If I'm being honest, there's little I fear more than ending up in some type of facility-based…read moresetting as I get older. I dread the thought. However, as a person with a disability whose last family member only recently passed away I'm aware that at some point I may need another level of care and support. Marquette, a Life Plan retirement community, is one of Central Indiana's better options. I've experienced Marquette in a multitude of ways - from visits to chaplaincy to friends who have lived (and continue to live) here to my own experiences. Marquette is located on Indy's northwest side. It's on a 47-acre wooded campus that offers independent living, assisted living, a health campus, short-term rehab, and memory care. They're getting ready to create a new area called "The Commons" to create a pickleball area (I really need to try that sometime), a lounge, a grilling area and more. As you enter Marquette (which used to be known as both Marquette Manor and Marquette Senior Living), you pass through a monitored gate entrance. I believe it's 24/7 and I've never been here when someone wasn't present. It helps to know the names of the different areas as signage is really geared more toward community than commercial. The different areas are clearly defined. This is a wooded setting with trails, a small lake, and an abundance of parking (though I'll say one deficit is that finding accessible parking if you're not a resident is difficult at times). Services include transportation (shopping, medical, events/outings), valet parking, bi-weekly housekeeping and weekly flat linen, healthcare at the on-campus Lynne O'Day Clinic, maintenance, lawn care, snow removal, emergency call systems, pendants w/GPS tracking, expanded basic cable/internet, all utilities (except phone), and free wifi throughout campus. Assistance in living is extra. Amenities include a variety of dining options in pretty amazing settings. This is a "facility," yet so often I'm amazed at what they've done to make it not feel like one. There's a more formal dining room, casual grill, outdoor dining area, and even a "Township Tavern." Marquette has an athletic center run by the National Institute of Fitness and Sports. There are wellness programs run by two full-time, on-site personal trainers. There's a performing arts center, on-campus BMO Harris banking, a massage studio, guest suites for visitors (and private dining room areas), a woodworking shop, a business center, a chapel (that accommodates different faiths), walking/biking trails, a gift shop, and Marquette is pet friendly (small pets). Marquette, of course, has all the usual stuff - library, billiards, patio space, gardens. I've never had a bad experience here. Employees are well dressed, friendly, helpful, and discreet with personal assistance. They are protective of residents, however, it feels like almost "Disney" in a way. It's like friendly yet very definite. I've gotten the feeling more than once that these employees would kick your a** if you tried to hurt one of their residents. The front desk people are helpful and knowledgeable. The website features a wealth of knowledge about community including strong knowledge about costs (Yes, it's expensive. Every retirement community is but I love that they're open about this kind of information). There are very few retirement settings where I think "I could live here," but Marquette is definitely one where I think "I could live here." I dread the day when I may actually need more help, but if I reach that point I sure hope I can find a place like Marquette to live.

Marquette rehab has excellent front line care but poor medical management for patients who do not…read morehave their own primary care physicians.

I recently visited this assisted living facility with a friend to see her friend, who moved here a…read morefew weeks ago after suffering a stroke. During our visit, I was impressed by how clean and welcoming the facility was. The staff members were kind, attentive, and genuinely caring toward the residents

Such a caring staff that really honors "Aging in Place" even if it requires extra care beyond what…read moremost assisted livings will provide. But then again this is not just another assisted living. This facility was one of the first to start temperature screening when COVID started. They also started limiting outside healthcare workers and worked to have consistency with outside health services to limit the risk of exposure. Because of this quick forward thinking they were able to keep COVID out of the building for a year!!! Even then the cases they have had were very mild with less then a handful of lives lost to COVID. That is impressive!! This facility also has Safely You available in all of their apartments...a great program to reduce falls and improve response time. The leadership and staff are not afraid to think outside of the box at processes that improve the lives and safety of their residents. I feel very good recommending Traditions North Willow for anyone looking for assisted living care...it is an excellent place to land.

