I went into the dealership and got decent service by the people on the floor. Then I submitted an application for financing online from their site. I didn't hear anything back from them that day (filed in the morning) and called back the next day. No answer, no answer, no answer and then got through. I was informed that it was necessary to come in to the dealership in person to apply for financing because they don't process online applications. When asked why the online form was there (and it wanted a LOT of information) he said that he didn't know and he doesn't have any control over that. Finally they went ahead and moved forward with he paperwork. Great, getting somewhere right? Nope. The call back that afternoon didn't happen. Called the next day and they needed more information. I am in the military and my home of record is TN where I have a house. I live in MA right now and that is the address I wanted to use. The concept was apparently a difficult one for him to grasp however, but appeared to finally sink in. He said he would call back in 15 minutes. About 30 min later a call back was received. He then proceeded to tell me that in order to register a bike he had to go to the registration office in person and he could not go to TN. TN is where I want to register the vehicle, but apparently he cannot do that.
After filling out the form online and not getting a courtesy call back saying that they don't process online requests and to come in, then not being able to get through or get a call back, and then being told that registration was impossible I gave up. If this is the kind of front end service they provide, what happens when they actually sell a motorcycle and service is needed? Nope, I will not be doing business with them as I have little faith in their ability to follow through with a quality result.
I had every intention of purchasing a Yamaha FJR1300ES in a couple of days. Now I will be going elsewhere. Bad business Springfield Motorsports. read more