Front desk staff are great, hands down these folk rock. The place is clean and furnishings are…read morecontemporary. Location isn't the best but it's close to UTD and within a short distance to shopping, food as well as grocery. It's a convention hotel that is also adjacent to an event center, there's always something going so get your ass down to the bar early and make a reservation for the restaurant. I'll stay again due to as stated earlier its proximity to the university

They didn't clean our two rooms after calling the front desk and asking. The hot tub never worked…read morethe three days we were there. The Starbucks had tons of fruit flies in the pastry shelf. We had fruit flies fly out of our pastry bag when we opened it to eat. The tub had rust under and around the drain. They do not offer room service as the food delivery option was never available and it's very confusing on where to order food in the restaurant to take back to the room. We had to ask a waitress serving tables to place an order to go.

Stayed for one night and it was a great experience. The hotel staff were super friendly and…read moreaccommodating. My room was very clean and ready upon my arrival. The bed was very comfortable, shower worked very well, and was given plenty of towels...overall a very good experience.

We arrived on a Wednesday at 1 pm, we decided to try our luck for an early check in. Unfortunately,…read morethe front desk agent informed us that our room was not ready yet. She was really nice, so big deal since check in is actually at 3. We decided to grab lunch nearby and drive around to a few stores to get drinks and other things we'd need for our stay until Sunday. When we got back, it was 3 pm, we were checked in and on our way to the room. We stayed in room 406, we took the elevator to get our luggage up, but the elevator is all the way around the back corner of the first floor. It's kind of strange. For the rest of our stay, we just used the stairwell as it leads right down to the front desk/breakfast area, and the side and back doors. There's lots of parking and a McDonalds, Burger King, and gas station right in the same lot. Also, you're conveniently located near the freeway and lots of restaurant options! When we got to our room, it was clean and spacious. You have sheer and blackout curtains in both the living room and the bedroom. I loved that they had a ceiling fan. My husband likes to keep things warmer and one night I was so hot, that the fan saved me from feeling like I woke up in Hell. The room also has a full-sized fridge, mini stovetop, and dishwasher. Equipped with dishes, pots, pans, utensils , teas/coffee, & Keurig! The snack lady Marisol arrived shortly after we got into our room, and gave us snacks and drinks. This was a great touch! She came back over the next few days to restock us on whatever we needed (Snickers, Hersheys, granola bars, fruit snacks, nut and berry mix, chips, water, sodas, orange juice). You won't need to go grab little snacks at all! We loved this and were super appreciative for the convenience. The housekeeper checked in on us and provided towels and trash removal as requested. They have two little bins near the desk for trash and recyclable items, I liked that they offered this, as I'm a big recycler at home. There's a sweet man who was cleaning the general restrooms downstairs and he did an excellent job, they were always clean and smelled great! They even have feminine products in the event you need them. Loved the cloth hand towels as opposed to paper towels. We checked out the Wednesday night wine social. There were a few people down there, mostly families. They had a few bottles of affordable wine and snacks. It was a cute touch. The next morning I went to check out the breakfast (my husband stayed behind because most hotel breakfasts aren't very impressive.) I text him, "The bacon is crispy the way you like it and the eggs are fluffy!" He ended up going to breakfast every morning after that! There's a waffle maker, oatmeal, cereal (even almond milk!) On some days there's biscuits and gravy, some days tater tots. Bananas and apples, coffees, orange, cranberry, and apple juice. Pastries, fruit... really great options. The ladies cooking were really friendly, too. In fact, I can't say I encountered a single employee who was not friendly and that is a huge determining factor on how well your stay goes. Our stay was in December, so we didn't have a chance to check out the pool, but we did check-out a basketball and shot a few hoops. Didn't check out the fitness room either, but it's there! There's also a conference room and computer room with a table, saw a family down there one morning, so it's definitely being utilized. They even have a little shop next to the Front Desk with more drink options, snacks, and essentials. My husband needed some DayQuil and cough drops, so it was convenient to have in the hotel. I gave it 4-stars because the furniture is a bit outdated and our sofa was stained. I really wish hotels would opt for wipeable furniture. Cloth headboards and sofas give me the heebeegeebees because you never know what has been secreted, deposited, and soaked up in fabric. Though the hotel itself is generally quiet, I'm unsure if it's soundproofed very well. We would often hear conversations and kids (maybe they were just loud talkers?) But it was never so bad that it disrupted us. Overall, we truly enjoyed staying here. The convenience of the location, the amenities, the friendly staff outweighs the minor dated furniture. We'll definitely be back!

