Very surprised at the level attention and care at this hospital when my wife visited the emergency room and stayed in the hospital for a bit. Maybe having a nursing school at the hospital fosters a great care giving culture. All of the staff was very friendly. The gift shop is tiny, but there is a very friendly coffee shop on the first floor. read more

No wonder Montefiore took this place over. they don't give a rat's ass about patients in this dump. My husband was here and all thiey did was give him meds and that's it. Fuck this dump! read more

I have never to come back to this hospital after almost now 20 years. I was pregnant with my last child and they wouldn't even give me medication for second-degree burns. When I went to another hospital they told me I could've had my child early delivery at eight months because they didn't do so my daughter lives in the area and she panicked and called the ambulance cause my brother had a seat so he was bothered. The staff in the emergency room was great. The staff when you are admitted was horrendous. I couldn't get a hold of a doctor for my brother with special needs. I had to investigate when he was going to be released and knowing he has special needs, they didn't even realize he was special needs after I noted it 10 times ,they lost his new balance shoes, which he has a special attachment to and acted like nothing. They were disrespectful to my family and they didn't give a darn about anyone other than what the insurance cover go anywhere but here. read more

I needed surgery to repair bowels. First surgery was completed and I was impressed by the dedicated, surgeons, medical staff and follow up care. The second surgery to complete the repair was performed 2 1/2 months later and the same dedicated care was performed. I would recommend the Hospital to anyone. read more

Dr. Ashok Chopra inherited our charts when Dr. Andrew Fader retired in June 2024. Everything has gone downhill from then. Dr. Chopra does NOT read our history to familiarize himself with prescribed medications and refuses to refill routine medicines. It is IMPOSSIBLE to speak to someone over the phone, and repeated requests for return calls are ignored. It's time to get to another practice because there is no patient advocate on staff at St. John's Riverside Hospital to contact about the abysmal medical treatment. read more

I was placed in fast track and waited 2hours ... isnt fast track exactly that FAST .. when asked to speak to the nurse manager .. the tech went and spoke to her .. came back to me and told me she will be right out but I still continue to wait to be called and waited to be seen. this is not professional not does not demonstrate any sort of empathy to their patients ... regret ever coming here read more

Dr. Irem Nasir had horrible bedside manner and I hope the hospital takes my complaint seriously and accordingly. Here is my experience: I was admitted in the hospital at 7:00pm. Between 5:00 AM and 6:00 AM the next day a physician entered my room without introducing herself. When I asked for her identity, she responded by asking if I had been to a hospital in New Jersey; without ever stating who she was. I then informed her that I had not received any water or been checked on since my arrival. During this brief encounter, she did not check my blood pressure or temperature, nor did she inquire about or confirm my illness. She simply remarked that the room was hot before abruptly leaving. I was able to capture her name from the chart on the wall by my bed. Her unprofessional, dismissive, behavior demonstrated a complete lack of concern for my basic needs and comfort. I reported these incidents to hospital administrators. However, I feel it is imperative to formally document these egregious instances of neglect and unprofessional conduct publicly so that future patients can be informed and protected. read more

Do not bring your loved ones to this hospital!! You have to run after people to get information.

I hate this hospital! They always have to give me a hard time when it comes to my care plan. I have Sickle Cell Disease, a very serious and painful blood disorder. I've been admitted twice in that hospital now and both times have been a nightmare! This last admission, the doctor was super inconsiderate of my pain and was very adamant on discharging me way too soon. I told him I still wasn't feeling too well and needed to stay an extra day. He completely ignored what I said and did the discharge anyways. As a result of that, I had to de admitted AGAIN, but this time I went to Montifiore. I'm never going to St. John's ever again!! Steer clear of Dr. Aziz Ahmed!!!! He's horrible!! read more

I'm being in this hospital many, many times, and I always have a good experience, this place is very clean, very organized, read more

