I went to St. David Surgical Hospital in Round Rock today for the first time. I was getting an…read moreinjection in my back. I will say, they spared no money in this building. When you walk in to register there is a huge lobby area, very nicely decorated, where you can sit and wait. We found a parking spot out front but if there are none available you can drive around back to the parking garage and both are free. After about a five minute wait, they came to get me and take me back and everything looked very neat and clean in the rooms. I will say that my injection was about 45 minutes late but I think that's more on the doctor than the surgical center. The nurses and the rest of the staff were all very friendly and joked around with me, which makes the experience that much better. Overall, I think that facility is very nice and I would not hesitate to go there again for any type of procedure!

Thu, Carolyn and Zoe were so helpful. Dr Villarreal as well. I had a very complicated surgery…read moreyesterday and they all did everything possible to make me feel better.

I've never stayed here as a patient, but can confirm -- the cafeteria food is pretty good! I've had…read morefamily members be hospitalized here both in the med center and the rehab across the turnaround entrance, and when I come to visit I sometimes pop into the cafeteria to get something before going to see them. They have several parking garages that offer short term parking for free (like 30 min or less), but otherwise unless you have validation, you do have to pay. The spots are kind of small and so are the signs in the parking garage, so pay close attention to make sure you're driving in the right place. Overall though, this is a pretty good med center in my opinion that offers most of the major medical subspecialties you may need for your care. The inpatient rehab is also one of the best in Austin, and they are one of the only facilities that offers a driving test if there's a medical concern for someone's safety re: driving (e.g. in a patient with cognitive impairment/early dementia).

It was the closest near me and the emergency room was a good experience. The guy behind the counter…read morechecked me in quickly and within 10 mins my name got called. Adriane was my first point of contact and he was great through the whole process! These things do take awhile and a lot of people coming. My main doctor was awesome I think her name was Lidnsey but I wish I could make her my primary care doctor she was Amazing.

It's your money!!! You would think... Mar.18, 2022 was…read moresurgery date. Today is Dec.1, 2022. Enough time has passed to have the accounting dept. mail the check that is supposedly on someone's desk since Oct. 21, 2022. I have always received a refund promptly from other medical facilities when deposit was overpaid but not from this one. Not kissing it goodbye tho!

Arise/Westlake kept our $8,000 hostage for 19 months!…read more Billing, billing, billing. Notice that almost all the bad reviews about Arise are about billing. When you go to Arise or Westlake Hospital, please never pay anything up front! They will tell you that they will bill insurance and if you overpaid, you will get a refund. But, that seems to never be true, based on reading the reviews here and based on our experience. (Arise handles billing and insurance for Westlake Hospital, we found out a year after a surgical procedure at Westlake). If insurance ever gets billed, and if you ever get a refund, it will only be after many calls and much work and nagging on your part. And, since you won't receive a bill from Arise/Westlake (because you pre-paid and nothing is owed), you will be in the dark about what the charges are, and you won't even know if insurance was billed or not because you don't know what the charges are! Did we get a refund? Yes, after 19 months of calls, emails, frustration, and visiting the Arise billing office in person, we finally got our overpayment of $8,000+ refunded to us. What went wrong? 1) Arise never even billed our insurance for the wrist surgery. They were not motivated to bill insurance because we had already paid them for the procedure. We finally got them to bill the insurance after a year of calling, and finally visiting the Arise office in person. We were extremely lucky that the insurance paid the bill even though it was filed slightly more than 12 months after the procedure. 2) Arise had to "approve" the billing of insurance for the procedure! What? Why? I don't know. Thankfully, they "approved" it, but I've never even heard of such. Billing insurance for a procedure should be automatic, right?? 3) When I called Westlake about billing the insurance, the person I talked to couldn't actually send a bill to insurance, and couldn't tell us if the bill had been sent. Why? Because she worked for Westlake. And, Arise handles the billing. This problem seemed completely insurmountable. We didn't know that Arise handled the billing. We didn't understand the problem. Finally, we drove to Westlake to talk to someone in person about billing, and we were told that we had to drive over to Arise instead. After talking to folks at Arise, we finally understood why it was useless to call the billing department at Westlake. 4) After Arise finally billed insurance, and our insurance fully paid for the procedure, we were then told "Your money is not refundable". Nobody ever wants to hear that. The person was wrong and they never should have said something like that. It would have been insurance fraud to not refund our money after they received payment for the same procedure twice (once from us; once from insurance). 5) After Westlake/Arise agreed to refund our money, it took almost 60 days to receive a refund check in the mail. This is in violation of the law in Texas which requires the patient be refunded their money within 30 days of recognizing that the patient is due a refund. 6) Fundamentally, there is a BIG BIG problem here. The billing of the insurance should happen automatically, and should not have required any phone calls or in-person visits. And, refunding a customer over-payment should occur automatically. Nothing ever happened without our interference. It is as though I was their unpaid employee working for countless hours on my own behalf. Without my intervention and numerous hours spent they would have done nothing at all. I can't possibly write about all the aggravation, frustration, and time spent on this problem. If we had taken no action, we would never see our $8,000 refunded for sure.