We stayed here during a trip to Dallas. The hotel staff were communicative prior to our arrival, as…read morewe were inquiring about an early check-in. And yes they delivered! We arrived on a Friday morning around 10:30am and upon entering the hotel it was filled with the scent of cleanliness. The "I'd stay here again" meter went up immediately! We were provided information about the amenities included at the hotel and off we went. The hotel room itself was so clean! If you've read my reviews about hotels then you know they are not my favorite. It could be the best hotel on the planet and I'm still coming in with my own cleaning tools regardless. Anywho, Home2 Suites by Hilton Plano Richardson made my standard cleaning process much easier. Room was spacious with more than enough room for two guests. There was a full fridge as well. I can see this being a perfect stay for a business trip or a lengthy vacation. My only grievance was them not having a safe. Something to consider for your personal items that you want to keep safe. Outside of that, I highly recommend Home2 Suites! This was an amazing stay!

Great service at front desk . Fun outdoor pool that we had to ourselves. Great selection for…read morethe free breakfast. Was highly satisfied

Great hotel! Clean, friendly staff, and nice amenities. I was only there for a short night, but…read morehighly recommend.

What an Amazing and awesome customer service, cleaning crew needs to be mentioned for their…read moreexceptional work. I've traveled a lot and this might be the most cleanest hotel I've stayed at. Free breakfast and dinner.....WHAT......Never Ever, have I seen this before...... Huge rooms, kiddos can have free popcorn in the lobby, unfortunately we're staying for one night but to get an exceptional review from me, is pretty hard. They also accommodated us by allowing our truck and trailer to be parked within the property and taking up a bunch of parking spots....sorry folks!

I came here for one night needing to get away from my home situation. I was in a terrible mood…read morebecause of what I had going on. The front desk lady checking me in was still nice & professional. I was still in a terrible mood the next morning waking up & I was crying. Again, the lady checking me out in the morning was still nice & professional of me being in a terrible mood. THANK YOU!! This is what being professional is supposed to be about. Being understanding of people's feelings & their coming to a hotel to get away. The room was so spacious just for my little self & gorgeous. I loved being up high on the 9th floor so I could look out to the highway watching the traffic being alone in my thoughts. My only complaint taking 1 star off: there was a white powder on top of the comforter & it got all over my clothes when I laid on the bed. Idk what it was but that was weird & concerning.

Not the Double Tree standard I'm used to. No microwaves, hot rooms, bunch of old worn out plugs…read morethat don't work, a broken couch, broken bedside lamps. The staff was friendly, but overall very disappointed in this place.

Very well run, very convenient and well maintained Hampton Inn. We stay here when we are meeting…read morewith Toyota and it is very close to the offices, and not far from the airport. There are plenty of great meal options nearby, including Velvet Taco and Hard Eight BBQ that you could walk to if you needed. My room was spotless and the free breakfast was very good. I think this hotel is relatively new and it's in very good condition. Will continue to stay here in the future for sure.

Nice suites had everything I needed: a refrigerator, a microwave, and a nice TV. It felt like i was…read morehome. Prices are very reasonable and quiet, and a decent brunch was included. Bed is very comfortable and enjoys my one night stay.

