I originally called around looking for basically anyone to just pull my tooth, it hurt really bad and I just wanted it gone. They got me in that day. It was a little later in the day and they discovered I had an infection, so they couldn't do anything more than numb it and prescribe antibiotics. Awesome, and I was thankful for that. We worked out a time and price for services. I decided to use their finance company and was approved for well over the amount needed at 0% APR for 24 months.
Fast forward to the next date of service. Appointment at 9 am. Only person with keys to building, arrives at 9:30 with 6-7 patients waiting. Apparently the office manager wasn't there and no one seemed to know what to do. I informed them I was paying with their finance company (like the app said to do), and they got me back to a chair around 9:45-10. We talked about the "treatment plan" and they sent me a link for X amount of dollars. While the amount matched what was agreed on, the APR and time frame didn't! I refused, and after about 30 minutes, they sent me another link. Again the rate and time frame didn't match what I was approved for, so again I refused. Another 30 minutes go by. Finally at 11:30-ish, they bring a paper copy with no rates or terms, just a dollar amount of less than half of the original amount discussed, so I signed and they went to work.
Fast forward again to today when the office manager called--first call, she was confused about the entire situation--how to use the app, the amount I needed to pay, the paper I had signed in the office for the final amount agreed on. The second call was even worse! She threatened collections even though it has only been about 2 weeks since the appointment and I haven't received a single form of communication asking for payment AT ALL. This isn't good customer service and it isn't good business. I've been in management for over 20 years. If your staff can't handle you NOT being there, that's not their fault--it's poor leadership. read more