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this hospital is one of the most incompetent hospitals ever . I received a text confirming my appt for the next day ...arrived at the hosptal on time ...only to be told ...you dont have an appt today .....why did i receive a text confirming the appt ?......oh thats just sent out automatic...........a week later i got another text confirming appt for the next day .....this time i said ill call to confirm ...was on hold for ten minutes and then call got dropped ....went the next day at the correct time .....to be told again ...you have no appt today .....why was a text sent out confirming appt ....it was a mistake ....asked to see a supervisor ......first she said ...we tried to call you ...your mailbox was full ......i showed her my phone ...no missed calls ........she then pulled up a sheet of paper which has all logged on it ......and admitted nobody called ......ill speak to scheduling about this . I told her ill never set foot in this hospital again .....and while on hold you listen to a recording of how great the hospital is ......what a pile of bull shit read more

This is the cleanest hospital with the kind and knowledgeable staff you'd expect in Westchester County, NY. I am an RN and I found perfection in Saint John's Riverside Hospital. read more

I can only speak of the one night my Mom spent in the ER. The ER is crowded, very busy, old and cluttered. There aren't enough cubicles for patients so sadly most are being cared for in the hall. The day after when I visited my Mom since Mom needed to be admitted and there were no beds she spent the night in the ER. She was in a cubicle, but got limited attention since they were busy with so many new admissions. We got her quickly transferred to another facility, but I would not recommend this ER. There are many residents caring for patients. Mom was in a pool of blood after IV insertion when they couldn't get a vein. After transfer the IV was started quickly. Mom's monitor was beeping on several occasions, and I needed to get the nurse every time. I was also unable to get a call back from Social Services. We had to speak to the Director in order to get a call back and get my Mom transferred and out of the noisy ER. Do not recommend. read more

This place is so disorganized. The parking is extremely limited. If you are 5 mins late because you are unable to find parking they make you reschedule your appt. When you actually make it inside for an appt you need to go register for an appt you already have. Makes no sense. The doctor is good but the process needs to get better read more

All staff members I came across were professional at their jobs. I was treated with 5 star treatment... thank you!

Clean, supportive staff who are attentive and extremely professional. I would recommend the hospital to others.

Horrible, horrible, horrible! That's all I can say about this hospital. The doctors don't call back, don't give answers, don't care for patients appropriately, simply horrible! Don't take your loved one to this hospital! Would give a zero for the rating but doesn't allow. read more

ER visits are never quick but St. John's makes them feel like they are. Everyone on staff from the nurses, lab techs, doctors and NP's all give you your undivided attention. They check in on you constantly and are overall amazing workers. read more

ER staff are the worst. Don't they know that we know that there is a pandemic, do they really think I wanted to bring my ill mother to an ER during a pandemic but I had to, her doctor told me "there is nothing else you can do at home, you must take her to the ER" the ER nurse outside the waiting area was extremely nasty to me and my mother. read more

Hospital is horrible. You come in half died and all they care is what your insurance company. They don't care what going on they just want to get paid. Jorge and Ana are the worst they are in the front, my wife was sick could not take and they were let me speak to her. What the fuck is wrong with this hospital. Please avoid this hospital. read more

