The Crossings is an amazing place to live. Hands down I love living here. No complaints except that…read moresome people don't pick their dogs crap up in the dog park. You can leave the hood but you can't take the hood out of some people unfortunately. But overall this is a great place to live. Super clean and spacious apartments. 1,2, and 3 bedrooms. Huge dog park, kids playground, legit gym (not just a few treadmills but a solid gym setup), in unit washer and dryers, business center with tables and games for public or private use if you want to rent it for a party, big pool and jacuzzi, food trucks that visit, and great staff that run the property. Everyone in the office is super professional and available to answer questions and address concerns. They are also very good at communicating upcoming events and address concerns in the community. And the office lobby always has snacks and drinks to come grab while they are open. I'm all about quiet! Especially as much as I work and always on the go. I prioritize my sleep. So I love my 3rd floor unit. 3rd floor is always quietest. I got PTSD from my last apartment living on the 1st floor. When it comes to apartment living it really does depend on who your neighbors are, above and below and next door. I have the fortune of living next to people that are quiet and low key. I visited one of my friend's apartment last night in a different building. She has a two bedroom and I was like dang. Super nice. Made me a little envious haha. I have a one bedroom and it's perfect size for me and my dogs (2 Malitpoos) but her two bedroom was legit. Her rent is obviously more expensive than mine but still reasonable for the amount of space and how nice it is. The only drawback here is that there is not a lot of guest parking here. Very limited parking if you have guests over that stay the night. But this is a very fair priced complex with great amenities and services. They do pick up your trash from in front of your porch most nights of the week. And they also have ring cams that come with every unit free of charge! Super great for security and if you get a lot of packages delivered and any end up missing. Can always check the camera. But I haven't heard of any packages ever going missing since I've lived here. The people that live here at The Crossings are cool, chill and mind their business. I've gotten to know a good amount of my neighbors and they are the best people. We get together and have dinners at the pool, roast s'more's in front of the fireplace and talk for hours, chill in the jacuzzi, or hang in the dog park with all our dogs. Great community and place to live!

For the most part, I really like living here, but I just wish that they would be more strict. Per…read morethe lease, there should never be excessive noise and because I live so close to the pool, people are always blasting their music so loudly that I can literally feel my unit vibrating. Issues will also only get resolved, depending on who you speak to at the office. It's also sometimes really difficult to get anyone to answer the phone. Jacuzzi is constantly broken, and they swear that the pool is heated, but it is freezing even in 95° weather. People are always smoking, even though it's supposed to be a non-smoking property. I've seen residents jumping the gate instead of using their pool... Just things like that, but I feel really cheapen the overall experience of living here. The property itself is beautiful and the amenities are great, especially the huge dog park and the complimentary drinks and snacks you can get from the office during business hours. Also, their gym is the nicest gym I've ever seen at any complex. They also do fun little things like free smores kits during the winter. The best part of living here for sure is the modern property and the people that live here!

I have been a resident for on going 8 months and I will tell you, I love it here. I was a bit…read morehesitant at first considering how expensive it may be but I will tell you I don't regret it one bit it is well worth it. From the amazing amenities , to even the dog wash station and dog park we have for our pets, and not to mention our food trucks and cute fun activities the property will do around holidays it makes it exciting to live here. It is also so quiet and peaceful you can hear a pen drop on how quiet it is. But I will say one main reason why I love it here so much is because of the leasing office agents , and maintenance team. Veronica is the supervisor and I will tell you I appreciate her for helping every step of the way with any issue or concern I have ran into in the past she has been there to help. Hailee is also amazing and they both make me feel so comfortable with anything I may need help with. Maintenance is on site 24/7 recently I ran into an issue were I accidently left my garage remote in my car and closed my garage and had no access to my car the next morning, but sure enough maintenance was quick to help me and get me to work on time. I do plan on renewing my lease when the time comes because I don't think I will find the comfort I feel here and the support at another property. Thank you for making my home feel like home.

