Box Hill. Bought 2 latex pillows on Saturday and tried to return them today. I have used latex pillows before so expected these to be good. They weren't cheap either. Of course they wouldn't exchange them, how convenient for Spotlight! I wouldn't even use these pillows for my dogs now. The advertising states "construction promotes healthful head and neck alignment utilizing the support of latex whole remaining soft and comfortable". My neck disagrees. Even the staff member said "yes these are hard" and yet I still couldn't exchange them. I could have lied and said I had not opened the packaging but I was honest. How else would I know they were too hard to sleep on! Interestingly I then had a Messenger exchange with Spotlight who apologized for the disappointment and said since the Box Hill store denied my exchange request, they were unable to override their decision. This implies that Spotlight stores have inconsistent exchange policies across their stores. I asked for an exchange, not a refund. You would expect such a large store would back its products. I am disappointed with the product and the staff "couldn't care less about the customer" attitude. read more