I felt so much pain this morning and felt like fainting with extreme nausea. I've been feeling like…read morethis a lot for the past 2 weeks . As soon as I walked in I was basically almost told by a nurse go to the dr instead this is an ER and that they where basically not going to do anything for me ( she was right ). I was so weak and my body in so much pain that's the whole reason I went to the ER I couldn't wait to go to the doctor. I feel like I'm about to pass out from either weakness or pain idk. They gave me an IV. I had to ask for nausea meds and they didn't give me anything at all for pain not even Tylenol . I asked why they said we aren't giving you anything for pain. ODD since that's one of the 2 main reasons I came in . I told them I took tramadol a dr prescribed me in Mexico but it wasn't working and I had not taken it that day or the past 3 days. She said well we are not giving you anything for pain. While I'm lying there weak , in pain and nauseous. I felt horrible they made me feel like a drug seeker or something. I'm talking about not even TYLENOL OR IBUPROFEN. My blood work and urine test all that would tell them I'm clean . I have always been told an ER yes they might not find out what wrong but at-least make you comfortable enough and treat your symptoms even for just that moment . That's all I wanted to feel comfortable for an hour or 2 or 3 enough to breathe. It's full of women too that the sad part . Male doctors yes they are quick to say anxiety but they at-least treat you. I really felt so judged . Since getting there basically before being asked about my symptoms was told this is a ER not dr office and almost like a pause waiting to see if I would turn around and leave. They didn't treat or ease my symptoms AT ALL only the IV fluids and I had to tell them to at least give me nausea meds if they didn't want to give me anything for pain . They finally did. I asked the nurse . Are you guys going to give me anything at all for pain before being discharged and said Tylenol ibuprofen or anything and she said no and I said okay I'm just going to try the hospital later if I can't bear it anymore because I still need some kind of relief . She said again well they aren't going to diagnose you with anything and idk what else they can do there I said that's fine I don't need a diagnosis just some relief to get me through the day today .She turned around and told the doctor she wants to get discharged to go somewhere else and I couldn't hear the rest but I'm sure it had something to do with pain medication. Mind you I didn't say I wanted to get discharged I only said if they were going to treat what I came in for so that I could plan on going later if I still felt bad. I worked as a CNA for a year before and I've never treated my patients like that or have seen any nurse relay wrong info to the dr . I have access to strong pain medications you name it I can get it but the thing is that I DONT get it !!! I go to the dr or ER to get what's best for my body and won't cause interactions with whatever other meds I take . So the fact that I'm out here in the parking lot crying in pain and feeling weak writing this when I can easily find relief tells you I'm not trying to seek pain meds I just needed to be TREATED for my symptoms at this moment. I got here at 10:20am and it's 2pm now and I'm here still in pain , weak and deciding weather to drive to another urgent care or self medicate because that's what it leads too .

Super great staff! I thought they were really attentive and on top of my medical emergency. The…read morefacilities felt clean and I was able to get all my lab work/scans done quickly. Definitely come here if you have a small emergency! I had kidney stones but thought it was appendicitis when I went in.

Not sure where to start. I was in this place for about two hours. They ran an EKG, did some blood…read morework, and gave me a Covid test. I saw Doctor Hoeing for about 7 minutes, and then I requested to leave, as I was feeling better. The bill is over 16,000 dollar's, are these folks for real. 8 thousand dollar's an hour. Bill below. no wonder insurance rates are ridiculous.

I had a terrible accident last Saturday and rushed over to Family Hospital asap. They saw me…read moreimmediately and made a terrible situation much better. I was super impressed with Dr. Huddleston's care and knowledge. He knew exactly what to do and prescribe to improve my situation immensely. Nurse Carmela C. was also expert and precise in my treatment and Ray H. at the front desk was also very efficient and saw to it that I was treated quickly and thoroughly. I hope to not need medical care soon, but if so, I will be going to Lake Travis Family Hospital for complete and expert medical care.

