Public service warning: DO NOT USE THE AT & T STORE IN…read moreSOUTHAMPTON! AT&T They are HORRIBLE. There was one girl working there and obviously did not want to be helpful. I had gotten my Dad a new phone through AT & T (online) and they told me I could trade in his old phone to get $350 off. I said great! They told me I could just drop off at a local AT & T store. I went to Southampton, walked in AT&T Grouchy girl: how can I help you? Me: Hi! I just dropping off my trade in phone AT & T GG: Did you get the new phone here or by phone? Me: Online AT & T GG: Well, if you drop it off here, we can't guarantee we can give you what they said they were going to give you Me: OK? They told me to drop it off here and you would send it to them. AT & T GG: Well, we can only give you like $350 Me: oh that's ok, that's what they told me too AT & T GG: But you will probably only get $125 Me: ummm what? You just said $350 AT& T GG: You didn't get the new phone through us Me: I got it through AT & T. You are an AT & T store AT&T GG: we are all owned separately Me: Whatever, just take the phone and I'll deal with AT & T online if there's a discrepancy AT & T GG: No, then we can get in trouble Me: What? Just take the phone AT & T GG: No, now I'm not taking it Me: are you kidding me? AT & T GG: the manager will be here tomorrow if you want to come back but he will tell you the same thing Me: OK. AT & T sucks and I walk out Called AT & T and they were in disbelief that interaction happened. They are sending me a label to send the phone back by UPS. Gave me National retail store number to file a formal complaint which I happily did. Again, the rep was mortified they treated a customer this way (let alone a customer of 20 years). DO NOT USE THIS AT & T Store in Southampton!!! #attsouthamptonsucks #attsouthampton. I would rate this a big FAT ZERO STARS!

Rafael (store manager) gave inaccurate information over the phone that led me to come into the…read morestore unnecessarily. The product wasn't available on the floor, required a wait to access, and I was then told it couldn't be purchased outright--only through a payment plan. This was never communicated in advance. I came in ready to purchase immediately, so this was a complete waste of time. Very poor communication and a frustrating experience.

if I could give zero stars I would. I have never dealt with more incompetent people in my life. The…read moreright hand has no idea what the left hand is doing and everything is outsourced. They don't communicate with eachother, they close out tickets when job is not completed and then you have to start from scratch. 5 attempts have been made to set up cable and Internet at my home and all 5 times they could not complete the job and all 5 times I have had to repeat the issue, I have spoken to supervisors, just as useless!! why is there no other options out east? They are the absolute worst and charge you a fortune for the worst service and connections.

Upgraded service now nothing works. Alexa, security cameras, sleep number bed. Basically was told…read moretoo bad. I wanted the cables system back but they can't do that! Ridiculous!

***Caution!! This is not a Verizon store! It's a Victra store that is allowed to sell and service…read moreVerizon phones. They will charge you just for turning on your phone. It's nickel and dime time here! Be prepared to pay extra for services and lose out on promotions.***

I spent nearly 2 hours with at this establishment setting up a new phone day 1, guy puts in my old…read moreSim card to my new phone, I even questioned if that was the right move knowing it wasn't, an he was dismissive an still put it in. My new phone worked for less than 24 hours before having to go back in here where I spent 2 more hours trying to get new Sim card in and my phone working - where they couldn't get it activated. Verizon store sent me home telling me to call Verizon in the morning where they will resolve the issue, and I spent 3 more hours on the phone with verizon that didn't work! I had to go back in for 3rd day in a row and spent 4 more hours in the store. Nearly 8 hours in 3 days in this store!! Just to have a working phone! Turns out the problem was all due to the smart watch, which isn't even working correctly after the fact. On top of it, as I was leaving the store, Kim Was making passive-aggressive comments as I walked out! So unprofessional I spent 200+ bucks on ubers trying to get their mistakes resolved. On top of this, they sold me a galaxy watch 5 and the girl Kim who sold it to me didn't tell me that if I return it, there is a $50 re stock fee!! The guy Ronald tells me afterward! Who does that?? So sloppy. (I appreciate Willie's help that 2nd night despite not getting results) At the end of the day , I DO NOT RECOMMEND.

My girlfriend and I came in with broken iPhone screens. Mine was a clean crack across the front…read more Hers was entirely shattered to the point of shedding glass shards. We chatted briefly with the man behind the counter and went shopping. One hour later, both had been repaired perfectly. It was a rough hour without my phone, but now it's good as new. The guy who repaired our phones was fantastic, and the repair was cheaper than other places we looked at on the island. The shop is located inside of a trade store called Wilson Express (or something like that) across the street from TJ Maxx.

Poor service, incompetent employees stay away if you need to get a device fixed. The business…read morerecently had a covid scare and had to shut down facilities for two weeks...apparently. Diligenter Calcare with these guys...

Ridiculous. I'm an AT&T Customer, I came here for help activating an iphone while traveling. They…read moretold me to drive an hour to another store because they didn't have access to the system, and they threw me out of the store without even allowing me to call the store that's an hour away nor call AT&T from the store. Said this was a Private Store. Utter lunacy.