Let me start by saying COVID has not made anyone's job any easier but Suzanne Wilbur gets it done…read more I had a tooth she could not numb so she professionally backed off the attempt and referred me to an oral surgeon.

Doctor Wilbur and her staff are always professional, helpful and knowledgeable. And on time for my…read moreappointments! I've had to call twice after hours with a dental emergency and received a call back from Doctor Wilbur who met me after hours to repair my tooth. Excellent service!!!

I am new to the area and very disappointed in my attempt to fin a dentist close to home. First off…read moreI had been trying to call for 2 days - not one time in the 2 days I had been trying to call did an answering machine pick up. Finally today I call 3 times back to back and a lady picks up and her greeting is " a very rude WHAT!!! I tell her I need to make an appointment- very rud she tells me to call back because she isn't i front of a computer and she is very busy because they close at 2 ?? Not 4 like it is advertise. I told her nevermin. Why in the world would I want to open my mouth in that plac. Move to the country they said people are so nice. Just an FYI sooner or later you will need new customers - being rude isn't going to get them. 1 star is too man.

Been using the fine folk at Hicks Dental for around 15 years. They have responded to emergencies,…read moreprovided great routine care and performed more than one root canal on me. In addition to the wonderful dentists, the staff is top notch. Did I mention they provide coffee and fresh cookies? Well, they do!

Excellent in every way. Same day appointment, really great office staff and the dental care was…read moreamazing.

2/23/21. I had an appointment today with Dr. Byatt went very well. His staff was very helpful &…read moresupportive. I would like to thank Walter for saving me $ by repairing my partial. I thought for sure I would have to have a new partial. The receptionist, Cyd, Walter, & Dr. Byatt were quite pleasant & welcoming. I would happily recommend American Dental Center to all who have dental needs. Susie G.

first time coming and it was a good vibe,from start to finish. The Doc and the hygienist explained…read moreeverything very well,even Ms Kristy and Ms Marisa helped me a bunch by lowering the cost for me Thanks again

Superb dental work. No doubt about that. Proactive and reactive…read more HOWEVER: It seems that after a procedure and payment I owed them a very small amount of money - tens of dollars. Somehow I slipped through the cracks and received no bills from them for the small amount. They claimed they sent me five bills which I never received. Checked with the wife to make sure. Aspen turned me over to a collection agency. Upon receiving the dunning letting from the collection agency I went to the Aspen offices in Palatka to pay the very small bill immediately. Funny how their bills never got to me but the debt collectors did. Upon arrival I immediately paid the arrears. My question to them was: When it became obvious that something was amiss why didn't you reach out to me by telephone or text message? A pleasant "Hey Mr Tom you still owe us $32.50. How can we clear this up?" I would have apologized and paid over the phone with a debit card immediately. Or any other way they wanted. But NO. They tuned me over to a debt collection agency. When I asked the office manager why didn't you give me a heads up courtesy call all they would say is "We sent you five letters" and then turned around and walked away. I paid the chump change bill, went home and called the debt collector and straightened that out. My next call was to a family practitioner in Palatka whose office staff assured they would always give me a heads up call first before they did anything like turning my account over to a debt collector for $30 discrepancy.

Great dentist... My daughter never even knew she had a shot!! Great atmosphere, clean, and overall…read moregreat experience!!

I went in to have a tooth removed and I am terrified of the dentist. He inserted needle had me sit…read moreand when ready it was so fast I had to ask are you done yet he laughed and said i've been done!! It was as simple as that and staff was great and helpful because I was being a big chicken lol.

Excellent dentist and office staff. They do everything possible to make you comfortable and are…read morevery friendly. I always feel confident that whatever Dr. Brauneck recommends is the correct treatment for me.

Unprofessional, office staff is rude. The wait is horrible. I have never went back on appt time nor…read morenear appt time, it's always at least an hour in lobby then another hour when called back. When you ask if all is well and did I get skipped they get nasty rude. As of today, I will not be back and will see another doctor. If I could give zero stars I would.

Bunch of idiots that are low grade for medical help. Can't even refill a prescription properly…read moreincluding the correct pharmacy. Try to get copies of their bills or as they call it visit summaries and doesn't happen no matter who you talk to. But the bills come with no explanation of services rendered or charges due to insurance or patient. No way of checking prices charged and who pays what. Must be afraid of the truth. And that's all offices within the organization. Do your heart a favor and go to another practice.