I was recommended to use this service by my supervisor to buy plane tickets to South America. I sent an email to one of the agents, and received no response. I had to call the next day to see if my email had gotten through. I was then put in touch with another agent who was really sweet and had great people skills on the phone. However, she was very slow to put our itinerary together, and I had to call the office again whenever I did not receive any information. I then got an email a few hours later with two itinerary options, and both were more expensive than what we found on travel websites. We were also under a time crunch due to needing to apply for a visa on short notice, so we needed to buy the tickets quickly. We ended up buying tickets ourselves through Expedia. I wish I felt more like a priority and didn't need to call repeatedly to keep things rolling. Sorry guys, you seem really nice! read more