One of the best places I have experienced in a long time, everyone is so pleasant and kind. They…read morehave high standards when it comes to everything they do. They don't just talk the talk they walk it out.

You would think for the money you'd get great care here. Not so. The service is spotty and…read moreunorganized, they can't tell you when they've seen your mom or when she last ate. She only needs Assisted living, but no one seems to help her bathe and they can't tell you what the bathing frequency is. They also are constantly pressuring families to "upgrade" their services, claiming their loved ones need more care, but when you read the contracts, they aren't providing half the care you're paying for. It's continued to get worse during and since the pandemic and they can't seem to keep the place clean now. My mom's apartment is filthy every time I go in to see her and I'm the one that ends up having to clean it. It's one of the highest priced Retirement Communities in the Williamsburg area and they should be ashamed of the service you get for the prices you pay.

Can't post without giving at least one star but they don't deserve even that…read more Brookdale requires a voided check/bank routing number for automatic withdrawal of funds each month. Following my father's departure from the facility (that's another review, for another day), Brookdale continued to withdraw funds from my parents' bank account. They were unhelpful in resolving this matter, suggesting we contact the bank to stop payment (financial institution says resolution should be achieved in 10 days) and 30-45 days for Brookdale to refund the remaining portion. Please know that you or your loved one may be putting their finances in peril when dealing with their front office and that they are indifferent to concerns and legitimate issues.

A hellhole. We have a list of services both promised by contract and required by Virginia law, but…read morethe are so short-staffed, they asked me to pay an additional $26 an hour to their separate "Brookdale at Home" gig to provide my mother with care. To make their point, they allowed her to go to the bathroom by herself and she fell onto the tile, hitting her head, which required 20 staples at the ER. Then, they reapproached me about whether I would contract with them for extra care. My next call is to the Virginia long-term care ombudsman.

My mother was a resident of Charter's Memory Care wing. During the few months she was there she…read morelost a great deal of weight, had three diagnosed UTIs and broke her hip. We have since moved her to a new location that does not use the excuse that everyone, everywhere is short staffed. Here are a handful of reasons I am rating Charter one star. Charter uses contractors a lot from what I was told. Of the staff in the memory care wing, they seldom smiled, mostly seemed put out when you asked them anything, and many times you just couldn't find anyone to help. My mom's laundry disappeared a lot. And her room over the time she was there started to smell of urine. Other times, when staff was suppose to help my mom get to her hair appointments (just down the hall) they would not. It just didn't happen. If a family member was not there to take her, it simply didn't happen. My mom became very withdrawn and sad in a very short period of time. In contrast, her new home has one caregiver for every four patients. These caregivers are ALL full time highly trained employees. And they take good care of every one of their residents. My mom is gaining her weight back and is happier now. I am sorry if Charter is struggling with staff shortages, if that is even the case. But these are our family members. These are human beings, and should always be treated as human beings. Not looked at as more work that you do not have time for.

The care on the memory care ward was horrible. The aides are always sitting around on their phones…read more they Put layers of diapers or pull ups on them so they don't have to change them often. The patients are always put in front of the tv.

A dear friend recuperated at Woodhaven after knee replacement surgery. She had a comfortable room…read moreand attentive care. The PT available meant that she was up and on her feet quickly. Even the food was pretty good.

From the owner: A Life Plan Community (formerly known as Continuing Care Retirement Community)allows its residents…read moreto maintain an active, independent lifestyle while providing a full continuum of healthcare on site. A Life Plan Community provides care for a resident's needs though all stages of life: independent living, home health care, assisted living, separate and secured memory care, rehabilitative services, skilled nursing care and long-term care, all on one campus. The advantages of a Life Plan Community are many, including the fact that residents can enjoy personal freedom complemented by security, support and peace of mind. Additional services, such as dining, housekeeping, scheduled transportation, home maintenance, security and activities are also provided. A Life Plan Community allows residents to "age in place," never having to worry about moving to another facility if healthcare needs change. Williamsburg Landing provides assurance for residents and their families that a continuum of quality healthcare is always available... enhancing residents lives while securing residents future.