The person that came to clean my carpets: 1. was over an hour and a half late 2. walked into my house before I even answered the door 3. tried to add items I didn't ask for and demanded payment for the additional services that weren't provided 4. threatened me by getting in my face and saying I don't want to make him angry when I refused to pay for the services I didn't ask for 5. threatened to go back into my home and steal my stuff twice to pay for the services he added to the bill that I didn't ask for 6. refused to leave my property when told to do so 7. sat in his vehicle and smoked something that wasn't cigarettes (or weed) while waiting for the police to show up - it smelled chemical 8. kicked my girlfriends car putting a dent in the passenger side door 9. insulted me and my girlfriend by calling us 'dykes' 10. has had a criminal charge filed against them To say I will never use their services again is a given. If I had the time I would make it a personal mission to make sure that this man never steps foot into anyone else's home again to threaten, insult, try to intimidate them or vandalize their property. All for services that weren't asked for - nor were they even provided. He was demanding payment for shampooing my carpets (I was having them steam cleaned - no shampoo) - he didn't even use any shampoo & didn't even get all the spots out. read more

STAY AWAY! FAR, FAR AWAY FROM SPOTLESS STEAMERS! No idea how this company performs as they cancelled/no showed on me twice in the same week with nothing but a flimsy excuse and a generic apology. I scheduled my first appointment a week in advance and the day of, I waited for three hours before calling. They explained that they had mixed up their calendar and wrote me down for the wrong day. Since I had already gone to the trouble of moving furniture, I was annoyed but agreed to a reschedule in the same week. Five minutes before my rescheduled appointment window I received a call letting me know that they hadn't scheduled correctly... AGAIN! And they could not keep the appointment. I don't know what kind of delusions this company is operating under, but when you blow off your customers and swim in ineptitude, you get a bad business rating and a charge back. My advice: AVOID THIS COMPANY AT ALL COSTS! In a city as large as Houston, there are plenty of businesses that actually deserve to be operational. This is not one of them. read more

RUN AWAY!! Don't use this place at all. Wish I had done more of my homework and researched this place before I bought my Groupon!! Luckily unlike the other 2 reviewers I just read, this incompetent company wouldn't even honor my Groupon. I purchased on a Friday, call the same day to schedule an appointment and never heard back. I just call again today, only to be told I live to far. Seriously? They are located in Kingwood I live in Crosby, closer to them than Houston is, yet I am too far?? The only bright spot is Groupon refund all my money back. Hopefully the next provider lives up to their coupon limits, this one certainly did not. read more

Wish I had read the reviews before scheduling! My appt was for 1-3pm. Although he did call to say he was going to be late (he was difficult to understand as he had a thick accent), he arrived closer to 4:00p. Considering you can't walk on the carpets for 4 hours after "cleaning" I wasn't happy to start the process so close to the end of the day when my kids would be home. I don't usually judge a book by the cover but his personal white van was filthy, unmarked and the front bumper hanging off. This should have been my first clue. I used a coupon through Amazon for 5 rooms and decided to pay the extra to have my stairs done. Apparently, the service I paid for just runs hot/steam over the carpets. If I wanted to add soap or shampoo, that's an extra $15 per room! I decided against it as it seemed like false advertising. Unbelievably, the whole "cleaning" only took 20 minutes and I could clearly see some small spots still present on the carpet when he was finished. When I went to pay for the stairs, I had already decided I wasn't giving this shady character my credit card number. I wrote a check out to the company and the guy said they didn't take checks, only CASH. I explained it said on his invoice that they did take checks and then he said he wanted written out to himself "Doron Daham" and that he wanted me to follow him to the bank! Incredible! Of course, I did not. After he left I noticed a filthy rag and a huge hairball left in front of my house where he had parked. Would NOT recommend this company! Very unprofessional and did a mediocre job. read more

A bit frustrated.... I called two weeks ago to schedule an appointment to get the grout cleaned in my kitchen/dining area. I had purchased a voucher through the Daily Deals on Amazon.com When I called, the phone was answered by a man who scheduled the appointment for today between the hours of 1:00-3:00 p.m. I spent the morning moving all of the furniture out of the rooms, vacuuming, and even mopping so hopefully the grout cleaning would turn out well. I even moved the refrigerator out so they could clean under it. At 1:30 p.m., I called the company to verify that they were still coming out today, but the phone call went to a voice message service. I left a message stating who I was, my phone #, my scheduled appointment time, and requested a return call to confirm whether they were coming out today or not. I received no call back so at 2:45 p.m., I called and left another message and at 3:05 p.m. I called and left a third message. It's now 4:05 p.m. and still have not heard from them... I'm not sure what to think but since I put this on a Discover card, hopefully I can get my money back. read more

Spotless Steamers = SCAMMERS!!! Bought a deal through Livingsocial deals. Spotless Steamers took our money with no intention of honoring the agreement. After two (2) no-show appointments, numerous unreturned phone calls I called Livingsocial deals for a refund. They gladly refunded my money. AVOID Spotless Steamers!!! read more

