This is an amazing clinic and doctor. I have had glasses for over 35 years and have been to many…read moreeye doctors during that time and have never come across a better doctor and clinic before. I have an eye disease that they have been tracking and helping me for 10 years now and every visit has been perfect. Every visit has been highly professional packed with top notch customer service. While their location is a little more difficult to access than other clinics, parking limitations, it's worth the extra time needed to get in. Once in though there is very little waiting time as they make sure to schedule visits to ensure the whole team gives me the best care and service. They make you feel like your very important and know me by name. At one point my eye glasses came back to them not correct from the manufacture and before they gave them to me they sent them back to be fixed. Because it took twice as long to get my new glasses they insisted on purchasing me a second pair of glasses at no charge to me. They also gave me a nice bedside glasses case to safely store multiple glasses. During the pandemic I did have trouble getting in and had to buy my new glasses from another doctor and whole year of suffering through them enforced the fact I should have insisted of going to Mertins. I was inspired to write this post because one review here on Yelp claimed they didn't try and fix the issue they had and they were "rushed" through their appointment. My response to that is this does not track to any previous experience of mine whatsoever and I can only conclude that there is information this reviewer is not disclosing for their own self-interests or just did try and let the office know the problems they had like I did with the "other" clinic who sold me bad glasses. Truth is, they would have also tried to to fix them had I taken the time to go back and asked for help in a respectful manner. If someone like me, an average guy who walked off the street to get an eye exam, can book an appointment and get the care they have given me anyone could. It's not like I'm the "friends and family" or "all-star" customer. In addition, being "rushed" through an exam seems to be a matter of perspective as how much time does it actually take to do an exam? I'm not sure what else they wanted other than sitting around waiting for the doctor. My guess is this customer, had they spent more time, would have complained about how long they took. Also, as I have figured out over the years, taking an eye exam requires the patient to carefully work through the exam and ensure you give your best responses to the doctor. Coming out with the wrong prescription falls in the lap of the customer as they are the one who tells the doctor if what they came up with actually corrected their vision. My advice, when going through an exam, is to slow yourself down and make sure you communicate to the doctor your best responses and ensure that your responses are accurate. After all the doctor can't see what you see. Only you can! Seriously, I believe that some people here on Yelp are actually the worst customers and feel empowered to write a review that draws the most attention to themselves and have unrealistic expectations that exceeds the limitations of the business. I hate to use the term, but Yelp really does draw in the "Karens" of this world as it allows them to voice their entitlement without any care to the hard working people that serve them. If you are trying to decide on a doctor do not give any credence to the post I refer to and give the good doctor a shot. Pro-tip to the reviewer. You are not the King of England and even if you are try treating people with kindness and respect. Being a customer doesn't entitle you to be treated as royalty. The customer can be wrong, remember the Golden rule, and offer grace over mercy like you expect for yourself. In the end you will always "draw more flies with honey". Post note... If there are spelling or grammatical errors on this list it's because I went to bed with my with my glasses on last night and broke them. I now have to use the old glasses the other clinic sold me and I can't see my phone correctly. I fully expect Mertins will have their glasses fixed for me with zero issues!

Mertins Eyecare is fantastic! They're always friendly & professional and they have a huge selection…read moreof the coolest frames. I think they care about my vision more than I do!!! It's a great place in Bentonville in a really fun building too.

Great care and great staff. I didn't get my contacts through them but I should have. Prices sure…read morehave changed...

Great experience! Been coming here for over 5 years, the staff is incredibly friendly and helpful …read more I always leave with a completely positive experience. I've gotten both glasses and contacts through here

While Dr. Murphy was absolutely amazing and provided great care, I'm extremely disappointed with…read morethe front desk and tech staff. I requested that my prescription be transferred from another pharmacy, and it's now been nearly two weeks with no progress. I've called three times, and each time I was assured someone would call me back once it was sent in--yet I've received no follow-up and the prescription still hasn't been transferred. I shouldn't have to chase down my own prescription or beg for basic communication. Additionally, the front desk staff was not friendly or welcoming when I arrived. Unfortunately, due to this frustrating experience, I will not be returning to this eye clinic and cannot recommend it to others.

