Dr. Wendell Richards is very old fashioned which could be good in many ways, but he is not up to date with modern medicine which is a problem. He doesn't believe in treating asthma, has some odd views on pain management and refuses to help whatsoever with a condition that you haven't been in to see him that day about. You can't call and say- you know that condition you say me for last week, well it is not getting better could we try something different? No, he wants you to come back in, wait another hour and or two to be seen, pay another copay and then he will basically do nothing at all but say for you to do the things you already learned from google that you should be doing for the condition. His office staff is as antiquated and inept as he is. They are difficult to schedule appointments with, and once you get there it's like a one-person show; you need to be prepared to wait and wait and wait even if yours is the only car in the parking lot they will be super slow. Watch your billing, ours is wrong more than it's right. And, they'll refuse to bill insurance for certain things even if your insurance covers it- like physicals for example. Their office "is not set up to do immunizations" so you'll have to go elsewhere for those. Overall he is the worst PCP my family has ever had. I gave it a 2 because of convenience of the location and their office is very clean. Otherwise, I would have given them a 1 star. read more