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Spring Arbor of Williamsburg

1.0 (2 reviews)
Open • Open 24 hours
Updated a few days ago

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1 month ago

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Charter Senior Living of Williamsburg

Charter Senior Living of Williamsburg

2.8(5 reviews)
2.9 mi

My mother was a resident of Charter's Memory Care wing. During the few months she was there she…read morelost a great deal of weight, had three diagnosed UTIs and broke her hip. We have since moved her to a new location that does not use the excuse that everyone, everywhere is short staffed. Here are a handful of reasons I am rating Charter one star. Charter uses contractors a lot from what I was told. Of the staff in the memory care wing, they seldom smiled, mostly seemed put out when you asked them anything, and many times you just couldn't find anyone to help. My mom's laundry disappeared a lot. And her room over the time she was there started to smell of urine. Other times, when staff was suppose to help my mom get to her hair appointments (just down the hall) they would not. It just didn't happen. If a family member was not there to take her, it simply didn't happen. My mom became very withdrawn and sad in a very short period of time. In contrast, her new home has one caregiver for every four patients. These caregivers are ALL full time highly trained employees. And they take good care of every one of their residents. My mom is gaining her weight back and is happier now. I am sorry if Charter is struggling with staff shortages, if that is even the case. But these are our family members. These are human beings, and should always be treated as human beings. Not looked at as more work that you do not have time for.

The care on the memory care ward was horrible. The aides are always sitting around on their phones…read more they Put layers of diapers or pull ups on them so they don't have to change them often. The patients are always put in front of the tv.

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Charter Senior Living of Williamsburg
Charter Senior Living of Williamsburg
Charter Senior Living of Williamsburg

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Spring Arbor of Williamsburg - retirement_homes - Updated May 2026

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