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    SpringHill Suites by Marriott Naples

    3.3 (37 reviews)
    Open Open 24 hours

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    Main waterline broke

    Water was off due to main waterline break. Room was dirty. Poor amenities and unfriendly staff all around. Would not recommend for business or personal travel

    I get to sit in the hall waiting for housekeeping
    Julie C.

    My first impression of seeing the property, it's going to be a nice hotel. I arrived and it looked nice on the outside. I go in an the front desk staff was just horrible. No one smiled. They spoke and acted like zombies. They were not helpful or friendly in any way. They were rude. The room was ok except they left feather pillows on my bed when I informed them that I had severe allergies. They sent housekeeping up and she would not look or speak to me. She made grunting noises, which was weird. My remote had no batteries. They did send a maintenance guy up and he was the sweetest and only nice person on property. I called reservations and they made me another reservation since the lady up front was not help (I did not know they area and did not want to have to move locations) and they told me it would be honored but when I went to the front desk, the manager was as cold as before and the person the day before and she cancelled my reservation. To make things worse, they took my rewards off the room so I got no points. I have no idea what was wrong with those people but I am glad I had to leave. I booked at a nice hotel down the street. I was much happier. . It is getting three stars because it's clean and nice. The pictures are mainly pros but there are some cons.... big important ones... I will never be back.

    Kitchenette had a microwave, coffee machine, mini fridge, storage and a two person plate/utensil set sealed in plastic.
    Heather S.

    I travel frequently and have stayed at many Springhill Suites locations and I have to say, so far, this is a great one for business travel. It is the small things that truly make it for me. The light with the dimmer over the bed, two side lamps with outlets for easy charging, a solid partial dividing wall, the cabinets for the microwave and fridge, the added ledge on the sink area, and the closest and dresser. Downstairs they have a full buffet for breakfast which included scrambled eggs with southwest potatoes and tortillas (can we say breakfast burrito?? Pastries, yogurts, granola, waffles, juices, coffee, and I'm sure much more. The staff was welcoming and the facility clean. The signage was not illuminated outside so finding the place might have been a tad difficult had it not been for the gps navigation in the car. Upon check in I asked if mobile keys worked at this location and I was assured by two people it did. It did not work on my room (318) and when I went back to the front desk they said they fixed it but gave me a physical key just in case (I left other keys in the room as mobile key should have worked). The mobile key still did not work. The parking lot is on the smaller side and the back door that leads to parking is not near the elevators at all. I will stay here again and hope the mobile keys will be up and running by then.

    Bed Bug

    NEVER AGAIN, BED BUGS!! Two night stay on Father's Day Weekend, Friday, July 14th - Sunday, July 16, 2019. Check-in was fast and the front desk attendant was courteous. Upon arrival the room appeared clean. I had no issues Friday or Saturday. Sunday I woke up to marks on my chest. Which appeared to be bites from an insect. My husband thought it was an allergic reaction to something, but I thought otherwise. We went down to have breakfast which is decent, I've had way better continental breakfast at other hotels. Back in our room which was 208, I felt in my gut that the marks were not from a allergic reaction and proceeded to inspect the sheets and found BED BUGS! We checked out immediately and left all of our beach towels. Refused to take those homes. I spoke with the front desk attendant and she apologized and gave me credit for 1 day. Thank God my two babies had no bites but I will never stay at this location ever again! Beware of the bed bugs!

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    Shout out to the awesome breakfast we had this morning. The waffles were fantastic. There was a topping for everyone. Thank you so much.

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    Well appointed. The facility is getting a bit old but the rooms were large and overall very nice. Free breakfast.

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    Ask the Community - SpringHill Suites by Marriott Naples

    Review Highlights - SpringHill Suites by Marriott Naples

    He was super welcoming and always accommodated us whenever we needed it.

    Mentioned in 2 reviews

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    SpringHill Suites by Marriott Naples - hotels - Updated May 2026

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