I was hesitant to stay at this hotel due to certain reviews, but my stay was ok. It could have been…read morebetter but wasn't anything I hadn't experienced before. First room had a possible bedding issue so we switched rooms. The second one had a chair that was a little loose, but didn't need to use it. The room itself is spacious with 2 beds, sofa, desk, bench and small kitchen. The coffee machine is available 24 hours but went a little crazy when I arrived. It was fine in the morning. The breakfast was ok. It was skimpier than what I experienced at the Element - Harrison, NJ. The hot breakfast station offered an omelette with 2 veggies and 2 proteins. The turkey bacon looked like a fruit roll up so I took a bite and tossed it. The yogurt bar was really good. My bread was better here since I toasted it. They also offered hardboiled eggs, fresh fruit, oatmeal packets, cereal and muffins too. The hotel had a decent amount of guests, but breakfast just felt skimpy in comparison to the other location I visited. They have a gym, pool, nice lobby and free parking. This hotel was centrally located, ok priced and ok customer service (nice front desk girl at check-in, but didn't really interact with the checkout guy). I would consider staying here again.

I have stayed at the Element Dallas Richardson close to a dozen times…read more The common areas and the rooms have always been clean. There is a fresh smell in the rooms as well. The staff have always been friendly and welcoming. I once had a very minor issue and the AGM was very helpful in helping me. Free parking and breakfast included. Can't ask for more. Looking forward to many more stays here!

I recently stayed at Aloft Hotels for a work conference. Overall, it was an okay stay, but I would…read morenot want to return. The room itself was clean, but the overall feel of the property seemed a bit worn. The carpet and lobby areas looked dingy, and the decor felt somewhat cheap. While nothing was outright dirty, the atmosphere didn't feel as fresh as I would have wanted or expected. On the positive side, the bed and pillows were comfortable enough, and I slept reasonably well. The location was good in that there were plenty of restaurants within easy walking distance, including sushi, BBQ, seafood, and Mexican options. That aspect made it very convenient during a busy conference schedule. One downside: several of my colleagues experienced no hot water throughout our stay. I personally only had warm water, but it sounds like it was a broader issue. Overall, it was a decent stay for work due to the location, but the property could use some updating and better maintenance to improve the overall experience.

I stayed at Aloft Richardson for a work trip. It was my first time at this Aloft location…read more Admittedly Aloft isn't my favorite of the Marriott chains, but I felt like it was on par with other Alofts I've stayed around the United States. I checked into the hotel around 6pm on a Sunday. The reception area was not busy at all, so I quickly got checked in by the friendly front desk staff member. Appreciate when my room preferences listed on my Marriott Bonvoy profile are honored. Bonus points for getting a considerably big room especially when I was staying 4 nights. I also had a nice view of the CityLine plaza below, which offered a decent selection of eateries. In general I had no issues with the room. The bed and pillows were comfy, so I had restful sleep each night. I was surprised by how many channels the TV had, including premium networks, so I didn't miss out on any shows. HOT WATER IS A PROBLEM! My shower was incredibly finicky. I would have to turn the handle all the way to hot, which didn't feel very hot. Then when I hopped into the shower the water would be scalding. I would have to turn the handle the slightest to cold to maintain lukewarm. On one day, the water wouldn't heat up at all and I had to take cold showers. On another day, the warm water turned to cold in the middle of the shower. I found that this was not only a problem for me, but also for my coworkers. The fitness room was tiny and had limited equipment. There were a couple of cross trainers, treadmills, and stationary bikes; one weight rack; one multi-functional power rack, and a couple of medicine balls. They had padded pilates mats, which was good for floor work if you could find the space. I used the gym around 6:15am and was the first person there. All the equipment quickly filled up.

My husband and I returned to the Hilton Richardson Dallas while in the area. They are still working…read moreon the road so it was a little confusing pulling into the Hotel parking lot. We eventually parked, walked in, and checked in. The person working the front desk was friendly. We were upgraded to a suite during our stay. We didn't realize that until we opened the door to our room. The room had a living area, a bedroom area, a separate toilet, a separate shower, and two bathroom sinks. It was a nice upgrade with plenty of room to walk around and relax in. Overall it was a pleasant stay with good service.

