The front desk people barely gave eye contact and definitely did not feel like I was greeted with a…read morewarm welcome. The complimentary breakfast is convenient. Standard omelette station, pastries, bagged scrambled eggs, pancakes, cereal, juice, and coffee. 2 complimentary drinks per person during happy hour. 2 bottles of water upon check in. 1 of 4 elevators was non functional. The fire alarm went off twice in one day. Parking is $20/night The location was pretty central to many restaurants and downtown Downey.

I'm giving 3 stars because our check in took over an hour, which was frustrating after a long day…read more The biggest issue, however, was what happened around 5:00 a.m. A man appeared to be trying to force his way into our room through the sliding glass door while I was feeding my baby. Thankfully, the upper security latch prevented him from getting inside. The staff responded and apologized, but we were never offered a different room, even though the main sliding door lock appeared to have been compromised during the incident. After that, we couldn't sleep because we no longer felt safe. I'm sharing our experience so other guests, especially families with children, are aware.

HIGHLY RECOMMEND IT I was skeptical about this place after…read morereading all the bad reviews but Booked a room anyway, I don't regret my stay here. My favorite part was the microwave in the room, the cleaning ladies came every single day to clean (I didn't even get that in Vegas) , and the man at the front desk was a breath of fresh air. I felt completely comfortable. Ohh They also give free breakfast

We paid 429.68 to stay here for weekend. We have had to kill so many roaches i couldn't sleep…read more Will be leaving several hours earlier due to bugs i do have pictures. And think we should be given some of our money back. Very uncomfortable can't use bathroom either without killing bugs. Soon as I open my eyes bugs on floor can't turn off no light. Will email management for refund of some sort

This place actually isn't bad at all. I stayed here in August 2019 while visiting town for a work…read moreevent. The lady at the front desk that checked me in was nice and explained everything to me. The property itself is definitely a motel rather than a hotel. With that being said, it is one of the best properties in 2-3 mile radius. The room was quite good, very modern furnishings, ice cold A/C, comfy bed, and the WiFi wasn't bad. It was a little slow, good enough for browsing the internet, but not good enough if you're wanting to work remotely and join conference calls etc. Overall I had a good stay here, and would recommend this place if you need somewhere to stay in Downey, and on a budget.

I was bit by bed bugs. I've been staying here for the past…read more9 years or so. Unfortunately, this time was different. Room was visibly clean but after a little inspection, I couldn't say it was. I woke up after the second night with bedbug bites on my arm, back, and leg. With my 15 month old in the bed and bit a few times as well, I was pretty upset. I will no longer be staying here moving forward. Cleanliness has not been a priory lately.

This hotel is definitely starting to show its age and could use a refresh in several areas. My room…read moreappeared to have a recently remodeled bathroom, but the furniture and overall condition of the room were clearly showing their age. My room faced the freeway, so if traffic noise bothers you, I would recommend requesting a room on the opposite side of the hotel. That said, the staff is what truly makes this property shine. They deserve 5 stars. Every interaction I had with the staff was friendly, helpful, and genuinely pleasant. They really went above and beyond and made my stay better than it otherwise would have been. If I'm back in the area, I would definitely consider staying here again, primarily because of the outstanding staff.

Overall decent hotel in the Norwalk section of town. Good thing about this hotel is that there is…read moreample parking, and it's tucked behind a movie theater and a few restaurants, so it feels a little secluded. Parking was $15 a day. The staff here is very nice- the've got those great, warm cookies waiting for you whenever you want them, which really goes a long way after a busy day. The room itself was very average. One of my biggest callouts was no matter how many lights I had on, it never felt bright enough, and the TV channel selection was underwhelming. The gym facilities were better than expected with lots of natural light and good equipment, although, they could've used more exercise mats. My status gave me an $18 credit to use at the conscience store. The stock was rather odd with very little consistency. I would usually get some gum, water, cereal, but then they would have no milk. Once I tried the fresh fruit cup. Worst fresh fruit I'd ever had in my life. This area definitely needs work. Despite the inconsistencies, I feel like this hotel does try, and while the building is quite worn, I think it makes up for it with friendly service, better than average gym and parking & delicious cookies on demand.

Convenient location for a birthday/retirement party we were attending. Plenty of free parking,…read morerooms were clean,enjoyed the very nice pool and spa,and the free breakfast is always a nice treat. Not fancy, but perfect for what we needed.

I was ready to give this location five stars based on my recent stay for five days…read more The staff were friendly and helpful. The hotel does not require an outrageous deposit which, unfortunately, has become so common at hotels. The pool and spa are clean and warm, The cleaning however needs more attention, because I discovered a condom wrapper on the floor next to my bed in my room. This should not have been missed by the cleaning crew as it was lying in plain sight adjacent to the bed. So unfortunately I need to leave only three stars not 5

The bed was like a diving board, so firm it hurt, checked the tag and it was one of those kinds…read morethat doesn't need a base/box spring...because it essentially IS one. Very clean, very nice bathroom, but no microwave, table, or fridge, and if you lose something (like your glasses) there is no phone number at all. Room #1 kinda loud, people coming and going a lot all night. My male bestie and i were asked repeatedly if it was just 2 people (like we were going to start a party at 11/midnight when we got there), and then asked if we were related (he's tiny Japanese, I'm a tall full figure Scandinavia), then if we wanted the hourly rate, even though we originally asked for two beds but it was way more $ so we decided to share ($60 for 1 bed, $90 for 2). I like to think I DON'T look like a hooker.

