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Montreal, QC

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SSENSE

1.7 (330 reviews)
Closed • 10:00 am - 7:00 pm

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Rude customer service

Ordered a pair of $700 shoes only to be shipped a damaged and used pair - that were also the wrong item. The service team is incredibly rude and have not heard back from anyone. This is not a luxury retailer, I've received better customer service from Wal Mart. I'm now out $700 and a Christmas gift

Lixing Z.

absolutely nightmare shopping at SSENSE. After seeing all these negative reviews i still thought how could this happen to me, people were probably complaining because they wanted to. I bought 2 items from them, 1 one final sale (not returnable), the other not. I returned the returnable one, however, they have exactly the same box, so i accidentally switched up the box but alerted them right away with an email. Their customer service contacted and say if I were to return to sender or return it again, they will not provide me a refund. WTF. like I am returning a returnable item, with the same box but a different sticker label. It's been 2 months and I still have not received my refund, I don't think they are ever going to give me my refund. Run from this company. (also not to mention the previous times I shopped with them, I paid for expedited shipping, and my items were in processing for like 20-30 days. I asked them why it's taking so long, it's not right to hold thousands of dollars of the consumer if you are not going to ship, or at least let people know upfront when it's on backorder, they said it's because they are busy due to the holiday volume and are still waiting for back order, told me they couldn't give me a refund since it's already "processing", for 20 days at least)

This is them telling me they won't follow the warranty.

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SSENSE Reviews in Other Languages

Review Highlights - SSENSE

“I placed a few orders on SSENSE's website recently as they were having a lot of items on sale around Black Friday.”

Mentioned in 5 reviews

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Boutique Tozzi - Emanuel Berg pour Homme, maintenant à -35 %. Des chemises impeccables, des coupes raffinées et un savoir-faire européen qui traversent les s

Boutique Tozzi

4.9(17 reviews)
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Cuir Mont-Royal

Cuir Mont-Royal

4.8(4 reviews)
3.2 km•Plateau-Mont-Royal
•$$

Incredible selection, even better customer service!…read more After a long hunt for the perfect (faux) fur winter hat, I finally found it at Cuir Mont Royal, along with a pair of great convertible winter mittens. I was so excited to finally find both of the items I was looking for, especially when I found out the reasonably priced accessories were also on promo. I started wearing the hat every day in the coldest month of winter. So, when I dropped it in the metro station and couldn't find it again, I was really upset, especially because I knew I'd bought the last one in the store. But Cuir Mont Royal saved the day! I messaged them on Instagram, and, within an hour, they'd responded that they would do everything they could to get me the same hat. Just two days later, they reached out to tell me they'd found it for me, and that they were reserving it for whenever I could come into the store. They were so kind, helpful, and attentive! Truly the kind of customer service you only find in a local business like this one. On top of it all, their selection is unmatched. They have a vast but curated selection of high-quality, stylish products for all budgets. They even have a selection of unique gifts that celebrate the culture of Montréal. I cannot thank them enough for keeping me warm (and fashionable) through the winter. This place is an absolute must for all your winter gear!

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Cuir Mont-Royal
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SSENSE - menscloth - Updated October 2026

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