I've been to this location multiple times for multiple different reasons, from minor to potentially…read moremore serious. All interactions have been handled with the greatest care from the front desk to the treating physicians and PAs. Scheduling is a breeze and the representatives are always so pleasant and understanding. Micah is a personal favorite of mine. She has surgically removed "things" and sent them off to pathology. Results come in very quickly. Her bedside manner is way above and beyond any expectations. Micah has the ability to make the patient feel like they're truly cared about. I can't say enough good things about her and her supporting team. I have not had any elective procedures at the clinic, but everyone in the waiting room always seems to be very happy. I highly recommend for all of your derma and other needs.

Dr. Thrash! I've been going here for 10 years and have never been treated so disrespectfully by a…read moredoctor. I simply asked a question about a medication I'm currently taking, and the conversation somehow turned into, "Since you know best, just give her what she wants," while I was answering her questions. The response felt extremely dismissive, aggressive, and completely unprofessional. I was genuinely shocked by the attitude and lack of respect, especially as a long-time patient. After 10 years of coming here, this experience was enough to make me never want to return.

I've been working with the lovely folks at ALS for nearly a year now and have been seeing good…read moreresults for laser hair removal. This location is in sunset valley in a shared working space, but the room itself is very private and comfortable. I last saw Britney and she was able to squeeze me in even after a scheduling error on my part. Quick, efficient, and always helpful. The results do truly vary - I've been doing laser hair removal for about 2 years now (at a place before this and now for almost a year at this location). It is not a magic solution after X number of sessions to be totally hairless, it does require continued follow up. However, the results at ALS were apparent right away compared to the last place I was going, so they do have good equipment and technicians! Would recommend considering for your lasering needs.

They fired me in the middle of my sessions just because. I asked if I was going to be seen by mean…read morelady again ? They lost 2 great employees Sarah and Andrea . They never told me I couldn't bring me 5 year old girl after 7 months someone told I pay a baby sitter 100 dollars to watch her . They change appts on me when I made and paid someone to watch her till this day I never even told them that each time. Someone quits the change my appt it costs me but that wasn't. The problem. Their customer service is a lie the truth comes out when things actually how you treat your customers? They said Sarah is no longer with us I said I " m I going to be seeing that mean lady again. They next thing I knew got this long email we terminating your relationship with us. I was like in the middle of my treatments ? I called them no answer nothing . I had questions about my refund which is not the point it's the ethics about what you say and what your business does. It seems like the owner has made enough money and when she is in a bad mood she just takes it out on the clients . Lost an employee lets fire the client because the client has no rights to ask if I am going to be seen by a dirty person who rushed me didn't get the areas covered that I paid for wasn't trained because I knew which areas are covered. It's like you go to eye surgery they take the wrong eye ball out? It's. It's a joke. They are nice and fake but when real situations hit they don't know how to handle it so the easiest thing is fire you and no businesses ethics I am sure they will change the name of the business soon because it's going down hill. They can't keep good employees if you don't treat your employees right just like Walmart you are replaceable well we are not at walmart . This is our face body and we have rights as patients but not here they own they can do what ever they wasn't to . So I would never recommend it. Because I don't like changing jumping bed to bed and my face and body means a lot to me and for them to just act based on emotions and them having a bad day is sickening. I am actually glad now that they fired me because I found a better place.. Just firing over nothing ruins your entire investment because your treatments are stopped without notice and to find an other place all that it's just a bad experience. I had written one before and the owner asked me to take it down but look what happened so it wasn't their first time of blunder. Don't go there they are unpredictable

This is an older review I forgot to hit POST: a newer & even better review coming up. Dr Currasco…read moreis a wonderful person, a compassionate doctor and always pushing state of the art technology as well as in diagnostics. I informed him of a DNA sequencing diagnostic clinic in Lubbock, Texas . I spoke to the doctors' medical director out there & they explained that they have researched resistant bacteria with bacteriophages one of two clinics in the world . They opened a DNA sequencing clinic to better identify pathogens. I have been fighting an infection in my nose for over two years since my last cosmetic procedure. I was referred to Dr Currasco by my cosmetic surgeon and Dr Currasco has been amazing in that he also embraces holistic approaches to healing. He even contacted this clinic for diagnostic kits. I did have an unpleasant interaction with one of his staff, who was having an off day (perhaps I was also?) it took me over a week to get medicine Dr Currasco had prescribed because she wasn't following up with the pharmacist phone calls.. meanwhile I trust Dr Currasco and I feel at the appropriate time he'll refer me to an infectious disease specialist, if required. You will never go wrong with Dr Currasco & his lovely staff.

Couldn't find my referral. That parts fine, it happens. Receptionist left me waiting unattended in…read morethe waiting room for 20 minutes with no intention to follow up. When I asked what the status was she acted like I hadn't even been there. Completely smug about it. No apology or acknowledgement, acted like it was my fault and I was just chilling in their waiting room for fun. Won't be back. Good luck to them.

In the last two weeks, I've had a MOHS surgery for basilar cancer removal and red light therapy for…read morepre cancer on my head. I was seen at the Westlake Hills location as well as the Lakeway location prior as the Doctor at the Lakeway location detected the issues. In both locations, the doctors were excellent as well as all the staff, including the front office staff. I highly recommend Westlake Dermatology. Everyone in both offices were extremely nice, the offices are very nice, clean, etc. and I can't say enough about how well I was treated at both locations. Five stars for sure.

