Public service warning: DO NOT USE THE AT & T STORE IN…read moreSOUTHAMPTON! AT&T They are HORRIBLE. There was one girl working there and obviously did not want to be helpful. I had gotten my Dad a new phone through AT & T (online) and they told me I could trade in his old phone to get $350 off. I said great! They told me I could just drop off at a local AT & T store. I went to Southampton, walked in AT&T Grouchy girl: how can I help you? Me: Hi! I just dropping off my trade in phone AT & T GG: Did you get the new phone here or by phone? Me: Online AT & T GG: Well, if you drop it off here, we can't guarantee we can give you what they said they were going to give you Me: OK? They told me to drop it off here and you would send it to them. AT & T GG: Well, we can only give you like $350 Me: oh that's ok, that's what they told me too AT & T GG: But you will probably only get $125 Me: ummm what? You just said $350 AT& T GG: You didn't get the new phone through us Me: I got it through AT & T. You are an AT & T store AT&T GG: we are all owned separately Me: Whatever, just take the phone and I'll deal with AT & T online if there's a discrepancy AT & T GG: No, then we can get in trouble Me: What? Just take the phone AT & T GG: No, now I'm not taking it Me: are you kidding me? AT & T GG: the manager will be here tomorrow if you want to come back but he will tell you the same thing Me: OK. AT & T sucks and I walk out Called AT & T and they were in disbelief that interaction happened. They are sending me a label to send the phone back by UPS. Gave me National retail store number to file a formal complaint which I happily did. Again, the rep was mortified they treated a customer this way (let alone a customer of 20 years). DO NOT USE THIS AT & T Store in Southampton!!! #attsouthamptonsucks #attsouthampton. I would rate this a big FAT ZERO STARS!

Rafael (store manager) gave inaccurate information over the phone that led me to come into the…read morestore unnecessarily. The product wasn't available on the floor, required a wait to access, and I was then told it couldn't be purchased outright--only through a payment plan. This was never communicated in advance. I came in ready to purchase immediately, so this was a complete waste of time. Very poor communication and a frustrating experience.