$hite Show is the best description I can give! The most horrible customer service I've experienced. The most common reply is "I don't know". Trying to submit a payment online is beyond ridiculous!!! Good luck trying to pay with a debit card! I guess that's what you get when you have no other choice for service!! read more

Water got shut off. I went last night and paid for it and called at 9 in the morning and my water is still not on and it almost 12 pm.

This company doesn't know a thing about customer service or humanity. I have had this account for over a year and always make payments on time. Recently I had my bank account compromised and had to get a new account. If you've ever gone through that you know how stressful that process is. There was a fee applied and I called to ask if it could be waived as a courtesy, the manager Jessica said that they would not because essentially it was my fault fraud occurred on my account, and I was responsible. Just a terrible experience. read more

God forbid that you have to come here but if your new to the area be prepared for crappy service. I had to turn on water at a duplex I have to clean it up after kicking out tenants. Of course you need water so I called them on the phone to see if they would just bill me since I got great credit but was told no. So I came to this hell ho to get water turned on for about a month. I had to put up a 75 dollar deposit and fill out a chit load of paperwork to even get water turned back on. So after a month I called to see if they are going to give me my deposit back. The lady said yes that I would be giving credit on my account until I used up my deposit I had on hold. The ladies here are about as ignorant as going to the DMV do be prepared. read more

They have the lobby closed. Must call from parking lot if you aren't making a payment. In person payments through drive through only. New customers must fill out online form or wait until they let you in the lobby. The lady that helped me was very nice, but it should not take so many hoops to get things done. read more

The employees in this office do not know the meaning of customer service they were rude from day one. They turned off my water for a non payment and it was my neighbor that did not pay it was pure torture getting them to get someone back out there to correct the issue they wanted me to wait and until the following day. I told them NO! This was their error. Even when I gave my notice to vacate after four years of service and paying my bill the women in the office, I refuse to call them ladies as they are rude, crude and socially unacceptable for people who are suppose to serve their customers....Rachel is a real piece of work and has nasty customer service skills. Nothing bibical about this individual. I refuse to give even one star due to everytime I called I got Ms. Nasty Act. read more

I'm sitting in the lobby listening to the employees talk about me right now. Horrible service bad employees. Worst customer service ever.