I'm updating this review as I just gave my rings to a jeweler I can actually trust after my…read morehorrific experience with Frost. Several of my diamonds were loose in the setting and one seemed to be chipped. After inspecting the setting and stones, it was found that the head prongs were never rhodium dipped. One of the stones in my wedding band is smaller than the rest, and the stone that appeared to be chipped actually has such a significant occlusion that it looks chipped. My guess is that they hid the occlusion under the prong and it became visible when the stones became loose in the setting and moved. I am sick over the amount of hard earned money not to mention trust we have given to Frost only to be overcharged and gaslit.

My original wedding band had diamonds falling out after 4 months of wearing it. I was in tears and…read morethey were so kind. They replaced it without any cost or hassle. It was so easy and my new band is great!

I am delighted with my experience at Kenyon jewelers. Doug is an excellent jeweler with great ideas…read moreand fair prices. Highly recommend!

Got my engagement ring resized and another sentimental ring cleaned and fixed. They did such a…read moregreat job, were very kind, and trustworthy. It was $35 for each ring and took one week to get done. Kenyon Jewelers is a small local family run business that I recommend!

Wow! I took 3 antique pocket watches to Time and Chime. Michael cleaned them and fixed them. I only…read morehoped he could make them work and he did. He even took the time to explain to use how to use and care for the watches. He is an expert. He is wonderful. It was expensive to have the watches fixed but these are antiques and parts are hard to find. And Michael's talent and expertise make it worth the price. I strongly recommend Time and Chime. Rita W

Excellent service. Bezel switched out in my Rolex. Very professional and honest. Highly recommend!!read more

Located on the 3rd floor of the Clark Building downtown, you'll head down the hall about half-way…read moreand find David Helfer's on the right. It doesn't look like a "traditional" jewelry store, but don't let this fool you-this is THE place in the 'burgh to commission a custom piece. I can speak to the quality and value of David Helfer's from receiving a custom-made engagement ring. I CANNOT express enough how awesome their customer service were. They were able to get exactly the engagement ring I wanted. Of course we are going there for our wedding rings! I don't know the exact price of my ring, but my fiance did say they were super reasonable. I promise this jewelry store will NOT disappoint! My fiance and I have gone to several jewlery stores, and the service and prices, overall great. This store is the JEWEL of the Clark building

David I Helfer were a lifesaver and blessing. The staff was incredible especially Guinevere! We…read morewere having difficulty finding a jeweler who will make a custom ring from my mother's wedding ring and my fiancé stone. Right from the staff was extremely welcoming and kindly answered all of our questions. Guinevere immediately had wonderful ideas and came up with a beautiful custom design that we loved. They did a wonderful job with making the ring in house and also resized it for us. The value and price were very reasonable as well. We recommend them to everyone we talk to and will be going back for our wedding bands.

I called another local jeweler Saturday and confirmed that their appraiser would be available if I…read morebrought my engagement ring in Monday morning for appraisal. They told me I'd have it back same day, next day at the latest. When I hadn't heard from them Wednesday, I called to make sure everything was okay and found out that they hadn't been able to get ahold of their appraiser since I dropped off my ring. I was disappointed that nobody told me and I had to call to find out. I followed up with them again today and they still hadn't been able to reach the appraiser. I opted to pick up my ring and disappointed in the lack of communication, sought out other options. I called South Hills Jewelers late this morning, Donna checked with Bob the owner and the gentleman who would be appraising it and told me if I brought the ring to them today, he'd have it back to me same day. I picked up my ring from the other store and brought it to them early afternoon. Just a few hours later I got a call that he was done with it and I could pick it up whenever. I arrived and the ring was cleaned and polished. The appraisal was complete. I was shown respect and empathy for the situation and the whole team went out of their way to get the appraisal done and the ring back on my finger. It wasn't their mistake to correct or even their dropped ball to pick up, yet they went out of their way for me. Bob and his team also offered lots of advice for the care of the ring and suggested an inspection schedule to keep it looking great for years to come!

We visited for their Valentine's Day open house and it was so cute! The workers are incredibly…read morehelpful and even cleaned my ring for free! The store itself is well organized and I was shocked to see they also have a large selection of vintage jewelry as well.