I've stayed here about a half dozen times and have generally had a positive experience. This time,…read moremy Hilton Honors status got me upgraded to a beautiful corner room with a nice view of the city. I have long days at work and more to do after hours so I send a lot of time in the hotel and using their amenities. Here is my take on the good and bad. Good: While I have heard others complain of room quality, I have never had an issue . My only complaint about the rooms is the lack of a true refrigerator. The small coolers just don't add anything to the room since the best they can produce is lukewarm. Good incentive to visit the restaurant, bar or service counter, but a cold fridge should be a no-brainer. Which leads me to the restaurant and bar. The menu is small but the quality is very good. The staff is outstanding. I'm a bar guy, and I love this one. Chris, Selena, Sachi and Mani were amazing! They're so friendly and accommodating, and are just the best team members. They should be the standard for the staff. Which leads me to... the Bad. Shen I got to the hotel around 5:15 on Monday afternoon, I still had not received my digital key. I waited in a long line at the front desk to see what was going on. When it was my turn, I asked the attendant/host if my room was ready. I was told no, because I picked a room that wasn't clean. I'm sorry! I don't remember an option to pick an unclean room. While I was asking her when it might be ready, the phone rang and she answered it, dismissing me without a response. Off to the bar to have the staff there lift my spirits. My room wasn't ready until 6:00pm. Unacceptable. Also, 2 of the 3 elevators were not working for the week I was there, and one night when I was heading downstairs it wasn't working either. Luckily it was working after I walked down 17 floors. All in all, it was a good stay. However, it's an example of how small, cumulative hospitality failures can prevent a stay from being great.

First up: this hotel is now an Extended Stay, not a Homestead Suites. I will edit the details after…read morecompleting this review. Found this hotel using Hotwire by selecting the price and viewing the property name afterward. For just under $50/night, we secured a room here for a mid-week trip to Dallas. This place is somewhat hard to find if you don't know where it is: the sign is small, and it's nestled behind a few buildings. Just turn in when you see a Wendy's, and you can get there fairly easily. Your GPS might get a little confused though. The unremarkable exterior did not prepare us for what we found when we opened the doors here: double french doors open to a high-end-looking lobby, complete with library, several sitting areas, and a fireplace. Front desk is attentive and quick, friendly and courteous. We were immediately helped and on our way to our room within minutes. The room was clean and bigger than expected, with a full size refrigerator, two-burner stove complete with dishes, and a flat screen TV and super comfortable bed. We were nearly late to check out, we slept so well; which rarely happens for us in a hotel! The property itself is very well kept- there's an interior court yard with a gazebo and a pool. Wish we'd brought our swimming suits, because it would have been fun to relax there. Courtyard itself is full of green trees, grass, and flowers, and is well-maintained. Property also has a small fitness room, with towels provided, featuring a weight bench, treadmill, stepping machine, and a bike. As i said, we booked for about $50/night through Hotwire and were really impressed with the quality of this hotel and the customer service. Would go out of our way to stay here again in the future. Highly recommend, especially at that price.

We stayed here for three days. For the price point, this location was ok. Decent sized…read morerefrigerator, two burner cook top, coffee maker and microwave. Dishes, mugs, place settings for four. two Postage size stamp soap for the bath and sink. Air conditioning unit worked well. No ice makers. They had two trays of ice in the freezer. Don't know how long they were in there. Some funky policies. You have to book on the Internet. Did not have Monday through Friday continental breakfast. Small, decent work out room. Outdoor pool that looked nice. Since this is extended stay they change sheets once a week. You can take your towels to the front desk for an exchange. For 64 bucks a night, it works. A bit outdated but it was clean and serviceable. I think this would be good if you had your extended family visiting and they needed a place to stay. We brought our own towels, what they had was ok, just a little thin. Free wi fi, althought you could get an enhanced package and it would have run faster. We would stay here again. It fit the bill for clean, quiet place.