Horrible place to live. For the cost, I expected nothing but the best for elderly friends. What I…read morefound was sad. They want the money, but don't want to provide the care they promise. The nurses and care team are excellent but the administration and leadership is seriously lacking. Look elsewhere.

I've lived here since 2018, first with my dear wife, Carol, then as a widower since 2020. This…read moreplace is great. Its employees really care. The facility is top notch. They're about to expand because we're essentially full.

They took excellent care of my Mother in rehab. My review is long overdue. Thank you to Ann Buttery…read morefor answering my calls and helping me with my mother's admission each time as I was living in Boston at the time and attempting to manage her care from there. I'm forever grateful!! Sam Carrillo, Executive Director, was also extremely helpful and professional!! Thank You!!

My wife and I have been going through the downsizing process and trying to find a senior living…read morefacility on the northside of Indianapolis. The help we received at the Stratford was outstanding. Specifically, we were helped above and beyond by Ann Buttery. She was so caring and did her very best to find just the right place for us to live out our lives. God bless you Ann.

This is one of the best senior communitys ever to exist. You could not ask for anything any better…read more Staff is great. Very efficient, lots to do and it's been nothing but a blessing to this community. I love it here.

The JCC is a very family friendly workout and learning facility with two pools a lot of machines…read moreand different workout classes for everyone.

I cannot say enough about this facility, or as we call it, The Country Club. I have had numerous…read moreloved ones in assisted living homes all around the north side of Indy, Carmel, Westfield, and Fishers. This place is a gem - the kindest, warmest, safest, most delicious food, cleanest, attentive, and beautiful. The staff is off the charts great and they think of everything. My mom is a current resident and is so happy that she often asks if she can stay there forever. This is remarkable as she was begging to leave her last two assisted living homes. I cannot think of a single negative except for maybe driving thru traffic at the Fashion Mall to get there.

From the owner: Traditions at Solana - Senior Living at its Finest!read more

If I have one complaint about this place, it is the inconsistant cable and wifi Services…read morecollectively known as Senior TV (at least that is what it was called when I moved in a year ago. Cable is supposed to be free. Wifi we pay extra for. Neither is reliable! The Wifi Service I pay for is Not Wirkung and not been working now for almost a month. There is an loser free Service DCCP Guest which works sometimes for a while but falls routinely working maybe for 1/2 hour. Cable seems to arbitrarily lose stations when it rains. Furthermore, AC can be inconsistant here. It is a "Geothermal" setup and it failed several times last summer. One time for almost a week on some very HOT days. Heating is out in several apartments NOW! Electricity went out night before last. Finally, plumbing has had to be shut down several times because of leaks needing repair. The local management, considerably reduced in size by the new management, seems to being doing their best but I don't think the new owners in Florida give a sh darn about staff OR residents! I would like to see more residents here, but not if they must endure what we have had to! Bottom line__ ask questions BEFORE moving in!! Find current residents if possible and not just staff!

I have been pleased to work with the management -- and particularly the food service crew -- at The…read moreForum at the Crossing several times in the past two years. On every occasion, the food has outstripped expectation -- ticking all the boxes: - delicious - elegant - healthy - fresh - satisfying The staff has been on time, outgoing, caring, and conscientious. It's wonderful to have a facility of this quality right around the corner!

THIS NURSING HOME IS TERRIBLE ABSOLUTELY HORRIBLE. They neglect their elderly and do not give them…read morethe care they need. My grandmother is currently stuck in the nursing home and is having issues with fluid in her lungs. The nurses there rarely check on her and are rough with her when moving her. They don't even help her wash her hair or anything. They give her food she is unable to eat and do not care about how she is actually doing. Please report this nursing home and do everything possible to stop this neglect.

This place does not have empathy for its clients. Their memory care is awful. Please do not leave…read moreyour loved ones there. They promise you the world until you sign on the dotter line. Then everything changes. Many of the workers are very nice, but management is very treacherous. The nursing staff is inept and often negligent.