This hospital offered me the worst experience. Not only was i greeted by a woman asking me all sorts of personal questions and then ending with "oh what's your name?" Shouldn't that have been the first question? Apparently i have sciatica & the pain was so intense i could not stand to get up without my leg giving out or being in immense pain. Dr. Cotarelo came asked me what was going on i told him he barely touched me on my back and said well give you anti inflammatory pills and I'll be back to do the exam once you are more comfortable because i was hysterically crying from the pain the entire time. The nurse came gave me the pills and never came back. Then the doctor came back after an hour and said let's try to get you up. I couldn't get up & when i dropped back on to the stretcher i saw the doctor was no longer there without even saying anything just left the room. Then I'm trying to signal them by banging on the bed but i can only do so much because i can barely move so i was txting my boyfriend and he decided to call them to tell them i need to use the bathroom. The nurse then hangs up and screams out to my nurse "glen check your patient she had her boyfriend call us she can't get our attention" in the nastiest voice & she said It twice. Maybe if she was doing her job instead of sitting at the desk talking about high waisted jeans for 20 mins she wouldn't be so annoyed when someone calls to tell her a patient needs her. Anyway - nurse glen came and tried to help me up. I couldn't do It so he said he'll be right back. Then he sent a lady nurse in to the room with a bedpan. She said this is going to hurt as she's lowering my pants and tried to get the bedpan under me. I couldn't lift my pelvis at all. Absolutely no strength and so much pain so she said ok hold on. Leaves the room and screams out "glen i tried she's in a lot of pain" then they talking about how it's prob sciatica. She never came back & neither did Glenn. So now I'm laying here in Excruciating pain and with my pants down exposed cus she never put them back up. I guess they figured i didn't need to use the bathroom anymore because NO ONE came back. Then the doctor comes back 45 mins later to tell me they are releasing me after being in a room for 5 hours pretty much ignored. So I said doctor you have to give me something for pain i can't get up i can't even use the bathroom. & he said be right back. He brings his supervisor Dr. Haimowitz in who tells me i need to go home and stretch & that this can only be treated with Tylenol & Advil and that i should be fine in a few weeks. She said the physical exam shows no issues. I stopped her and said what exam?! I was never touched. She said we can repeat It. I said ok. Then she touched multiple areas of my back and tried to get me to move my feet when she was done she said yeah so no spinal issues it's showing. I said that exam was never done. She said okay well we are releasing you. Not even taking responsibility that her trainee hadn't even done what he was supposed to. If Tylenol & Advil worked i wouldn't be laid up in an ER i would be home still taking them. Then someone else comes and says here are your discharge papers. Can i help you up. I said no. He goes ok well i have papers for you to sign so what's a position you can get in to sign. I said this one clearly why I'm here cus i can't move. He goes ok well can you sign here then. Not even acknowledging anything I'm saying he just wants his papers signed. Then he says I'll be back to check on you in a few minutes in case you need a wheelchair. I never saw him again. Thankfully my boyfriend was on his way to get me already. This nurse Anthony or transporter I'm not sure saw me struggling and said hey hey are you ok because i was hysterically crying and said don't move. Got me a wheelchair. Introduced himself Helped me completely up. Reassured me that there was no rush to take my time and wheeled me out to the front. Thank god for him. The ONLY kind hearted person who seemed to care after the entire visit. This hospital was a joke. Absolute joke and I've been to a few. Absolute no regard for the patient. No care. Not thorough. Doesn't even do exams and then says ok well we can't do anything for you so go home. They should be ashamed of this. Oh & no one introduces themselves or says anything about who they are. They just started talking to you. Only reason i knew my nurses name is because once my boyfriend call the rude nurse who hates her job because she screamed out "i need a break goodbye guys" 20 mins after that call said "Glenn check on your patient" & my doctors names were on the discharge papers otherwise i have no fcking idea who even saw me. If you are miserable or don't care to help patients - find a new profession. read more

This Hospital is horrible!!!! The doctors lie and also they kept me waiting in the ER holding area for over a day while they were supposedly waiting for a room to admit me into. Wouldn't feed me or let me eat because they had no damn clue when I was getting the procedure I needed. Now I sit here finally in the room and wait for the procedure I need that was to take place two hours ago. I should just sign the AMA and go somewhere else!!! read more

This hospital is a JOKE! Daughter was greeted at the front desk by a lady FaceTiming a friend as my daughter had to explain a sensitive issue to her and with the masks she had to repeat it loudly. Inside the secondary waiting room we had to deal with and listen to erratic behavior by an obvious drug user. They allowed us to go into a private room after 10 min or so which would have been nice but it was dirty and cluttered by trash and medical equipment scattered everywhere. The dr came in shortly after and was nice and helpful but after taking blood from my daughter (after 2-3 tries), she left the wrappers and alcohol pads just sitting there. It was late and we were both tired so we didn't complain so as to get out of there as soon as humanly possible. As we left, they referred her to two specialists with the name and address of each for her to see as soon as possible. So today she scheduled an appt with one of them and the name and address of the specialist was WRONG! Took us an hour out of our way! SOMEBODY needs to get their act(s) together over there before someone gets seriously sick or injured. I wouldn't send my worst enemy for care there! read more

