The care is ok until you really need the help. Our grandmother was denied the 90 day inpatient…read moretreatment after a bad stroke. Her quality of life is suffering and is now worse than ever after a month and a half of appeals. A 93 year old woman who was fully taking care of herself, rototilling the garden the day before her stroke, managed her own bills, shopping etc. She's now on a walker, incontinent, can't make food for herself or even grab a snack, doesn't know what time of day it is, needs help dressing and in the bathroom, in active dementia, hallucinating , screaming and crying when family is helping her or not, and Kaiser said she doesn't qualify under their guidelines to receive adequate medical care she needs to get back to baseline or close to. They said she has to qualify for Medicaid to get help from a facility. So drain her bank account and let them put a lien on her property to qualify for help. I bet if this was their family member, she would've received the necessary help she didn't get from the start.

Fast, nice, efficient. My doctor, Annie Le is very effective and thorough She really listened.read more

I have a wonderful experience Dr Kaw quickly set me up for a phone examination then referred me to…read morethe help I need . The lab, Pharmacy, Urology and Pulmonologist quickly and kindly help me to get back to good Health Thank You everyone

Took my child for a well check up here because I was concerned in her eating and believing it was…read moreteething. Not only did the nurse weigh my daughter almost a whole 2 pounds LESS than she is, the pediatrician (Arvy Wuysang) had no regards in my concern of teething and less appetite from teething. This incorrect weight also added another 3 additional appointments which were totally unnecessary. Very disappointed in our experience. You think they would think something was off and weigh again. Would not recommend.

My first appointment went great! Just a routine check-up, got me in a week later for a filling…read more Second appointment (for the filling) went very quickly but also very thoroughly. The dentist was attentive and cared about my comfortability with the numbing which is really important to me because of past issues with numbing not taking effect. Office ladies, hygienists, assistants, and dentist were all very kind, efficient, and caring. There is such a positive atmosphere too, which is nice to experience as a patient.

This month I went to Cowlitz's family health clinic due to a change from Kaiser insurance to PPO…read more I needed to see a doctor within two weeks. I called and they were very nice over the phone and got me appointment that had been canceled by someone else for the next day. I met with Dr. Conway. She was a very nice doctor and spent time talking about the things that I needed and listen to me and gave me information that made me feel good about my situation. The medical assistant was a very nice and friendly person. I was seen from about 10 minutes after arriving at the office. I always enjoy getting in and out quickly. I would definitely recommend utilizing this clinic. I realize that often at medical facilities you can be backlogged and have to wait a half hour to an hour. I got really lucky I think with the time, but the people in general were very nice and I would go here again.

Dr Rosemary Mallonee was great ! Very thorough and explained everything very well regarding…read moretreament for an animal bite and was treated with antibiotic, and the staff was exceptionally nice, efficient, and the wait was only maybe less than an hour.

