This place is great, the staff are excellent and the facility is clean. I've been coming here for a…read morewhile now whenever I need a checkup and it's been great every single time. I'm glad to drive a bit further if it means I get quality care and opinions. Military friendly as well.

Their "online appointment" system is atrocious and you lose your place in line because it won't…read morework without taking a photo of your license with your phone - even when you're standing in the office. There is no way to bypass it. I filled out the paperwork by hand even though I lost my place in line. On top of that, their website says they have an X-ray. THEY DO NOT HAVE AN X-RAY! The guy who came out of the "MANAGER" office said "well, you can come back on *maybe* Tuesday and someone can do it?" IT'S SUNDAY. So apparently they have a machine, but no one to reliably run it (or read the images)?! This place is all window dressing and no substance. Then he had the gaul to tell me "good luck finding urgent care with X-ray." I will be going to TriHealth Priority Care in the morning where I know with 100% certainty they have a functional X-ray and TriHealth physicians to read them. I'm not waiting until "maybe Tuesday" to get x-rays. They shouldn't advertise that they have an x-ray if they don't. And of course his answer to that was "well we can give you medication." I don't want medication. I want answers as to whether I should wrap and "R.I.C.E." it or have it set by a physician. If you have an injury that you think even MIGHT need X-rays, go somewhere else. Not worth the time, aggravation or (actual) pain. The "Manager" speaks very little English and is difficult to understand. He said I wouldn't lose my place in line and failed to tell me about the no-xray until AFTER I filled everything out. Call before you go somewhere, and drive right by this place. Not worth your time or the aggravation.

Like many Americans, I took a short hiatus from regular visits to the doctor during the pandemic…read more Couple that with transferring all of my medical records from out of state, and you can definitely say that I was a little apprehensive about my first visit in more than two years. All of those fears quickly went away, however, after my experience at this St. Elizabeth location! I scheduled an appointment online through their website, and was able to make it about two weeks in advance. I didn't have a MyChart account prior to my appointment, so the nurse that checked me in helped me set up my account in-person, and even walked me through how to make future appointments! My actual exam was with Dr. Trumble, and she was fabulous. So kind and knowledgable - exactly what you'd want from a doctor. The entire facility looks brand new - everything was clean and updated. I asked one of the nurses how long they'd been in this location, and she said it opened shortly before the pandemic. Next door to the primary care center, they also have a lab center. I bopped over here on a separate morning to complete some bloodwork, and was so surprised that they had me in and out in 10 minutes! You don't even need an appointment. Everyone that I interacted with at both of these experiences was incredibly friendly and helpful - I don't think I'll seek medical treatment anywhere else as long as I'm living in NKY!

I have to take my mom here alot and they are so nice and patient with her. Our healthcare workers…read morenever get kudos for what they do. They deserve it

I cannot say enough good things about this facility, and specifically Dr. Huang and phlebotomist…read moreBob. The front desk is courteous and helpful. I will say they are better in person. Sometimes on the phone they seem to be rushing, but when you are in front of them, they take such good care. Dr. Huang is absolutely worth the 30 minute drive from my home. He is focused, answers questions and concerns with compassion and clarity, and asks good follow up questions so you don't leave feeling like you have missed something. It's awesome. Bob, hands down, is a treasure. Every single time I have needed an immunization, flu shot, or blood drawn, this man has been positive, caring, and gentle. He practices painless precision and as someone who would rather eat glass than get a needle in my arm, I can say he has never been impatient or whoopsied and caused pain. He just gets in. Plus, with his beard, he looks a little like Santa. It is a wonderful practice with good people. If you are looking for a PCP, I cannot recommend them higher.

