Very odd experience…read more I called saying I had a Groupon when I scheduled the appointment and when I checked in the woman told me she didn't need to see it until after the massage. Place was very clean, lots of rooms, the massage therapist introduced herself and was nice although hard to understand with limited English. I was a little confused that there were large towels instead of blankets or sheets but I went with it. The pressure was very intense and I had to keep telling her to go easier. It felt more like a deep tissue massage, or even more like physical therapy then a relaxing experience and I kept tensing up asking her to use less pressure. At one point a guy who was an employee (I assume) opened the door to my room and had a full 5 minute conversation with the lady doing my massage WHILE she was working in me. Very awkward. At the end when I was getting dressed I noticed a weird sign on the wall -"this is a professional spa please don't ask sexual related questions" -what?!!! That was very creepy and I'm kind of glad I didn't see it until the end. Worst part was checking out, the massage therapist said she had to "call the boss" because she didn't know how to use the groupon. The boss is screaming into the phone (I can hear it from across the counter) and she gets on speaker phone and tells me very rudely that she doesn't have a contract with groupon anymore and she's not taking it and it's not her problem. I had to call Groupon from the lobby and they gave me a credit and I had to pay for the full massage. Not again.

This review is after giving 4 good chances. Customer service-wise they're pretty good. Regarding…read morethe actual message....not so much. My experience summed up 1. I was cold majority of the massage. The lotion application is cold and not warmed upon application beyond rubbing between her hands for a moment. Then she used a warmly damp towel that quickly cooled by time it was rubbed on my other arm (she wipes both arms and both legs). Now imagine cold lotion, cold, damp towel and the AC). I couldn't wait to get outside in the humidity. 2. After complaining about being cold (lol I know right), the hot stones that were applied were so hot!!!!! Like way hot! 3. Not a relaxing experience. There's a whole lot of intense pounding and beating. It hurt more than anything. I was up the entire 90 minutes. The final irk was when she picked both of my legs up in the air and dropped them 3 times. WTH?!? Who's idea was that?!? Her elbow was in my spine at one point during the back massage and I woke up this morning with soreness all along my back. 4. My door was opened most of the service so the phone ringing and answering made it hard to zone out in addition to the intense pressure. 5. I'm not a big fan of starting and stopping, exiting and entering the room mid massage and that still being deducted from my 90 minutes. Yeah well that happened frequently. 6. Language barrier

Good service and I enjoyed my time there. I believe the lady that does my facial service is name…read moreSophia. She gives wonderful massages. Very relaxing. If you prefer to be a regular monthly customer, you should consider buying their package, buy 10x get 1 or 2 free. But make sure you call ahead of time to book an appointment. And have enough time to find street parking.

My mom and I have been long time patrons of this spa. My mom even prepaid a package with them but…read morethey never answer the phone. We have left voicemails without any return calls. This location is mainly appointment only and how can we use our prepaid package visits if they barely answer the phone to accept appointments. They constantly say there must be something wrong with their phone. We've had this poor experience for the past year.

After a very long work week I was having shooting neck spasms and limited mobility. I went to this…read moreplace because I had to wait two days before a chiropractor appointment and this helped so much! They offer single or couple massages. The place was incredibly clean and staff was very friendly and approachable. They speak both English and Mandarin, I told them I had a lot of neck pain and stiffness and they really focused on that area with initial loosening, deep kneading, oil, and hot stones! I was so thankful I found this place, my pain was nearly gone after an hour. $72 (including tip) for full body one hour and they prefer cash but do take card. Also appreciated that they have water bottles, fruit and candy for guests!

I stumbled across this place randomly when my feet were very sore and my body hurt from catching a…read morered eye flight. Made an appt the same day and am so happy I did. Got a life changing massage! I had no idea that asking for a 60 min massage would involve hot stones at the end and just an extremely relaxing time. The hot stones were a wonderful surprise. The only reason I didn't give it 5 stars is because there was no music in the background like most massage places have and each time their doorbell would ring the masseuse would step away from my massage to go and talk for a couple minutes which I think cut into my time. Overall a great experience and worth the money!

Amazing deep tissue for cheap!!! Not the fanciest atmosphere but therapists have always been amazingread more

Fantastic massage! My masseuse focused on lymph drainage and muscle tension in my traps and I…read morehaven't felt this good in a long time. I didn't realize how bad I actually felt. I'm definitely going back in a few weeks.