What a great team! Dr. Coats was very friendly and Cindy was able to find me a pair of frames that…read moreI really like and are just my style. Really glad I chose this location!

Although I had a little disgust with a Hawaiian-looking secretary in the end other secretaries were…read morevery kind and were able to attend to my daughter, the doctor was very kind and detailed when examining my daughter explained every problem and I am fine with the outcome of the appointment

Sarah with the pink glasses has to be the worst customer service rep I have had recently. We of…read morecourse spent over $480.00 on some glasses and wanted the lighter lenses and paid for them. We got the glasses and they were heavier than expected. I stated we were not looking for a refund but not going to settle on glasses that hurt my wife nose. I asked where the lighter frames were and she pointed into the direction where all the glasses were. I asked if it would be too much for her to show us the frames she hesitantly did. She is not a friendly person and I will not be dealing with her in the future the doctors have always seemed nice. Stay Away from Sarah just rude. We did get her prescription and will be going somewhere else to get her some more glasses.

I just had my third yearly eye check and contact fitting with Dr. Dinwiddie. I love this office…read moreand the entire staff! They make you feel welcome from the phone call to make the appointment, until you walk out the door. Super friendly staff and a cute office that is squeaky clean. Dr. Dinwiddie is very professional, knowledgeable and friendly. She never makes you feel rushed and takes care to address any concerns. They are doing a great job to keep the office moving through Covid and will walk you through the extra steps to limit contact with others. They have a great selection of frames, if you are looking for new glasses!!

I have not been to the optometrist here yet, but I did pop in to check out their selection of…read moreglasses. I love their variety of brands here. It can be hard to find stylish and unique glasses around this area, but they deliver here! I definitely will be coming back!

Absolutely the best. SO efficient. Everyone was so kind and knowledgeable. I felt so comfortable…read morethere. I'm so glad I found Tri-State Optical Center after just moving to Rogers from California. I would HIGHLY recommend them for all your eye needs. DR. Thompson is the best.

as told all was covered, diabetic eye exam and glasses Then…read moretold you don't take my insurance I never got glasses and received a bill for $70.00 dollars,minus the $180.00 billed to insurance you said you don't except. Giant scam ripoff

I Absolutely love this place! I've been wearing glasses…read moremost of my life. And as a U.S. Marine I have traveled all over the world and lived in several different countries, as well as different Cities and states here in the U.S. I have been to so many different optometrists offices both on military bases and civilian land. When I first came here, I got a bad vibe, and felt a little different about the customer service I received from one individual employee. I also had to deal with her on my return to pick up my glasses and was not happy with the level of customer service at that point. But as it is everywhere in every business, one employee does not define the overall quality of care you will receive from that business. And upon rearning 6 months later, I received what I believe was the best care. Now, I've been with this optometrist for 5 years, and I can honestly say that they are my favorite. I can't even imagine going anywhere else. And every time I return there is at least one new staff member that outshines the last one in customer care. The services are great. The quality is great. The customer service is great. Great job, centerton family eye care team Five stars all around

We have been patients since they opened. Laura can't seem to…read morefile a claim with our insurance provider correctly. When you try to get it corrected, she responds with rudeness. This happens after every visit. Her incompetence is everyone's fault but hers. If you don't have Delta insurance, go elsewhere.

I had a great experience here- they were quick and efficient! Everyone was so kind and helpful…read more Recommend you to come here if you need anything eye related!

Loved it! They got me in and out quickly Super friendly…read morestaff Affordable They didn't try to sell me things I don't need And they're even going to ship my new glasses to me in another state. The doctor explained everything and worked quickly.