This review is solely on the maternity ward: What started off as an odd and painful experience turned in to the most lovely moment. I arrived to deliver my baby, I was in so much pain I was taken up in a wheelchair, literally yelling in pain in the middle of the parking lot. I'm sure everyone around me was amused and/or concerned. They take your temp very quickly at the door and you get escorted up on a separate elevator. Once on the maternity floor the front desk is past the waiting area to the right and past the double doors, but you must get buzzed in. That didn't make sense to me but w.e. The front desk staff was dismissive and actually sent me back to the waiting area while they cleared up a delivery room for me. It took them almost an hour, in that time I was in HORRIBLE pain. At one point I even fell to the floor. The other moms waiting to deliver in the waiting area where so anxious and concerned. I don't blame them, I wouldn't want to see a woman worming around in pain while I'm waiting to deliver either! Even a super kind anesthesiologist came and tried to help me speed up the process of getting a room, to no avail. It's a small hospital and I wish I had known that prior to choosing to deliver here. Now here's the best part: once in the room they treat you like a movie star. They literally helped me undress, put my clothes away for me, got me pain medication faster than I could even fathom, and helped me get paperwork signed. My hubby just had to sit back and pretend he wasn't relieved to not have to do anything. The anesthesiologist came to my room about 30 mins after I came in to the room and gave me an epidural, thank God for modern medicine! The medication allows me to finally rest and at some point an OB came in to induce me. I felt nothing and that was great! Someone also put compression socks on me but I was too deep in to my nap to even notice. This hospital has incredible nurses, I truly mean that. I almost kicked my nurse while going through contractions. She didn't even flinch. Another nurse helped clean me up after delivery, she was so kind and gentle. Post delivery I had a variety of nurses care for me. I literally felt like my on was there helping to care for me. Everyone was so nice and professional. We had one rude nurse but her concern was everyone's overall safety but her delivery was terrible. Food was brought out around the clock. Sometimes I felt I wasn't hungry and they would just leave the food there until I was ready to eat. I enjoyed all the breads, breakfasts and lunches. By dinner I didn't feel hungry so my hubby would just eat it. He also got a celebratory glass of wine on the night of our delivery. It was very sweet of them. The sleeper seat in our room was broken so hubby had a hard time but my bed was fluffy and comfortable. I was given extra pillows and blankets. Often times the nurses would come and literally tuck me in! It was great fun. The nurse assigned to my baby was a bit overbearing but she seemed very passionate about her job. One morning I woke up and she was standing over our baby, I totally freaked out. She explained she was just coming in to check on the baby and to see if I needed any help. The absolute worst part, despite the wait, was having to CONSTANTLY ask for a lactation specialist and never got one. Otherwise my experience was great. We are so thankful for the amazing nursing staff at the hospital. Oh and if some doctor comes in to your room implying you need to switch to a c section, you can tell them to f*ck off. I did! read more

I don't even want to give it a rating what's less than 1 my aunt been here almost 3 hours still have not seen doctor worse Hospital and ER ever! My aunt has a heart condition don't care read more

Horrible hospital. No space for patients, had my mom on a roller bed in the hallway all night and after promising her a bedroom they pushed her into a corner. The staff is unorganized and lack proper communication with each other which leads to delay actions taking place. Never again will I go here read more

worst place. The emergency room wait is a nightmare. They take your Insurance information and instead of sending claims to the insurance they send your bills to collections so you get harassed when you provided your insurance in the first place! Go anywhere else. read more

This hospital is terrible. The nurses are ridiculously understaffed at night and do everything. They change garbages, draw blood, answer bells, and are running around all night while the aides can never be found. The emergency department is a joke and nobody cares. Please go to Westchester Medical Center for Medical care. This place is bizarre. read more

This hospital is the worst. The staff did not read my chart after my back surgery. They had me eating and sitting up. The doctor's note said no sitting and no eating for 24 hours. They were nonexistent. Noisy. I was stuck there for three days and things never got better. read more