I never imagined that after nearly 20 years of dedicating my life to PeaceHealth, I would become…read moreone of the patients whose story I now read about online. I worked for PeaceHealth for nearly two decades, first as a CNA and then as a Registered Nurse. I loved being an emergency department trauma nurse, but in August 2023, while I was still employed by PeaceHealth, I transferred out of the Emergency Department to another department after repeatedly raising concerns about patient safety and violations of our union contract. After speaking up, I experienced what I believed was ongoing harassment and retaliation. Other staff members also reported concerns to management on my behalf, but nothing changed. On February 13, 2024, while I was still employed by PeaceHealth in a different department, I became a patient at PeaceHealth St. John Medical Center after suffering a severe dog bite to my face. I trusted the organization I had served for nearly 20 years to care for me the same way I had cared for thousands of patients. Instead, I left feeling abandoned. I was discharged with instructions to follow up with a plastic surgeon instead of being transferred for specialty care. When I called the plastic surgeon listed on my discharge paperwork, I learned he no longer worked for PeaceHealth. I was left scrambling to find the care I needed while recovering from a traumatic facial injury. While I was home trying to heal, I later learned that a nurse allegedly used a personal cell phone to screenshot private photographs of my injuries from my personal Facebook account. Those photographs, which showed me as a patient, were reportedly sent to my former Emergency Department manager and then circulated internally through unencrypted company email. As both a nurse and a patient, I was devastated. Following my union's advice, I filed a privacy complaint. That decision changed my life. Rather than feeling protected as an employee and patient, I felt like I became the problem. My health information, my trauma, and my experience as a patient became intertwined with my employment. Eventually, I experienced what my attorney described as a constructive discharge. I lost the career I had devoted nearly 20 years to building. I lost my home. I lost my financial security. I was forced to leave Washington, uproot my life, and move away from my family just to continue working as a nurse. I also lost additional employment opportunities after these events. My union initially advised me through this process, but later withdrew my grievances after PeaceHealth requested mediation as part of a proposed global settlement. Following the union's recommendation, I hired a private employment attorney and paid hundreds of dollars per hour for representation. A demand letter was submitted, but PeaceHealth denied any wrongdoing. My attorney then withdrew from my case. Later, through records I obtained, I discovered emails showing communication between my attorney and PeaceHealth's legal department that left me questioning whether my interests had truly been protected. The stress has permanently affected my health. I developed central serous retinopathy, a rare eye condition that my treating physicians have associated with elevated stress. I continue receiving treatment in an effort to preserve my vision. I have also been diagnosed with anxiety and major depressive disorder and underwent Transcranial Magnetic Stimulation (TMS) therapy in an effort to recover. One of the most heartbreaking moments came when my union requested my employee file. After nearly 20 years of employment, I was provided what appeared to be little more than my résumé. My performance evaluations and employment records that I expected to find were not there. It felt as though my career had simply been erased. The greatest loss has not been financial--it has been personal. I lost my confidence, my sense of purpose, and the career I believed I would retire from. There were times when the emotional pain became overwhelming. That is why stories about healthcare workers struggling with trauma resonate so deeply with me. I know what it feels like when the very system you dedicated your life to leaves you feeling unheard and alone. I am sharing my experience because I believe patients deserve safe, compassionate care, and healthcare workers deserve dignity and respect when they become patients themselves. My hope is that no one else--patient or employee--has to endure what I have experienced.

I had two procedures preformed at The Pacific Surgical Center. I honestly could not have asked for…read morea better experience. The staff at this facility are top notch! Matthew, Alexis, Shane, Emily, Tricia and Dr. Lauder were the professionals I interacted with - I received *exceptional care and support. This team is truly on another level!

Recently I had hernia surgery at Pacific Surgical Center.....of course I was nervous and…read moreapprehensive......from checking in till departing I felt very comfortable....Carol....Jesse...Jesse...Dr.Bell and anyone I missed thank you for great effort.....recovery went excellent...back to the normal daily routine! I highly recommend anyone considering any surgery to go directly to Pacific Surgical Center!!

The medical staff, such as my wonderful PCP, are great! The administrative staff are, as is…read morebecoming unfortunately typical, difficult to work with and seem annoyed anytime they have to talk to you. For this area, it is the best you can ask for to have quality medical care.

This has been my clinic for nearly 20 years. The good: Dr Gradin has been my doctor for a couple…read moreyears and he is very good with a kind demeanor--5 stars. The bad: the optical department for glasses. I don't have the woman's name who "adjusted" my glasses. She bent the arms the opposite way they should have been bent. Then she became irritated and argued with me on how the arms should be bent--My face probably registered horror. The fit became worse after she bent them and I told her. All in all, an unpleasant experience. I may try another optical shop in town now, I am afraid of getting her again. Do these people not receive training on adjusting fit? Several years ago the two women staff who were there did the job right and were unflappable.

They prescribed new lenses for me which perfectly solved multiple vision problems. I'm very…read moreimpressed by their work and fast service.