I'm the Community Relations Manager at Willow Lake Place and have been here just over 3 months…read more While I've enjoyed professional success for over two decades in other industries I needed more service and giving in my life and an opportunity at Willow Lake Place found me at just the right time. Serving the families and residents in our community has made a profound impact on my life in the short period of time I've been here and allowed me to use the skills I've earned over my career in new and amazing ways. The entire leadership team at Willow Lake Place is new to this community and each and every individual brings such an amazing set of not just professional skills to the team, but a wonderful collaboration of drive for success and genuine desire to make our community an amazing place for our residents to live and thrive. I have seen bad reviews and listened to frustrations from the past at this community but I can't speak to what did or didn't drive those experiences. What I can speak to is what I see every day when I come to work at Willow Lake Place: - I collaborate with our interim Executive Director (ED) as she works so very hard to keep a keen eye on where improvements can be made. She listens to all concerns, managing expeditiously if action needs to be taken and truly drives for excellence, ensuring if/when she hands over the reins to a new ED, that transition flows seamlessly. - I smile watching our Life Enrichment Coordinator (LEC/Activities), hugging and laughing with our amazing residents as she engages with them in activities she's worked hard to ensure the success of. - It's thrilling every time I get to watch Charles our Memory Care LEC have success getting residents to rock out with him as he gets his groove on to the music they have listened to and loved throughout their lives. - It's a daily challenge to tie down Renita, our Care Service Manager (CSM/Director of Nursing) so I can get her to assist me with new potential residents because she's so busy ensuring the level of care for our current residents is paramount. It's inspiring to witness her knowledge in nursing and how she commands excellence for those caring for and supporting our resident's needs. - I've gained weight already because Brandy, our Director of Dining Services (Chef/Dietary) has a love of baking and making delicious meals she has her team prepare extra of so the staff can taste and provide feedback on, to ensure our residents are being fed well and enjoy the meals she takes ownership of. - I've been humbled watching our nurses lovingly monitor, comfort and calm a beloved resident having a health crisis, acting with amazing precision in engaging protocol to expedite receipt of care and ensure the best possible outcome for someone who is not just a resident, but a friend that we have watched thrive, care about and have the pleasure to serve. These are the things I can attest to seeing and experiencing every day I am blessed to come to work at Willow Lake Place. I see from my team members and personally behave in a manner that I have desired and want for my own elderly family members. This is what I can share about what happens within this beautiful brick home that houses, assists and serves the most amazing people I get to laugh with, dance with, listen to, cry for and serve on a daily basis. If this is what you desire for your family member then I can say with confidence that is what you'll find at Willow Lake Place. We do realize excellence is always a work in progress, but you couldn't find a group of people more dedicated to doing whatever it takes to help our friends, neighbors and their families thrive and enjoy the life they're living while in our care.