ZERO STARS: A couple…read moreof hours before my appointment I got a text from Trina which I've quoted below. "Good afternoon. I apologize for any inconvience. We need to reschedule your appt. Due to the power outages in the building yesterday the property management company are doing some emergency electrical work. What other evening this week is good for you." I immediately replied asking if I could come in tomorrow, but didn't get a response. So I called and left a voice message a few hours later. Still no response, and mind you this was still early on in the day. I eventually wound up sending her the text which I quoted below. "Hi, Since I haven't gotten a response from you these past 2 days in regards to rescheduling my appointment. After texting you, leaving voice messages and commenting on your Instagram account. I would like to be refunded my deposit. Thanks!" That got her to respond. - This deposit was labeled as an early access fee when I booked my appointment. Which I thought was strange. She claims she wasn't aware of it and had no evidence of it in her system.(even stranger) So I had to send her a screenshot of what I was talking about. She refunded me but what's annoying is that. When responding to me she simply responded saying what deposit. She didn't address the fact that I've made several attempts to reschedule my appointment and never got a response from her. Nor did she ask me about rescheduling. BEYOND UNPROFESSIONAL AND RUDE. And given the way she handled things I don't believe that there is really an issue at the building. She probably just didn't want to come in for my appointment!( And even if it were true. Why would you text me a couple of hours before my appointment. Instead of the day before when you firt knew of this issue.) I try to not let a few bad reviews detear me away from trying out an establishment. So when I saw them on the booking site and Google maps. I still decided to go ahead and book. Now here I am disappointed. NEVER AGAIN! I wouldn't come here if the appointment were going to be free! And I will be letting EVERYONE I know who's interested in the type of services she provides about my HORRIBLE experience! PS, SHE DELETED MY APPOINTMENT OFF OF THE BOOKING SITE SO I CAN'T LEAVE A REVIEW ON THERE!

I bought a groupon for a Swedish massage at the University City location. I left a message for…read moreTrina and received a prompt phonecall back, and we were able to schedule something the next week. I got a reminder text three days before the appointment, which was appreciated. Trina was so sweet, personable and friendly. She did an excellent job with the massage; immediately figured out if I was uncomfortable with a certain pressure or movement and asked how she could change it. I got a great scalp massage and the knot in my shoulder straightened out. I really liked how there was no push to sell me a package or membership at the end (which happens too often at spas), Trina just gave me her business card, told me about the specials, and invited me back. The location isn't fancy-it's homespun and very clean and inviting, with plenty of candles and soothing music. I didn't go home feeling any less pampered than I would have somewhere upscale- in fact, I got a better massage than I have at those places. I'll definitely be back.

Today was my second massage with Lanez and I'm already looking forward to my third! The environment…read moreLanez creates is peaceful, serene and welcoming for all of her services. I informed Lanez of a lower back and ankle injury I'm working through and throughout the entire massage she was communicative and paid great attention to these areas. Lanez has a busy schedule, so I find it easiest to book a future massage while in the studio. I highly suggest booking an appointment with Lanez as she is among the BEST in the city.

Really disappointed in the level of customer service from Tree of Zen. I'm all about supporting…read moresmall businesses. The reviews are pretty mixed -- so I wanted to try it out myself but that NEVER happened. Purchased a Groupon in October 2020 for the Reiki and Chakra Reading Session. I've tried several times to book online. Either they cancelled the appointment or did not have any appointment available. The Groupon expires in January 2021. So, I decided to text them (the number is on their website) and surprisingly they texted back the following day instructing to book online. I stated that the next appointment on their website is indicating an availability after my Groupon expires. The text following stated they would text me next week with more available times. Guess what? Never received a text. I'm pretty sure they are what the positive reviews stated but unfortunately it should not be this difficult (with a lot of back and forth) to schedule an appointment.

Does anyone know where they are located now? Judy was the best yet I can't find her. No one…read moreanswers the phone and I've left messages over the last few years, no response. They were renovating before COVID yet may have just closed completely since. Any info appreciated thanks!

I was about two blocks away and wanted a massage. So I called Harbor Spa and was told to come right…read moreover. At $1 per minute, a great deal for a great massage. I think I'm going to visit regularly

I bought a facial package pre pandemic and figured it was a loss; Chlitina was closed for over a…read moreyear! But then, on a whim, I called over the summer and they had reopened and revamped the facility. I have since gotten several facials. They are SO relaxing, lots of facial massage which I absolutely love. I have done an ultrasound add on, because why not. Recently my sister went and they trimmed her eyebrows without checking in about it, so a minor bump down for that.

Clean, no frills with private rooms for a nice strong $45 one hour massage. Next time I'll let…read moremasseuse know I'll skip the chopping motion at the end and asked to be flipped from face down half way through as the entire 1 hr face down is too much. Good value, easy appointment, no loud noise, simple music. Will try again.