I was just appreciating the latest Rolex I purchased from Henne. Every time I go there they make me…read morefeel like it's Christmas or my Birthday. Thanks so much for the great experience. Dale

I came to Henne in April 2023 to repurpose my grandmother's wedding band and engagement ring as a…read moregift for my mother for my wedding in August 2023. The rings were too small for her fingers and so my grandmother gave me these years and years ago since they didn't fit my mom. My mom had no idea of this surprise and her father (my grandfather) passed away a few months after I was born, so this was extremely special to her. I had brought a bunch of old gold jewelry to scrap to cover the cost of the repurposing and a diamond to mount to the center of the two rings that had a gold band to scrap. The first meeting with Madison was to design the new ring. Ultimately, we were not changing much - just resizing and adding a diamond. She seemed to understand the ask. We waited several weeks and they called to say we could come in and pick up the ring. Upon coming in, we met with a different person than Madison. He was assuming we were just paying out of pocket when I reminded him of the scrap value going towards the ring. He searched and had no idea what I was talking about. I insisted we wait until Madison was in to pay. Upon seeing the new ring, I tried it on, and realized they mounted the diamond to the wrong ring. These two rings are identical, however, they need to be stacked in a certain way to be flush. They didn't check for this and put it on the wrong ring. They covered the cost to fix it but it took the same amount of time as the original (4-6 weeks). Luckily, we approached them months before our actual wedding date with all these delays. Once finished with the fixes, Madison later called to tell us to come in on a specific day when she was working. We came in and got the gold appraisal as well. She pulled out all the old jewelry that I had provided but the gold band to the mounted diamond was not in the pile, which I also wanted to scrap. She went to look and couldn't find or access it. We had to come back again another day because the appraiser (maybe) had it locked up in his office. Finally, we came back to pick up the ring and obtain our scrap cash. Of course this was with a third person that I haven't met with before. But, I tried it on, all good and well - we left. Come day of the wedding, my mom cried, she loved it, etc. However, after wearing it the day of the wedding, two small diamonds got lost. Of course she was devastated, and didn't want me to take on the cost of this after paying for the original repurposing. Note that we did not have a crazy wedding nor is she the type of person to flair her hands around. She went upon herself to take it to a different jeweler who questioned the integrity of Henne given that they didn't put this "industry standard" coating on the rings to 1. Make them shinier 2. Lock in or seal the diamonds in. She had to pay another couple of hundred dollars out of pocket because of Henne's lack of professionalism and quality. I personally will never go back to Henne for any repurposing needs. They did not make this process easy or fun in any way (which was supposed to be a nice surprise for my mother) nor did I feel like my valuable items were in safe hands. Pic 1: First pick up Pic 2: Second pick up after fix Pic 3: After my mom got it fixed by another jeweler

The selection was adequate and the service during the purchase was good. However after wearing my…read morering for a few months I went back to the store and told the "jeweler" I had a snag on the ring which was fairly constant on all fabrics. She giggled and said it was sweater weather and I only thought I had a snag. I left with my ring and limited the amount of time I wore it. Recently I felt a pull on my sofa and looked down to find a small diamond missing. Took it back to the store and the owner came up with a number of excuses for why I lost the stone. I continued to say I brought it in for a snag and your staff told me nothing was wrong when I knew there was. " Well I can't predict what's going to happen in the future." I'm fairly certain the reason you take a ring back is to have prongs checked which are catching! That's a fairly good prediction! Charging me 80$ to repair. Needless to say I won't purchase there again. This ring is only 1year old. Very disappointing.

Every experience with Edmund's Jewelers is exceptional. They have worked on my most precious…read morepieces of jewelry since I moved to the Pittsburgh area about 2 years ago. They have done an amazing job replacing stones, resetting family heirlooms, resizing pieces, and restoring everything I've brought them to their original beauty. The work they do is exceptional and their prices are so reasonable. I just picked up my fiancé's wedding ring from them and look forward to having them as our jeweler for years to come.

Another great experience with Edmund's Jewelers. From the moment you walk through the door, they…read moremake you feel like family. They have am amazing selection of beautiful pieces at great prices. They have been and will continue to be my family's go to jewlers