for prices…read moreand this place was the best value by far compared to the competition. The manager Nina was highly respectful and resourceful. Not only did she show me all the options they had but got me hooked up on the promotion the company was running which gave me an even better price. Overall just a good experience today, I was very satisfied.

I am writing to express my extreme disappointment and frustration regarding the recent break-in at…read morerented LO34. Despite multiple attempts to contact the owner, I have yet to receive any response or resolution to this matter. My unit was cleaned out and am getting no response from the owner. I was never notified that it happened. After meeting with the police I was told this is not the first issue with this facility. Very poor facility. Do not use

This place was run very poorly in the past. The new property manager Alonzo however is fantastic…read more I've agreed with the reviews before mine before, however they've turned over a new leaf. Security has been beefed up, the property has a dedicated maintenance crew, and the new manager has great vibes and easy to communicate with!

I've rented a 10x7 spot at Extra Space Storage for a little over a year now. Have to say that when…read moreI originally applied, I was caught off guard and thought the monthly rental amount was pretty high. But to that, upon inspection of the unit I would be assigned to, it was clear this business took very good care of the facility in both maintenance and cleanliness. Not only that, but the former assistant, now manager, Brittany, was amazing from the beginning! While assigning my space, she negotiated a fair deal for my space. This support has aided me on two other occasions thus helping me financially to be able continue renting space here, which I strongly wished to do. The ease of getting our things in and out of our spaces is solid - no issues here. Elevators and carts are available on both ends of the interior of the facility. Extra Space Storage has a wide variety of sizes in various space availability. These include, 5x5, 5x10, 10x7, 10x10, 10x20, 10x25, and 10x40. The 10x40 spaces are outside the facility and more than adequate size-wise to house RVs. This is an excellent business! I greatly appreciate the service and enthusiasm for the customer here. Their flexibility to aid their renters at times is highly appreciated too. Having great support from a stellar manager like Brittany always turns my visits here to a very enjoyable experience. I highly recommend Extra Space Storage!

The new manager Melissa is very courteous and professional! I am very happy using Extra Space…read moreStorage.

Excellent customer service!! I'm a college student looking for the best deal for summer storage and…read moreI called this place like 4 times today trying to figure out a deal they had going on. STEVE was the best and extremely helpful! He was probably the most patient customer service person I have ever encountered. He explained the 50% off deal and helped me figure out what would work best for me between the emails and my phone calls. Thank you!!

From the owner: Has clutter taken over your home? Atlantic Self Storage Regency Square in Jacksonville, FL, has the…read morestorage solutions to get you organized again. We offer a variety of storage unit sizes perfect for family heirlooms, furniture, or even a boat or RV.

This is one of those, "if I could give no stars, I would." Front elevator has been broken for a…read moreyear. Door to office was locked when I tried to ask the woman inside when it would be fixed. She opened the door a foot, said "in a month" and pulled the door shut in my face. Rude. Rates get changed every 10-12 months and the increases are not small.

I have used a few other storage units in the past and have never had my rates raised without…read morewarning or by such a large amount. I called customer service and they said they would have someone call me to credit my account and reduce my bill. The person who called offered to reduce my bill by less than a third of how much they increased it. The internal facility is fine, but it seems poorly staffed if ever and I ran into multiple issues with the gates. I would not recommend this facility to anyone.

Great Staff. Very Helpful with the move in process. Highly recommend a Pay raise for Corey and…read moreStephanie Extra Space!

The Lady in the office is very helpful and friendly and the place is very clean and very easy to…read moreget in and out