Seriously, there must be someplace, in our area, which is better then this "nightmare" on Earth. With elderly parents, every couple of years, or so, it seems I have to bring one my loved ones to this facility. On every visit, it just get worse. I must tell you that when you enter this place, you are entering at your own risk. With that knowledge, please know, that you will be thought of as the enemy, by many, including an "uncaring, uninterested, hospitalist" , who, with ice cold formic acid, running through her veins, is attempting to mold young doctors, some still with impressionable beating hearts - into soulless mutants. (I was told this is a training hospital - which is incomprehensible.) Our hospitalist was Dr. S. (Personally, I would choose my mechanic over her to treat me, if I could. He is a diagnostician but he, unlike she, has sympathy an empathy for the one in need. My mechanic treats my old car with respect, Dr. S. did not offer that to my elderly family member.) While are St. John's, you will have to deal with the underhanded social workers who will try to obscure your rights are a patient, while attempting to indicate that they have your family member's best interest at heart. In reality, they, like the hospitalist, only care about the hospital's agenda, which is to make money. Your loved one's health and safety is not a priority, and if anything good comes out of your experience at St. John's, you will have beat the odds and you should seriously consider playing Lotto- ASAP- you are the lucky one! At St. John's you will have to deal with the whole infection epidemic in our hospitals. Now, I am not an epidemiologist but watching nurses, with ungloved hands, dispense and handling medications, made me think of a sick game of "Infection Roulette." I cringed when I saw an aide attempting to reuse a bed pan that sat on the bathroom floor, face down, - a certain way to create a UTI in a patient. I saw some very creepy ways to transmit infections, very preventable. If people in the healthcare industry can not use common sense, and want to put peoples lives unnecessarily at risk, then please Medical Industry stop blaming the antibiotics. In closing, my family member and I barely survived our most recent experience at St. John's Riverside Hospital. The "discharge planning" portion of this event was very stressful. We were told at 1:15 on the day out our dismissal that our stay was over. No heads up, no real planning, no discussion of how the patient actually feels. We were told it was time to leave, our stay was over. My family member was not ok but they did not care. (Still since we were both still alive, I thought we should get out while we still could........) I have never had a good experience at this St John's Riverside Hospital, but somehow, I wound up back there again. I will try to never go back again. (I will handwrite this sentence - 100 times over, just as a reminder.) It is not the Mayo Clinic. PS: In defense of the hospital, some very decent, hardworking, nurses and aides. (Very understaffed.) PSS: I couldn't write about our ER experience....it's still too painful! read more

1 - Doctor never bothered to introduce himself 2 - Inappropriate remarks, overly direct 3 - Inappropriate remarks about my insurance [about his willingness to accept, should be handled by staff] 4 - Overly concerned with test 5 - Does not listen to the patient... basically treats you like an idiot Lets say that going to a new doctor is like going on a blind date.... sometimes it just does not work out from the word "Hello". Maybe other people think this place is great, and they are welcome to it... this is my opinion of what I experienced. read more

I was very impressed with the care I received at St. John's the staff were courteous responsive and efficient. I was in and out within an hour. I'm very grateful for the amazing staff and customer service. I see a lot of negative reviews this hospital is less than 5 minutes away from my home and I've always received top notch care when there. read more

Under any of my experience s at st John's i would give the hospital and management a 1star.but my husband came in through 're which was a great experience.his nurse was Jackie .the doctors were awesome.he was in a epinephrine thread hours where he had a nurse named been a on 4 s .unbelievable .royal treatment.very on the ball .my only complaint is hospital uses a hospilist.I want my on doctor.would go there again read more

This past weekend I truly had the best experience at dobbsferry hosp and St. John's hospital I came in w my 25 year old daughter w stomach pains not knowing what's going on I was greeted at dobbsferry and well taking care of while waiting for testing anyway we were transferred to St. John's for appendix surgery w Dr Berman who greeted us very well nice man made my daughter so comfortable I can't belive the service the respect and well taking of my daughter I slept here w here for two days the best experience I'm so proud of to say we are a generation of St. John's My parents my self and all my of my family been coming here for the past 50 years they have been so amazing never will I ever forget the care the love the respect St. John's have giving my family Thank u Doc Berman who performed surgery Thank u Dr Darmiento primary care doc Thank u Genevieve and Majada the nurses who took care of my daughter with luv Thank u to all staff who went out of there way to help us get thrus these few tuff days !!!!! I give St. John's 5 Stars out of my good heart luv St. John's luv my experience again !!! read more