So I agree with the reviews on here that Dr. Horsefield is knowledgeable. I don't think that can be…read moreargued. What I don't appreciate is when medical practitioners get offended when you ask questions, or challenge theories when it comes to your own health. It is my body and my life, I think every patient should ask questions and challenge conventional theories. I have a thyroid issue. I am trying to find ways to heal it. I have been seeing Dr. Horsefield for maybe 5 years now, and have noticed passive aggressiveness before... but what I recently experienced is clearly unacceptable. I saw him for my regular annual appointment 3 months ago. My TSH levels were too high, so I got on some thyroid supplements and we retested about 6 weeks later. The results came in and the TSH levels were too low. I have since readjusted my medication and sent him an email politely asking if he could order the bloodwork to retest my levels so I can ensure i am now healthy and found the right balance. His response was callous. I have attached a photo with the passive aggressive response, where he makes it clear that he wont put the test in the system because he doesn't get paid for "answering emails, ordering tests, reviewing tests, communicating test results and maintenance of records" ..... REALLY? Aren't those tasks associated with being a doctor? I would be happy to pay him, for me it isn't about the money at all. In addition, clearly SOMEONE is getting paid when I order these lab tests because I'm charged thousands of dollars for them. All I need though is the bloodwork.... and he doesn't have availability for 2 months!?! I'm extremely disappointed that someone in the healthcare field is so much more concerned about their wallet than their patients health. Also if he wanted to charge me a processing fee that is fine, but his solution is clearly not in my best interest to wait 2 months and potentially do irreversible damage to my body.

I had an appointment for annual physical examination with Dr. Horsfield. I waited in the…read moreexamination room almost an hour. No one came in to check on me. I was frustrated and left. His assistant had the audacity to ask me if I wanted to rescheduled.

I truly enjoy the high quality care that I receive at this location. I have been seeing my amazing…read more PCP, Dr. Gilford, every since I moved to Houston. She provides great compassion and understanding as you would want in a doctor. She's so great, that sometimes it's hard to get on her schedule if you don't book in advance. But even when I am being seen by other physicians or nurses, I'm always getting great care and compassion from them. Their lab techs have been the same 2 amazing women that has been their since I started visiting. I truly appreciate their care and compassion as getting labs done are my least favorites. But seeing them always put a smile on my face and make me feel at ease. Another thing that I really appreciate, is their app. Anytime I have questions, want to see my test results, need to set an appointment, or need referrals, I can do so in their app. It's very user friendly and they will get back to me within 24-48 business hours. My health is good because I have a great healthy village with Dr. Gilford and team at Village Medical.

I am someone who is not a huge fan of doctors, and I have had a hard time finding one that I like,…read morewho will treat their patients with respect. Dr Moore, by far, exceeded my expectations. She listened to everything I had concerns about, and then formulated a game plan to move forward. I plan to come back to Dr. Moores office. And I would highly recommend her and her staff. They were super nice!

I really like the convenience of this location. There is plenty of surface lot parking. The clinic…read moreis fairly new, they opened in Feb/Mar of this year. Booking is easy and staff is friendly. The only downside i'd say is that the parking lot has no shade. So when exiting the clinic, my car is very hot. I know this is out of the control of the clinic and more so the area but thought i'd make note of that.

I pay over $500/month in insurance. For both my appointment and my 2-year-old son's appointment in…read moreNovember, I provided the insurance information at least a week prior to our appointments. Mine was a simple physical that needed to be done prior to nursing school. My son was to be referred to speech therapy. Now, 2 months (January 12) after the appointments, I have received over $2,000 in bills from Kelsey, saying that insurance covered absolutely nothing. Not even the flu shot. The fact that insurance was provided prior to appointments, and it took 2 months to say that absolutely nothing was covered, is a scam, and Kelsey is working with the insurance companies to scam innocent women and children. Just trying to get the SIMPLE care they need. I'm so beyond disgusted I trusted my son's care and my care with Kelsey. It is a scam, it is a con, a 3-year-old now not going to get the services he needs, and a single mom in school is now out $3500 when I could have just never bought insurance and gone to a clinic for $300 for the physical. Absolutely disgusted with Kelsey and the insurance system they support. This has resulted in me discontinuing trying to get my son the speech therapy he desperately needs, and shows that Kelsey is all about hurting and harming children, rather than providing actual health care. I am so absolutely disgusted.