I really wish I had read the reviews before buying the Groupon. Bought the Groupon, scheduled an appointment for today (4-11-14) between 1-3pm. I am writing this at 4:50pm after no contact from them and multiple attempts to call their number, which goes straight to an automated voice message stating they are not available. Absolute joke of a business. At least I got the Groupon refunded and didn't waste a single dime on this terrible business. read more

So glad I saw Becky C.'s review in time before I, too, had a terrible experience with Spotless Steamers! I called Spotless Steamers on January 6th to inquire about scheduling an appointment to be used with a Groupon. We agreed on a time so I went to buy the Groupon - $49 for 3 rooms of steam cleaning (I only needed 2) - only to find it was sold out. I called back to ask if they'd still honor the Groupon pricing/deal, and the man on the phone (thick eastern European accent) said they'd honor it: I'd pay them directly instead of buying the Groupon. I asked for some kind of email or receipt testifying to that fact and he refused, insisting they do this kind of thing "all the time." This immediately made me uncertain - how could I guarantee that when they showed up they would honor the deal price? His assurances over the phone were in no way binding. THANK GOODNESS I did not actually invest any money in to the Groupon, as you will see below. Because of this, I walked away from the entire interaction scratch free. Fast forward a few weeks: my cleaning is scheduled for one of the "everybody freaks out because it's cold in Houston!" days. I call the day before to make sure there wouldn't be any problems re: the crew arriving for my cleaning the next day. The same guy I spoke to previously said "aside from an act of God" they would be there, no problem. On the day of my appointment around 9:30 they call to say they're waiting to come due to the cold weather - apparently their equipment is temperamental in the cold. My service window was supposed to be 9:00 - 11:00, and they were projecting an 11:00 am arrival. I griped to the man on the phone because I specifically called the day before to prevent exactly this type of thing, but whatever. Through this discussion, though, I find out that they're ill prepared to service my apartment. The equipment they use needs to stay in the van outside, and my new apartment would involve them snaking their equipment/cords up 2+ flights of stairs from either the below ground garage or street level. They might not have hoses long enough to accommodate me. I ask them why they didn't cover this detail - specifically, asking me if I was in a house or apartment, and if the latter how it connects to van parking - when I first set up the appointment. Any prudent and detail-oriented company would have asked such questions. The guy brushes off my concerns and says he'll call me 30 mins before he will arrive, and should arrive no later than 11:00. Come 10:45, he still hasn't called me, so I finally call to ask where he is. Oh, he says, he was about to call me. But before he heads out to my location - and here I smell a catch coming from a mile away - now that he knows I live in an apartment, there is a $35 dollar charge.The whole arrangement with Spotless Steamers had creeped me out since earlier in the month, so it was an obvious sign that I should jump ship before inviting them in to my home. I told him that we would not be doing business today, which he yelled back at me ("No, we will not do business today!"), and then he hung up on me. To me, it's clear that this business is one of deceit and trickery. Becky C.'s review shows what happens when you let these guys in to your front door - and thanks to checking Yelp before going through with my business, I noticed all of the warning signs and broke off the interaction in the nick of time. I would absolutely NOT recommend anybody pursing services from Spotless Steamers, or at the very least be emphatically clear about the services you want/need, the agreed upon price, the layout of your house, and your expectations for the full transaction. I intend to write to Groupon to tell them about the services they are peddling-by-proxy, as I'm afraid I might just be one of many people who is disappointed with services rendered or not-so-rendered. And I'm curious if the Better Business Bureau supports businesses that are not up front about charges/pricing?? read more

This place is horrible. I don't believe the business is legite at all! The man was supposed to arrive between 9-11 am and he got there at noon. I was getting my tile and grout cleaned. He talked me into paying extra for sealant and asked me to write the check out to him instead of the business. This should have been my first clue that something was not right. When he finished nothing looked cleaner, but he said to wait 24 hours to see results, well after 2 days my floors looked the same. When I called to speak to the owner to complain about it he would not give me the owner's name!! He scheduled another appt. to redo the work but never showed up!! I am still fighting with them to get a refund!! read more

Terrible company! Do not, I repeat, DO NOT consider this company. Do not buy a Groupon or Living Social voucher from Spotless Steamers. I purchased a Living Social voucher and immediately called and scheduled an appointment. I took off work that day for the appointment. They gave me a 2 hour time window. 4 hours later I called them and he said he was about to call me and tell me his machine broke down. (I didn't believe him.) He rescheduled me for the next week. Again, I took off work and again, he did not show up. I called him and he said he was just about to call me and tell me his truck just now broke down. He finally arrived by the third appointment. Then... The voucher says they will "CLEAN" the grout. He tried to get me to pay $100 more as an add-on when he got here, and I said no. 20 minutes later he showed me how when he moved his pitiful machine over the grout it didn't clean the grout. The grout color was completely unchanged (dirty as ever). He said the only way to clean the grout is if I paid another $100 for him to use soap. I said I wanted the grout "CLEANED" like was advertised. It never says anything about you must pay extra for soap if you want the grout cleaned. He said he was going to walk out unless I paid him $100 more for him to use soap (and he started to pull all of his stuff back in the truck). After taking off work for 3 days waiting for him to show up, I was forced to pay him extra money. He made me pay him cash and not check or said he would walk out. HORRIBLE COMPANY! Just a bunch of scammers and dishonest people. read more