THIS PLACE IS THE WORST!!!! They let my child's stepmother bring her in as a new patient without…read moreANY parent consent!! They did not ask stepmom what her relationship to the child was at check in OR when they took my insurance card with my name on it. Most doctors offices know that they can face major legal and professional liability for treating a minor without valid parental or guardian consent. When I got access to the portal after the fact, there was no familiy history filled in and whatever medical history and current medications were listed were either incomplete or incorrect! They even RXed medication given this lack of complete medical history knowledge! My daughter's patient portal only had stepmom's name, cell, and address?!?!!?!? Not even my daughter's dad's name listed! WOW! On top of all this, just to put a cherry on the top... they of course recommended my daugther's regiment be inclusive to all of their med spa product line!!! Simply said, a 12 year old who has normal hormonal acne (not even that bad?!?!), does NOT need to be using the same cleanser, with tons of active ingredients, that her mother does as a 52 year old!!! PERIOD!!! Shame on WLD!! If a practice is this hap hazard on such basic HIPPA and patient care guidlines with regard to seeing minors wihtout parent consent, are you really going to get your cosmetic surgery done here?!?!?

I had an amazing experience with Dr. Sousa and Sharese. My visit today was for an annual skin check…read moreand addressing acne concerns. They were so kind and made me feel comfortable. My care was super thorough and covered all the bases. At some doctors in the past I have felt rushed & easily dismissed but this was not the case at all here. They really took their time with me and went above & beyond to address all of my concerns. Everything at this office runs smooth and efficiently and I didn't feel like I was pressured to buy anything, which I appreciated. If anything, I was given tips on how to save money on products and prescriptions I was interested in.

As an established patient, it is very difficult to get a medical appointment with Dr. Gordon. I…read moredon't do cosmetic appointments, so maybe the wait time is shorter for those, but for medical, it is like a year wait. When did this become such an issue? When did patients needing medical care become unimportant; why are we dehumanizing needs of patients? Somehow going to the doctor has become a profit driven 15-minute visit scheduling problem. It's a moral one. It reflects a system that values documentation over dialogue, billing over bonding, and efficiency over empathy. It's the quiet erosion of what medicine used to be: a conversation between people who trusted each other. If we want to restore that trust, we have to reclaim time, not from patients but for them. We have to re-humanize care by giving space to the parts that don't fit in a drop-down menu. Sense of impatience, the hurry, and the sense that the doctor is listening but not hearing. Being told "We'll have to schedule another visit." "I'll only bring up one issue today." Nobody cares anymore about the patient. Did you go to medical school to help people or to help the broken system? Because when we finally stop pretending that 15 minutes is enough, we might rediscover what those minutes were supposed to mean.

I normally go to Westlake Dermatology in Bastrop, which I love, but recently had to go to the…read morelocation in Onion Creek to have Moh's surgery. They have a very nice office, all of the staff are very friendly, and I never had a long wait time. I had the surgery done one week and came back the following week to have the stitches removed and it all went very smoothly. I liked my doctor and I especially liked my nurse Alexis. I would not hesitate to go back. Nice office, snacks, and plenty of parking.

Dr. Lauren Macha was super helpful and overall great. I went in for my acne which I've struggled…read morefor years, she made me feel very comfortable and gave me options on treatments that could help me, we decided to try out accutane and I just finished after 6 months and my skin feels and looks great. Would definitely recommend her after all her help and reassurance through my journey as well as her assistants . Thank you so much!!

I wanted to share my experience because this treatment gave me back something I thought I had lost…read moreduring cancer treatment: the feeling of recognizing myself. What Josh and the team at L-Aesthetics did for me goes far beyond improving my appearance they made me feel comfortable in my own skin again. Josh listened, was knowledgeable and settled my fears. Thank you, Josh, for making me feel beautiful and more importantly, for giving me back a confidence I didn't realize I had lost but desperately needed. (Fillers and Letybo)

I've been all over Austin to multiple med spas and I feel fortunate to have found one that has…read morealways been top notch! Today, I was truly blessed to been seen by Dr. Ledbetter. What a great experience! He is kind, caring, an excellent listener and explains everything in detail. I really appreciate his whole person approach. There were things I was doing everyday not realizing they were making me age faster. His tips and advice came from a place of arming his clients with the best information out there that had nothing to do with pushing products or procedures. I can't say enough wonderful things about this business. I've always had a great experience and fantastic natural looking results. Everyone that works here is the cream of the crop but, if you get a chance, book an appointment with Dr. Ledbetter.

Was in desperate need for a hydrafacial with this hot as literal bell Texas summer. I'd previously…read moreonly gotten them at local spas until a friend told me about Skin Envy. Firstly, it's as beautiful and relaxing as any typical spa, and it was cheaper to boot. It was the best hydra facial I've ever had. I came out feeling relaxed and my skin was hydrated and glowing. I'll never go anywhere else for this awesome service!

I keep calling to make an appointment and I keep getting an AI bot and I'm not getting any…read morecallbacks for my appointment. How does anyone schedule an appointment here? I've been a customer for three years now, and I've never had an issue making an appointment.