I have been going to Dr. Kelly O'Brien for about 4 years…read more She is an amazing doctor and I highly recommend her. She begins the visit by listening and answering questions. She never hurries me or makes me feel like she doesn't want to see me. I like the fact that all tests are run in the building, so there is no running all over town for blood work, X Rays and such. Dr. O'Brien is also very positive. She accentuates the good things that I have done to improve my health. This makes me want to try even harder. She is very thorough and very knowledgeable. I am so glad that a friend recommended her to me. She no longer takes new medicare patients. Another huge plus for me is that she is always on time. I have never had to wait more than 5 minutes after my appointment time. The only negative aspect is that you have to pay for parking. This makes me feel like the Group is money hunger. Medical bills are high enough, without having to pay to park.

As they say, it takes one to know one. Since starting medical school in 1981, I have encountered…read morethe spectrum of physicians. Dr. Kelly O'Brien is the quintessential physician's physician.

I've driven by here many times but never noticed the Memorial Hermann Primary care sign until a few…read moremonths ago. I decided to Google the business name & Dr Coco Williard was described as an internist & pediatrician so she can see my child as well as my husband & me. I called & easily made an appointment at my desired time. Dr Williard is very personable & I liked her from the get go. She is easy to talk to, makes you feel comfortable & at ease but most importantly, she takes her time during the appointments & appear to be genuinely passionate about helping/treating her patients. I've seen Dr Williard a handful of times (either for myself or my child) & each visit is pleasant & never rushed. She listens to & addresses all my concerns & that's important to me in a primary care physician because most of the doctors I've seen dismissed my concerns. I would definitely recommend Dr Williard if you're looking for a PCP or pediatrician. There is plenty of parking & the waiting room is spacious & clean. The front desk ladies & medical assistants are also nice. My only complaint would be the lack of toys or children's books in the waiting room to distract or occupy the kids as they wait. I usually bring my own books to keep the little one occupied. The medical assistant or Dr Williard might bring your kid a book or two once you're called back into the examining room though.

Wont return to this practice. NP Ngoc Nguyen was very rude and focused on everything accept for…read morewhat i went there to see her for. I mentioned that I had not heard back from the referral doctor she told me to contact, I called and left messages 3 times, her response was to just keep calling and leaving messages. My thought was that I needed help with this issue for weeks how long do you want me to keep calling an office that does not respond. Also while I was there the NP ordered lab work, there lab is in the same office. The lady drawing the blood pulled the needle out before reading all of her instructions, she realized she needed another tube and had to draw a second time and was unsuccessful. I really left the office feeling NO trust at all. I had to go find another primary care person and will not return to Houston Methodist facilities.

Dr Davar does not reflect the care that the Methodist Hospital System is known for. She did not…read moretake the time to review my medical history which caused an unnecessary lag in time for care but also this erroneous information was noted in my patient records. It has since been corrected.

Dr. Hayley Nguyen is still the best! She's super thorough and caring. I've never had to wait long…read morefor my visit. She has blood draws in office also so no traveling to another location to get that done. She uses a portal after the visit to communicate results and next steps. I especially like that during her visit with you, she really takes the time to listen. It doesn't feel like she's just wanting to get you in and out to move onto the next. Her notes are super thorough as well! I had a gap in coverage due to being laid off and when I came back in, she just picked right back up where we started. I highly recommend still! She's the best!

