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SSENSE

1.7 (332 reviews)
Closed 10:00 am - 7:00 pm

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Rude customer service

Ordered a pair of $700 shoes only to be shipped a damaged and used pair - that were also the wrong item. The service team is incredibly rude and have not heard back from anyone. This is not a luxury retailer, I've received better customer service from Wal Mart. I'm now out $700 and a Christmas gift

Lixing Z.

absolutely nightmare shopping at SSENSE. After seeing all these negative reviews i still thought how could this happen to me, people were probably complaining because they wanted to. I bought 2 items from them, 1 one final sale (not returnable), the other not. I returned the returnable one, however, they have exactly the same box, so i accidentally switched up the box but alerted them right away with an email. Their customer service contacted and say if I were to return to sender or return it again, they will not provide me a refund. WTF. like I am returning a returnable item, with the same box but a different sticker label. It's been 2 months and I still have not received my refund, I don't think they are ever going to give me my refund. Run from this company. (also not to mention the previous times I shopped with them, I paid for expedited shipping, and my items were in processing for like 20-30 days. I asked them why it's taking so long, it's not right to hold thousands of dollars of the consumer if you are not going to ship, or at least let people know upfront when it's on backorder, they said it's because they are busy due to the holiday volume and are still waiting for back order, told me they couldn't give me a refund since it's already "processing", for 20 days at least)

This is them telling me they won't follow the warranty.

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1 year ago

Company sent me the wrong item, apologized and offered a discount, then refused to refund me.

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SSENSE Reviews in Other Languages

Review Highlights - SSENSE

I placed a few orders on SSENSE's website recently as they were having a lot of items on sale around Black Friday.

Mentioned in 5 reviews

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Boutique 1861 - Petit coin de paradis !

Boutique 1861

3.8(25 reviews)
1.8 kmPlateau-Mont-Royal
$$$

First i need to clarify that I made my purchase online so I cannot comment as to the in store…read moreexperience. However I was so impressed with the online experience I had to write a review anyways. So first I was very excited that the dress I was interested in was available in plus sizes - i used the sizing chart and because I was inbetween I sized up deciding if I needed to I would get it altered. if I didn't like it I could send it back because they have a solid return policy. I ordered the dress on a Thursday morning, paid for standard shipping and assumed it would arrive sometime next week since I live in Alberta. Imagine my shock when it arrived the NEXT DAY. Opened it up and everything was beautifully wrapped in ribbon with a beautiful note to boot. The dress is gorgeous - it will definitely need some hemming but I could not be more thrilled. I 100% will be buying from here again.

I went Sunday Oct 6th with my bridesmaids to look at wedding dresses & bridesmaids dresses. The…read moredresses are beautiful and well priced. but the lack of customer service made the experience less enjoyable. I found a few staff members had attitude. I was ready to drop over 1000.00$ for my wedding dress & 5 brides maid dresses and they didn't seem to care. waiting almost 25 minutes to check out, and the cashier wanted to give me the sample dress without a garnet bag... the dress was worn multiple times and not so white anymore. I asked if I could get a new one as she rolled her eyes and walked away to get a brand new one. again the prices are good, just don't have high expectation for customer service.

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Boutique 1861 - Long dresses

Long dresses

Boutique 1861 - Such beautiful decor! It makes me want to shop!

Such beautiful decor! It makes me want to shop!

Boutique 1861 - Cute macarons!

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Cute macarons!

Boutique 1861

Boutique 1861

3.5(30 reviews)
2.3 kmVille-Marie
$$$

Cool little shop on St Catherine pretty sure it used to be in the mall under the movie theater but…read moreI could be wrong. The store it's self has a really great vibe and nice girls working there. They do have a website but it's not the best so always best to come on by or even call if you have something in mind. What caught my eye today was the Barbie in the lingerie never seen a sexy Barbie before I'm for it. Hope to see more fun store front creations on my next passing by.

Boutique 1861 is a Montreal-based clothing boutique store that is owned by Castle Ho. When you…read morestep inside the store, you can see the Marie Antoinette-era/boudoir-inspired decor, from the colors, the furniture, as well as the frilly/girly tops, sweaters, and dresses. I especially liked their tops, as I am a huge fan of ruffles - the cut and the design is really pretty and would be great with a sweater/cardigan ensemble. I purchased a really cute bag from Matt & Nat here, a Montreal-based vegan line of purses - the store had a really nice selection and a variety, so check them out. Any purchases come with a lovely reusable store bag, so that was super awesome! Service was very friendly - Catherine was all smiles and very accommodating and made sure that I found everything that I was looking for! :D +ask for Catherine :D +great selection of Matt & Nat vegan line +Marie Antoinette-inspired designs +located off of St. Catherine, across from Kazu

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Boutique 1861
Boutique 1861
Boutique 1861

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SSENSE - menscloth - Updated May 2026

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