Wow! Amazing patient care from the time I called to make my appointment to the time I left…read more Highly recommend, Dr. Kelly Metz and staff if you need to be seen for Allergy and Sinus relief!!! I was recommended to Dr. Metz's office for consultation and allergy testing, I was quickly scheduled. I was immediately greeted when I walked into the office by the receptionist and she efficiently double checked my information and I only had to update one form for them (excellent!). I was called back within 5 minutes, basically enough time to fill out the form - seriously :-) !! My nurse was super nice and explained everything that was going to take place for my appointment. Dr. Metz came in and spent a significant amount of time with me going over my history and finding out what kind of problems I was having. She then explained what the allergy testing would consist of. My nurse came back in, and again took the time to explain the testing and asked if I had any questions before we began. The actual testing was quick and painless, there are no needles involved - it's just a skin scratch now - bonus- I suppose! After all that, Dr. Metz came back in and again, spent another significant amount of time with me going over the results and a plan of action. I never once felt rushed or that they did not have time for me. It really feels like they cater to their patients. I am so happy, I definitely recommend Dr. Metz and her staff if you are having any kind of allergy, sinus or asthma problems! They so totally rock!

I'm incredibly picky about doctors, which makes my confidence in Madeira Family Practice notable. I…read moresee Dr. Messer, my husband sees Dr. Moore, and our twin babies also see Dr. Messer. Dr. Moore is a great doctor, and I like him, but I have a rapport with Dr. Messer. She is thorough, takes the time to understand what is important to you about health and treatment and will do further research if necessary. And she respects my decisions as a parent. She's also a really nice person who I enjoy having a conversation with. The nurses and nurse practitioners are all very solid-- helpful, caring and knowledgeable. I've had questionable experiences with the medical assistants, but it hasn't affected the medical care we've received. Also, the doctors are usually on-time for appointments, and I feel like the staff respects my time.

I honestly used to hate going to the doctor. It's not like I find great pleasure in getting sick…read moreand going to the doctor now, but at least I don't dread it anymore. The ENTIRE staff is great. Starting from the great front desk staff, to the medical assistants that take you back, and of course, the doctors. I've seen 2 doctors (dr. Messer & dr. Sheridan) but I've met them all, and every single one is great. What makes this office great is the fact that the entire staff take the time to really get to know you.

I always get excellent care here. I love my doctor and wouldn't go anywhere else. The majority of…read morecomplaints that I see on here were during the COVID crazy period. Yes, everything, everywhere sucked back then. Glad we have all moved on!

Normally this is a 4.5 star facility, but in 2020 it has a few challenges. I've been going to a…read morephysician here for about 6 years. I like that's it's close to work and home, my doctor is great, and the lab on-site makes it easy to get an annual physical with blood work done in one visit. My insurance requires some weird paperwork and this office has been really accommodating to get me the documentation I need. And I've always been able to get in for an emergency appointment when needed. The biggest downside during normal times: While they will take you back to get weighed and put you in an exam room really fast, I always end up waiting a long time in the exam room. There are more cons now during COVID, most notable being that the lab is not open. When I went for my annual physical three different people tried to take my blood and couldn't get a vein. I had to go to a separate, much busier Mercy facility the following day which was absolutely not my first choice in the middle of a pandemic. I really don't get the logic here--why close the lab? You're making patients expose themselves more by not having this service on site anymore. Also, the woman who checked me in was not wearing a mask. She was behind plexiglass, but there are holes in it for paperwork and the temperature check, and also, just, really? Not something I anticipated facing walking into a healthcare facility.

Called and spoke to their virtual AI assistant (no way to bypass) that made an appointment for my…read moreone month old, got there and was turned away after I paid saying they don't take one month olds. They refunded the cost but it was a huge waste of time while I could have been taking my child elsewhere.

Very smooth experience. Nurses were extremely helpful, doctor was very direct and informative…read more Highly recommend.

This is where i go to see my family doctor. They are always very attentive and on time, thinking of…read morethe patient, i need a pre-surgery check up with my family doctor, and when i called, the lady receive the call say that my doctor is fully booked before my surgery. But she offered to check with the doctor. And she came back on the same day and booked me into my doctor's schedule. They are very nice!

I called the same day to schedule a TB skin testing. Denise, the receptionist was very…read moreaccommodating and helpful. I asked if they have any cancellations today, and if possible she can get me in ASAP. She was able to help me right away and was able to get me in the same day. We come here regularly because it's conveniently located for us. We always have a positive experience, we see Laura, APRN. Everyone seemed very nice, friendly, and always happy to help with our needs. The building is very new, everything seemed clean and modernly decorated. There's also plenty of parking, and the wait to see someone is minimal.