Our motor home blew a power steering pump, pulley, belts, and resevoir on the I-5 heading south just past Williams, CA. I have to say, Joel at Sanders Towing was absolutely top notch and incredible in identifying the immediate need for assistance. We had several tow companies call us from the numerous boondoggles with Progressive agents. After a complete and utter collapse of Progressive Insurance and their "supposed roadside services" having to wait 8 hours on the I-5 from a little after 1 p.m, to almost 11 p.m. when Joel and Sanders towing dropped the motor home off at Mid Valley Auto Care in Williams, CA. After going thru 7 hours of Progressive not knowing what type of motor home we had even though my insurance card states right on it that it was a Holiday Rambler motor home and we even had full coverage on this "good ole Ruthy MH", I had to field 5 calls from 5 different agents totally incompetent in their abilities to help us due to Progressive dropping the ball on us. The only one at Progressive who took the reigns of the matter into her own hands was Shelaya and spoke to another supervisor Jean Paul' they both understood what we went thru. IF this was combat, we would have lost all my soldiers and equipment due to Progressive complete and utter collapse. The hotel cost almost $300 for the weekend, plus meals per diem, Progressive will be refunding us even if I have to resort to legal representation after this. To top this off, I had two diabetic adopted shelter cats on board with us who needed insulin and special care while traveling. I myself am a disabled Army Vet who is diabetic and takes insulin and 6 shots per day to combat my ongoing Diabetes. We had to rip our motor home apart within an hour of the initial call to Progressive and the California Highway Patrol. It was a nightmare. Thanks to the three Troopers Gomez, Morales, and the 1st on the scene Trooper for which I forgot his name held steadfast and kept us protected from traffic passing by us at 70 miles per hour just a few feet away from us. My hats off to the three CHP officers and their immediate responses of safety. I have not ever seen such great support from Joel, Mid Valley Auto Repair gurus, CHP and Motel 6 for making us feel like we were family in the Williams, CA. area. Also thanks to Laurie at SVMHP for understanding what we went thru while traveling thru California. We salute you all for an emergency well covered. Godspeeds and Go KC Chiefs, Chris and Kat Menigoz read more