AVOID THIS PLACE AT ALL COST. CURRENT RESIDENT. I was going to wait to write this email out until…read morethe end of lease but it has gotten so bad, that every single day has been an issue. I wouldnt suggest this "community" to my worst enemy. I am not kidding when I say that we have experienced every worst nightmare that you could in a matter of 6 months. We stay out my parents in laws place half the month to avoid staying here. Multiple incidences have occured here starting with the most recent. (pictures below) I first started noticing the bug issues upon move in however over the course of the last few months, its gotten worse. Now we are finding dead cockroaches outside our doors but today we were welcomed with living ones within our apartment. Probably because the constant trash and baby diapers that are left outside out neighbors doors for days on end. Again look at the pictures below. The baby diapers were a problem from the very beginning as we inform management that our across the hall neighbor did this on a nightly rate. We let management know and this continued on for almost a month, we got luckly and their lease ended so we no longer had to deal with that. Our next issues is the cheap infrustruction these buildings are made out of. CONSTANT banging and stomping from our neighbors who we have written multipple formal complaints to management about. There replies are useless as nothing was done for over a month. Outside building gates that slam shut and squeak because the hinges are tampered with so residence don't have to use there app to unlock the door can be heard from 3 floors up. Finally we had a sit down with management and their solution was to contact the guest and provide padding for the chairs they drag across hard wood floors at 2am with. Yeah, that didnt work. On top of that we informed management that our upstairs neighbor (3rd floor) has some sort of treadmill or walking machine that she decides to use at all hours of the night especially 5am. RIGHT ABOVE OUR BEDROOM. After weeks of complaints, management finally decided to go visit the upstairs unit and let her know that treadmills were forbidden. Keep in mind the community gym is 15 steps away from the building. Next issue was parking. I am 100% disabled Veteran with Disability plates on my vehicle. Upon move in we provided the right documentation to show that handicap was premited. We were told that handicap parking was a first come first serve basis. Over the last couple months I proceeded to park in handicap time to time and have been HARASSED countless times. My vehicle was vandalized with a resident plastering a word documented note on my window using tape that to this day still has not come off. I have dash cam video evidence of residence approaching me and questioning why I am parking in handicap and I am forced to tell people my business when its non of theirs. I informed management and no reimbursement was offered for the vandalism that was done to my car. After multiple times of being harassed management decided the proper solution was to send an email regarding the "parking rules" which has done nothing as I am sitll being harassed to this day. On top of that our neighbors car got keyed from front to back. Again management has decided not to do anything. The patrol they say that roving around the complex has been seen 3 times since moving in back in March. How do I know this, my dash cam shows it.  The issues listed above are the MAIN ISSUES. A short list also includes, Fireworks being blown off at 2am in the morning. No accountability. Dogs off lease and no accountability of people picking up after their dogs. Next door neighbors constantly SLAMMING their doors at all hours of the day because the doors here are on spring hinges. Dogs being left inside their homes/balcony for hours and hours on end barking non stop. People parking along red curbs and blocking parking spots for hours on end.  Also this property has a no a smoking policy, however this places constantly smells like weed and people who do smoke, are allowed to walk 3 feet from the building to the side walk where management as set up smoking posts. Doesn't seem to stop people hiding near the dumpsters to smoke. See picture below. Again, no accountability and no action done from management at all. This place is an absolute nightmare. We asked to even break our lease because of terrible it is and they said "we could put it on the market and see what happens". We are counting down the days to get out of this terrible environment. We pay over $2500 a month to live here and to have to deal with these things on a daily occurance is nothing short of a nightmare. This complex also houses low income residence and that isnt surprising at all. Cops have been called multiple times to this property which I can only assume is from vandalism but at this point who knows.

I have lived in apartment homes and townhomes my whole life, and never have I come across a team or…read morea gentleman who introduced us to this place, as worthy of this review before. Upon walking into the front of the property I could tell the Santa Barbara cares not only for its look but its name, I read the reviews online expecting a normal intro, but no... these guys went above and beyond to make sure the transition from our old place to our new was exceptionally easy and smooth as well as fun and exciting. We initially met Mason who jumped leaps and bounds to show us tons of different units in the sweltering sun on a weekend after hours and took his time to answer each and every barrage of question line ups we had, gave us all the insight as how to apply or what we needed to ensure a successful application and win of one of the homes as well as filled us with confidence in his and the teams staff. Mason was extraordinarily kind and helpful throughout the process yet also treated my wife and I with the upmost respect and awesome banter and laughter throughout each tour. The guy needs a raise. Stat. This gentleman could definitely sell ice to an Eskimo, however, picking through the weeds, Mason went out of his way to make the process of picking a home fun and thrilling and even took the time to answer some misc. questions I had after hours whilst applying. Genuinely impressed. The other members of the staff Elissa (may have spelled it wrong) and Esteban were also involved with the I've in and they were absolutely stellar. Everything we needed they were within arms reach at any moment and gave us tons of support through navigating our wedding, the baby, and the move? We had our hands tied. The Santa Barbara chino hills staff members are seriously top notch and I have nothing but grand things to say. I don't trust some of the negative reviews on here. These guys kick major a**. If I could hire them on my sales team for construction I would in a heart beat. As for the maintenance they seem to have an army, and I met all of them pretty quickly so I didn't quite catch a name. But the fellow I walked through and inspected with was also phenomenal and I could tell that him and his team took the upmost pride and care about keeping the place looking fresh and clean. I seriously have no complaints. Every team member was more than pleasant to talk with and gave us ful confidence in our new residency here. We were looking to move out of California till we found this spot. We will definitely be calling it home for quite some time. Thank you to all the staff, if I forgot any names, forgive me, it's been a wild few weeks. If I could leave 10 stars I would. This is THE community to live in, in Chino Hills. And I've seen them ALL. None compare to the quality, effort and dedication to their renters and the property.