Been here a few times but have never delt with this man child. I was asking him simple questions…read moreand got upset and starter raising yelling throwing a tantrum telling he was going to call the cops for no reason. He shouldn't be working up front should be cleaning the rooms instead

This review is for the hotel only as I don't play the games; I love the ambience of the lobby and…read morethe rooms; probably the nicest modern bathrooms for a similar price range of hotels I've experienced; love the deep purple/ magenta color schemes: the casino does NOT smell like cigarettes, which is a true plus for my preference; smokers go outside; Staff from check in, to valet, to security are very welcoming and helpful; Lots of legit high quality dining inside the casino area including hand rolls/ sushi, Vietnamese street food, noodles & soup and a Chinese restaurant with dumplings! The Bike Cafe is priced very reasonably and offers a huge selection of breakfast to dinner friendly foods; healthy salads, parfaits, fresh hot food and prepackaged snacks; basically anything to keep the customers comfortable while playing; they use a lot of the robots to move food; they come a bit close to the humans. Kind of entertaining. I also appreciate the self serve filtered water station by one set of the bathrooms on the casino floor;

This stay here was for an emergency situation. Good location not far from inglewood. The place…read moreworked out for my situation. This casino is a poker house. So no slots . Few restaurants, unfortunately didn't have time to check the restaurants out. Looks like there are plenty of food options nearby outside the casino. The customer service at the front desk was great. The room has wear and tear. But the room was clean restroom was clean. Nothing bad. I would stay here again.

Not a safe place. I checked in smoothly, no issues, but while looking for the room, a random man in…read morea corner asked what room # we had (we were visibly looking for our room) and once he pointed us in the direction, he pulled out his wallet and gave us a room key FOR THE ROOM WE WERE STAYING IN. He said "hey, come here, that key wont work, this one works" This man did NOT work for the inn. We took the key and proceeded to the room where the door was already opened and being kept open with wet dirty towels. Upon further inspection, the bed has wet dirt spots which were definitely fresh. The room smelled bad, not clean, and had no towels. We grabbed our stuff and turned around, avoiding the earlier man and complained to the lady at the front. We told her about the guy and the state of the room. She was shocked and confirmed he didnt work there and had no idea who he was. We confirmed him on their cameras and she gave us another room on another floor. The new room was clean, SMELLED CLEAN and had towels. Nothing amiss in the new room. We were still pretty freaked out, but it was a long day and we needed to sleep. Safety is definitely a concern here. Hopefully, they called the police since she mentioned doing so. We saw the man wandering around the inn afterwards going to random doors so we we're pretty spooked. Staff was nice, no issues there.

I did the mistake of not looking at the reviews before we booked this place. Let me just say that…read moreit was the worst hotel we have stayed at ever! Both rooms we got were horrible! The walls were dirty, the bed sheets had stains , the curtains had stains , the carpet in one of the rooms had what looked like dry blood stains. I was so ready to be out of there! I would never stay there again or recommend anyone I know to that place.

We got room 321 we only stayed for one night because we felt unsafe with a broken window. If my…read morechildren accidentally touched it they would have fallen 3 floors down! There was no latch on the door so someone could have easily broken inside. And they refused to give me a refund.

Worst motel experience in all my 60+ years. I searched for motels near USC as I had to pick up my…read moreson & wanted a reasonable rate for a quick sleep before we got back on the road to Sac. Google gave me this option and it showed 4 stars. The place is appx 20 minutes from USC student housing, 45 with traffic. The 1st room i walked past the screen was bent & hanging out the window. Then there's the hallway. The carpet was beyond filthy. Deep dark stains which I honestly wondered if they were old blood stains. The room was ok. The bed was on top of a metal box thing that made a loud sound like crashing garbage cans if I moved a certain way or accidentally hit it with my foot. Scared the sh*t outta me the 1st couple times. The room had a weird office type chair that rolled away when I tried to sit down. I almost fell 2x. I couldn't sleep because the noise (music & banging) from outside & inside was unbearable. I was so scared I tried to sleep on top if the bed with peppers spray in hand & a light on. I wanted to leave so bad but was afraid to go outside to my car because the lighting was so poor. 4 am after no sleep I couldn't take it. Armed with my pepper spray I sprinted to my car. The 7 hour trip to Sac was awful, I was so tired, I actually let my son do the last 2 hours. He's a horrible driver & he hates to drive but I was feeling out of body exhaustion. I paid $148 for one of the worst nights of my life. As a 60 yr old lady, alone I felt incredibly vulnerable & creeper out. Yes the vibe is also bad. Google really let me down on this one & I should have done more research. At this point Im just happy to be alive & in Sac. Also the air in Bell Garden smelled like a huge garbage dump. The air is awful. This place should be shut down.

Staying at Home2Suites in Montebello and staff said their sister property Hilton Garden Inn had a…read moregreat bar and grill so we went there and ordered a steak sandwich a classic hamburger we also ordered bbq wings and I had 2 drinks and a great conversation with the bar tender. Great service great atmosphere and would definitely come again.

We booked this hotel because it was only about 16 minutes from Children's Hospital and, based on…read morethe photos, it appeared to be a clean, more upscale place to stay. Unfortunately, our experience was very disappointing. We were in town for medical treatment, so having a comfortable and clean room was especially important. When we arrived, the room felt extremely humid, the refrigerator door had been left open, and there was a strange odor throughout the room. We're not sure if the open refrigerator caused the smell, but it definitely wasn't a pleasant first impression. The next morning, we left early for medical appointments and requested housekeeping. When we returned around 7 p.m., our room still had not been serviced. If you're traveling on a budget, be aware of the additional fees. The website listed parking at $34 per night, but we were charged $50 per night because of an additional hold for potential room service charges. That unexpected cost was frustrating, especially during an already stressful medical trip. We had originally booked the hotel for a week but decided to check out after just one night. Based on our experience, I would not recommend staying here.