Dr. Nguyen is an absolute delight. Her bedside manner is unmatched and she goes out of her way to…read moreunderstand what your needs are and to develop an appropriate treatment plan. As a new patient, I was able to get an appointment next day! As someone who works in the healthcare space, this is virtually unheard of. While her receptionist could use a little more training on customer service and not having a flat affect, the overall experience was fantastic. 10 out of 10, would recommend Dr. Hayley Nguyen.

This is my doctors office and I don't care how much they charge a month or a year, I will pay that…read moreprice. I been with one medical since it was a company benefit of mine when I worked at uber back in 2015 in Phoenix and I'm a loyal devoted fan of this practice. There app alone is absolutely worth it. I can get treatment for UTIs and common colds in less than an hour. No need for urgent care or in person doctors visits. The only reason I been at an office is due to paper work an a weird viral pink eye. My doctor is awesome. He takes his own vitals and does everything meaning none of the repeating everything you just told the MA or Nurse (I'm a nurse myself so I get it) just straight to the point. My doctor remembers everything from the last visit and it's easy to message him if needed. They do labs here as well. I never spent no more than like 5 minutes in the waiting room either. Parking? Don't worry about it, they validate. Just show on up. Yes I know Amazon bought them, but Amazon owns the internet. Might as well enjoy your doctor visits

I'm honestly shocked at how poorly this location is run. I signed up for One Medical expecting a…read moremodern, efficient healthcare experience, but the Upper Kirby clinic is a total mess. First, the punctuality is non-existent--I waited nearly 45 minutes past my appointment time with zero communication from the front desk. Once I finally left, the 'care' stopped immediately. Trying to get a response via the app or a simple follow-up on labs is like shouting into a void; they are quick to bill you but impossible to reach when you actually have a question. It's incredibly frustrating to pay a yearly membership fee just to be treated like an inconvenience. The staff is dismissive, the organization is a disaster, and the 'premium' experience is a complete myth. Save your money and your sanity--go literally anywhere else in Houston.

Located along the SW Fwy in the cross hairs between Greenway and West U, I found my visit with Dr…read more Rios to be super pleasant. He was straight forward, extremely thorough and I found his bedside manner to be comforting and transparent. The onboarding part is where I would say the experience was less ideal, mainly because the staff was not having the best day. I was under the impression that my information had been ported over properly through an online platform, but I was asked to take the time to fill out new patient forms anyway. Upon finishing did they realize that a majority of the information they needed was already in the system, so it felt somewhat defeating to have to do it online and on paper. The facility is a lot nicer than it looks from the outside. There is ample parking and the office lobby / waiting area has a pretty comfortable set of chairs. The way the acoustics is setup meant that I could clearly hear the ladies at the desk mention anything, which included patient info and scheduling. I'm not one to eavesdrop, but it almost too audible. Once my appointment had concluded, the ladies at the desk didn't even bother to help me check-out or even say bye. I didn't bother to schedule a follow up but still give Dr. Rios a thumbs up for making my lone experience a very decent one.

Hoping to find a PCP in the area, I chose to visit Dr. Rios for a sick visit. It was a pleasant…read morewaiting period and not many people were in the waiting room. After being checked in by the nurse and giving him my symptoms and history, he asked if I wanted to see the doctor. I was confused because I was there for a doctor's visit. Is it optional to see a doctor? I said yes, I came to see the doctor. I should have asked if that was an extra fee because I was billed extra. Dr. Rios was nice enough, but it appears that his office bills for extra things just to squeeze more money out of the insurance companies and his patients. For anyone reading this review: please ask lots of questions if you decide to visit here. If seeing the doctor is an optional step in a doctor's visit, beware!

I wish every health care facility was run like this. On time, competent doctors and staff. Clean…read moreand plenty of low cost parking.

The physician was very attentive and covered everything that I had concerns about the staff were…read morevery professional. The appointment went very smoothly very little, waiting time for the appointment and for the service at the office.