Policies are important, but so is common sense. There is a difference between enforcing rules and…read morecreating an environment where residents feel like they're constantly being watched and threatened with towing over an honest mistake. And that's how the new night service manager (lady, I don't know her name but she's the only woman here as NSM) I rarely leave negative reviews, but the way the night service management handles parking has made our last few months here incredibly stressful. We pay A LOT of money a month in rent, plus an additional $100 every month for a reserved carport. Despite that, one of our trucks has now been cited for the third time, and we've been told it's now subject to towing. Yes, there are times when, after a long and busy day, I forget to move the truck into our assigned carport. It happens. But instead of handling situations like this with any reasonable discretion, the management's approach feels PUNITIVE and EXCESSIVE. Now I find myself constantly anxious, worrying that if I forget one night, my vehicle will be towed. What's even more frustrating is that there is usually plenty of open parking available. It's not as though we're taking someone else's assigned space or preventing other residents from finding parking. Apartment management should be focused on creating a safe, welcoming community--not adding unnecessary stress to residents who already pay a premium to live here. The night service management has made what should be a comfortable living experience feel unnecessarily hostile. I genuinely hope your "upper management"reconsiders how these situations are handled because the current approach does not reflect good customer service or appreciation for long-term residents. I've been living here for 7 years now and never have I had this issue until now with her. Because other managers they knew we are not taking anyone else's spot and it's not a constant reoccurrence to leave my truck outside.

Been a resident for almost a year now and I gotta say, this place is great!…read more Big shout out to Ian from maintenance as well! I sent a request to fix my garbage disposal and he came the next day. Really polite and fast!

I've had a good experience living at Capriana at Chino Hills. The community is nice, clean, and…read moregenerally quiet. The apartments are comfortable and well-maintained, and the location is convenient with shopping, restaurants, and other amenities nearby. The staff is friendly and helpful, and maintenance requests are handled in a timely manner. Overall, it's a nice place to live, especially if you're looking for a peaceful community in Chino Hills. I would recommend Capriana to anyone looking for a comfortable apartment in the area.

We love our new apartment area is quiet and safe just what I looked to find in our living…read moreenvironment. Friendly staff and quick to answer any questions and maintenance and Stephanie is wonderful and very helpful and always available to talk with me.

We've lived here for about six months now and it has been great…read more Between covid and travel nursing my husband and I have moved over 7 times since 2020. That being said, I've had my fair share of rental experiences, and customer service is single handledly the most important aspect of renting IMO. This team really delivers. Stephanie the Assistant Manager, Jonathan, and the rest of the service crew have all been genuinely friendly and easy to work with. I wish I knew everyone's names because they all deserve credit. Any time we've had a question or maintenance request, they've handled it quickly. The complex itself is well kept. The landscaping crew comes weekly, and the pools and gym are always clean and working properly. For my exercise people, the gym is small and does not have free weights, but it does have a decent selection of Life Fitness equipment so you can get a solid routine in. My favorite thing is the 1ft wading pool because my toddlers get to splash around all summer without me having a heart attack. I moved here from LA County and it feels astronomically safer in this area. I actually feel comfortable knowing my family is safe. Security rotates between this complex and the one around the corner, and the gates are locked all day Sunday and during the evenings the rest of the week. The tenants are a mix of students, single adults, and families, and everyone I have met has been respectful and quiet. We researched all the apartments in North Chino Hills and would pick this one over and over. They're spacious, in unit washer/dryer, quiet, family friendly, and an amazing team of employees. Overall, it has been a really awesome place for us to live.

A place of home peace and protection, wonderful , good service, Thank you! To the staff especially,…read moreArnulfo Adam's service very really appreciated. With a lots of responsibility.thank you!

The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Garrett was awesome! 5 stars. He knows what he is doing and is a great guy. Have no complaints on…read moremy end.

"The Fixer" - Raymond, Maintenance Manager, does an excellent job of deciphering the root issue of…read moreproblems. This most recent issue at my unit that I placed a request for, actually had another cause to fix other than just the surface problem I determined. I didn't know that until Raymond spent a couple of minutes investigating to find, explain to me, and then begin working on. He was done quickly, fixing the issue even better than expected, and leaving everything clean. Raymond's expertise helps provide a safe feeling that things will get fixed correctly and long-term. And I also appreciate management never giving off the impression that my requests/ concerns bother them. Thanks to everyone!