02-16-23 11 AM to 12 PM Between 11 AM and 12 PM My personal…read moreexperience at the Rehabilitation Hospital of Indiana Daniel Woloszyn, Psy. D., H.F.A., CDP - Chief Executive Officer - Rehabilitation Hospital of Indiana (RHI) Attention HIPPA Compliance Officer: Michelle Burchard, MSHI, RHIA, CHPC Manager of Health Information Management, Corporate Compliance Officer & HIPAA Privacy Officer at the Rehabilitation Hospital of Indiana (RHI) Using hallways for OT, and PT allows anyone present to recognize patients. The therapy room fails to provide proper HIPPA protection. Exam/therapy tables are around the outer perimeter of the room. With different therapy equipment in the center of the room. Wide open visually and also it wasn't difficult to hear conversations regarding other patients. The doors to the room are wide open for fire code and such needs, I could record all I want from the hallway looking into the therapy room - the next thing I was told completely violated my patient rights and civil rights. When Emily Miller, OT, and Marie Schaff PT came out to ask me in. I asked if I can have my girlfriend record me getting the wheelchair and mobility evaluation done. I was told we can't do that due to HIPPA. No reasonable level of HIPPA is provided at RHI. I they have patients walking around for therapy in public spaces, the OT and PT room is one massively open space and not separate therapy rooms with sound and visual HIPPA protection. My simple request to record my activity should had been allowed. But RHI rather violates my rights by pretending HIPPA is the concern. 11 AM and 12 PM 02-16-23 This is what I experienced at: 4141 Shore Dr Indianapolis, Indiana 46254 Seen by: Emily Miller, OT and Marie Schaff, PT will be completing the wheelchair evaluation. & Cory R Moore, ATP - Assistive Technology Professional 7802 Moller Rd Indianapolis, Indiana 46268 Cory R Moore, ATP was present observing and took every measurement of my TiLite ZRA Series 1: (Also it was noted that they had my Serial # and all details of my wheelchair when originally prescribed.) Components: 1 Solid seat pan. 2 Rear drive wheels = Spinergy SPOX 24 inch. w/ solid real feel rubber tires. 1 TiLite ZRA Series 1 = 1 Titanium custom frame. 1 Open loop Titanium footrest. 2 Mono leg forks. 2 Soft roll casters. 2 Ergonomic Handrims I need a new TiLite ZRA Series 2 - the two down stems that are not made or sold any longer are loose and failed beyond repair. The forks connect here. Wheelchair prescribed in 2008 = 15 years old. Measurements: Seat position = from edge of solid seat pan - rear edge of seat pan. No measurements with me sitting on my cushion had been made. Frame leg angle: 80 degrees. Center of Gravity Footrest position Seat back position I was asked: How many hours do I spend in my TiLite ZRA Series 1: Over twelve hours? Does the use of the TiLite ZRA Series 1 allow you to: Get to the toilet? Yes. Allow you to bathe/shower? Yes Allow me to get to the kitchen. Yes Allow you to make meals? Yes Allow you to partake in helping with household chores? Yes as best I can. Allow me to be independent as much as possible. Yes So without the use of the TiLite ZRA Series 1 you would not be able to function? Correct. Any other wheelchair will not work for my medical needs. Only 2 parts of the wheelchair and mobility evaluation: Strength and range of motion were performed. On 12-21-22 Medicare had me get a full wheelchair and mobility evaluation in my home per the Medicare Wheelchair Replacement Policy. I was told that I only qualify for a STANDARD WHEELCHAIR the RHI employees & Cory R. Moore ATP. I made sure to ask both Emily Miller, OT, and Marie Schaff, PT they being RHI, not Numotion employees. I expected them to respond honestly. Can I try a manual wheelchair here to show how it affects me? Nothing was said. I did notice both the OT and PT look at Cory for his reaction. Cory stated no need, medicare won't cover a replacement since they didn't cover this one. How about an in-home evaluation to make sure I can even use a Standard Wheelchair in and around my home to complete daily living tasks? Same thing, both looked in fear at Cory for his reaction. We don't provide loaner wheelchairs. Cory R. Moore ATP stated after I asked: Yes, you will get the same medical benefits you got from your TiLite ZRA Series 1 as you will now from a Standard Wheelchair. When I mentioned asking The Joint Commission to look into my medical safety. Cory explodes into an uncontrolled rage, with pure hate on his face, and a look of nothing to lose: NO YOU WILL NOT THREATEN THE JOBS OF THESE TWO RHI EMPLOYEES! IF YOU GO DOWN THAT PATH I WILL SEE TO IT NUMOTION OR ANYONE ELSE WILL NOT HELP YOU! YOU ARE TRYING TO COERCE US INTO GETTING THE PROPER EQUIPMENT YOU WANT! DO YOU WANT ME TO WRITE IN YOUR CHART HOW YOU'RE COERCING US!?! This is when I left the therapy room to get the information of the Director/CEO of RHI.

Excellent therapy services for inpatients. Therapists start each patient at their appropriate level.read more