I've always had strong experiences with NewYork-Presbyterian, so I came in expecting that same…read morelevel of professionalism and care. This location did not meet that standard. The doctors themselves were solid. The OB/GYN who cared for my wife stood out. Professional, attentive, and genuinely caring. Dr. Kevin Molyneux also made a strong impression. He was focused, clear, and took good care of my wife. Where things fell short was with the overall staff experience. Bedside manner across much of the team was lacking. Interactions felt dismissive at times, especially in the emergency department. Basic coordination also needs work. Housekeeping was requested multiple times and never showed up. Communication between shifts was inconsistent. There were gaps in handoffs and documentation, which made it harder to understand what had already been done and what came next. The facility itself feels dated and doesn't reflect the standard I associate with NYP. I'm giving 3 stars because the doctors delivered where it mattered most. But based on this experience, we would choose a Manhattan NYP location next time.

I will never forget the terrible treatment and attitude towards me when I had never seen this…read moredoctor before. In point of fact, I saw his assistant that Doctor spent three minutes with me and then charged my insurance full price. Something about male doctors seems to want to make them treat women less than human, just like the patriarchy we live in. We don't care how many stars they bought for themselves, but this was one of the worst experiences I've had at the doctor ever and that's saying something. Johnny here my wife is not a liar. She's telling you the truth. We suppose it depends on the doctor but one visit to this place was enough! Incredibly rude, unprofessional and the way they spoke to my wife I felt like punching them, but I don't punch people. I'm a big guy and I could hurt somebody. We don't believe in violence as a solution to anything, but sometimes yes, we get angry.

The office front desk unfortunately lacks manners, respect and dignity. Alla is extremely rude and…read moreher colleague who snaps back behind her as well just because. This office needs to regroup and retrain these women on how to behave being that they are the face of the company. Get it together.

I took my Mom for her eye surgery & was pleasantly surprised after having read so many negative…read morereviews. We received prompt, friendly service with a smile. She was told ahead of time the time to arrive to her appt. So she wouldn't have to wait too long & also advised to bring a sweater, as it gets cold inside. We did as instructed. We got there by 11:00 (in time, not early) & she was done with her surgery by 1:20-1:30. She was treated kindly & received quality care. She was given drops for after care & scheduled for follow up, which she received & has been fine. I gave the place a 4 only because the waiting area isn't too big & can get crowded, otherwise a good experience & no complications!