This is a great community clinic! If you can get Sydney Paige Greeenburg, NP as your primary care…read moreprovider, you'll be taken great care of. She really spends time to listen to my concerns and my ideas for my health. She had replaced my PCP on temporary leave, and I requested to have her stay as my PCP now going on over a year or so and my health has been improving and am always very comfortable talking about anything!! The medical assistants are nice too and you can tell they are treated well since they have been here quite a while.

A solid clinic. They are in network for my husband's insurance, so I have been going here for years…read moreat this point. All the staff has incredible bedside manner. I have never felt talked down to nor dismissed when I bring up concerns. They are great people. The doctors have been easy to talk to, and are willing to offer referrals if you feel you need one. I think in all the times I have come here only twice have I been called back significantly late from my appointment time. Normally I'm called on time or maybe five minutes after max. The front desk runs like a well oiled machine, and everyone is friendly. Oh! Parking can get tricky, but I can usually find a spot, give your self some time to park and walk up if you end up outside the parking lot.

An Exceptional Surgical Experience from Start to Finish…read more From the moment we arrived at UT Health Austin Ambulatory Surgery Center, it was clear that this facility operates at a level above the rest. Every aspect of our experience reflected a deep commitment to patient care, efficiency, and comfort -- and I wouldn't hesitate to recommend it to anyone facing an outpatient procedure. Check-In Made Easy What so often feels like a stressful, paperwork-heavy ordeal was handled here with remarkable smoothness. The check-in process was streamlined and well-organized, with staff who clearly knew how to move things along without making patients feel rushed. Wait times were minimal, communication was clear, and we always knew exactly what to expect next. It set a reassuring tone for everything that followed. Staff That Truly Cares The team here is nothing short of outstanding. Every nurse, anesthesiologist, and support staff member we encountered struck the perfect balance between clinical competence and genuine human warmth. They took the time to answer every question thoroughly, explain each step of the process, and check in emotionally -- not just medically. In moments that can feel vulnerable and frightening, their calm confidence and compassion made an enormous difference. Cutting-Edge Technology It's evident that UT Health Austin invests seriously in staying at the forefront of modern medicine. The facility is equipped with the latest surgical and monitoring technology, which is not only reassuring from a safety standpoint but speaks to the center's dedication to delivering the best possible outcomes. Knowing that your care team has access to top-tier tools adds a meaningful layer of confidence on what can otherwise be an anxious day. A Waiting Room Worth Mentioning Surgery is hard on the people sitting in the waiting room, too -- and UT Health Austin clearly understands that. The family and friends waiting area is thoughtfully designed with comfortable seating, a peaceful atmosphere, and a layout that feels more like a quiet lounge than a sterile hospital annex. The staff kept family members informed and updated throughout, which went a long way in easing the anxiety of waiting for news. If you're looking for an ambulatory surgery center that combines professionalism, heart, and modern medicine in one place, UT Health Austin delivers on every front. We felt cared for, informed, and safe -- and that's everything you could ask for.​​​​​​​​​​​​​​​​

After seeing my primary care physician (I'm gatekeeping), a musculoskeletal surgeon alongside his…read morechiropractic staff and practitioners, the phlebotomist thrice, and the imaging staff, I can say that I am beyond satisfied with UT Health. I am, in fact, switching all of my specialists over to this campus as the communication is stellar between doctors and everyone I've seen has incredible bedside manner. The staff is generally good (it seems like this place is a wonderful start for many as I've seen a lot of rotation and/or turnover) and navigating scheduling and other difficult parts is super simple here. Only gripe: the dang parking garage (NO PARKING VALIDATION)

I came in to see Nicole Delgado and she gave me hands down the best medical evaluation that i've…read moreever received. She was so thorough and asked questions to really understand what I'm going through to provide me a recommended plan for my case. She didn't try to do a one size fits all, but she really customized my care to me which is all that I can ask for. I'm not typically someone who goes to the doctor, but after her care today i've already scheduled a follow up and an appointment to get lab work done. We need more Nicole's in this world!!

I can't recommend Dr. Lily highly enough! From the very first session, she brought a level of care,…read moreknowledge, and professionalism that immediately put me at ease. She took the time to listen to my concerns, thoroughly assess my condition, and explain her treatment plan in a way that was easy to understand and gave me confidence in the process. Dr. Lily is the kind of physical therapist who makes you laugh so much, you forget you're actually working. We bonded over our love for reading and somehow turned therapy sessions into plot twists and punchlines. 10/10 would recommend--especially if you like your healing with a side of humor! Thanks to Dr. Lily, I've regained strength, mobility, and hope. She's not only an excellent therapist but also a wonderful person to work with. If you're looking for someone skilled, encouraging, and truly dedicated to your recovery, Dr. Lily is the one.