Recently moved out from this property! Lived here for 3 years. Management is on it for any issues…read more Maintenance as well quick for repairs and issues. Quiet neighborhood and wonderful amenities. Would highly recommend if you're considering renting from here.

I strongly recommend prospective residents carefully consider how maintenance concerns and resident…read morecomplaints are handled before renting at The Reserve at Chino Hills. Our family has experienced intermittent leaking/water intrusion and visible water-related damage inside our unit. Water has appeared on the level below when upstairs showers are used. Because the leaking is intermittent, it may not always be actively occurring at a particular moment, which is exactly why we have continued requesting that the underlying cause be properly investigated. One of my biggest concerns is that maintenance requests have been closed without anyone coming into our unit to inspect the reported condition. I have also documented instances where the wording of maintenance requests displayed in the resident portal was later different from what I originally submitted. I have screenshots of my original submissions and what was subsequently displayed. I cannot speak to who made those changes or why, but residents should be aware of our experience. I strongly recommend taking screenshots of every maintenance request immediately after submitting it, including the full description, photographs, date, time, and status. We have continued trying to resolve these concerns through management and have also attempted to pursue communication and mediation. At this point, multiple attempts to obtain responses and meaningful resolution have gone unanswered. I cannot speak to why we are not receiving responses, but the lack of communication while unresolved maintenance concerns remain has been extremely concerning especially since the ones they have sent have clearly stated they aren't engineers or professionals regarding our current safety concerns being ignored. I have also submitted critical but truthful resident feedback for the community bulletin board that was not approved for publication. I cannot speak to the moderation criteria being used, but based on my experience, the community bulletin board may not reflect all concerns or negative experiences residents are attempting to share. After bringing that up management changed my post from denied to pending approval and we also have screen shots of those changes as well. !! We may have also observed maintenance adding cameras into empty units and pointing them towards other units occupied that is very concerning to all of our privacy here as residents. !! What concerns me most is the overall pattern we have personally experienced: intermittent water intrusion and visible damage, maintenance requests being closed without an in-unit inspection, documented changes to the wording displayed for submitted maintenance requests, unanswered attempts to resolve the matter, and critical resident posts not appearing on the community bulletin board. We have retained photographs, screenshots, maintenance records, emails, and other written communications documenting our experience. This review reflects our family's firsthand experience and the documentation we have retained. Other residents may have different experiences, but if you are considering renting here, I strongly recommend asking detailed questions about how unresolved maintenance issues, intermittent leaks, water intrusion, resident complaints, and escalation requests are handled. Document everything.

The only reliable person here is one/two maintenance guys and his name is Albert, however one…read moreperson can't be in charge of keeping this place upright, he has been doing this for too long. Ever since management has changed this place has become less reliable and less enjoyable. Unfortunately the new manager doesn't bother walking around the building because he isn't young enough, he is extremely passive aggressive and only reliable thing he is good at is when it comes to money (rent). The laundry room hardly has any washers and dryers operating, that is why the manager will avoid showing you the walk room when they give you a walk through of the complex. The filters are filthy and filled with cat and dog fur. If someone parks in your space don't expect management to handle it he will ask you to call the police and show your lease as proof instead. Also the parking spaces are far out from your apartment complex so you will have to walk most of the time and if you have visitors they will need to park outside as a result. As of recently the crime in Chino has increased and there are homeless people that come from the 711 next door and dig in the dumpster or do drugs on the side of the building. We have had 3 break ins in our vehicle and there's been smashed windows in people's vehicles. Rent has increased $50 + another $150 in the same year. Not worth the price, skip out if you have other options.

One of the best Apts I have lived at. Great pool. Great…read morecommunity. Great location. Good price. School is great too.

Had such a great experience working with Steve! He made the entire leasing process smooth, easy,…read moreand stress-free for us. He was extremely helpful, patient, and always made sure we understood everything along the way. We really appreciated how welcoming and genuine he was. If you're looking for an apartment, I highly recommend working with Steve! He made a process that can usually be overwhelming feel so easy. Thank you, Steve, for all your help!

I applied for a one-bedroom here on 2/5/26 when it was listed at $2,303. After resolving a small…read morecollections item and waiting the required days to reapply, the same unit increased to $2,450. As of 2/27/26, it's now listed at $2,646 and still available -- top floor, no elevator, mind you. Pricing is system-driven, and the office indicated they do not intervene. It seems based on algorithms and timing rather than logic or market value. The unit I was interested in jumped $343 in 22 days. In my search across the Valley and Inland Empire, only Greystar properties are pricing this erratically. Sharing for transparency.