After 3 weeks of use of Sketchers. I am very disappointed with Sports Direct ( Westfield story and customers service) I followed all the steps to make a complaint, but both the store and customer service ignored my case. Employees should support the company's image, but their indifference has damaged it instead. I've shared my experience with family and friends, and word of mouth spreads fast. Poor customer care hurts a brand's reputation permanently. read more

Don't buy from Sports Direct. They have intentionally designed their system to place orders with incorrect details so that customers have to return items and do not get a refund on delivery. I ordered Size 10 (s) but the order confirmation says size (3XL). This is the 2nd time this has happened to me. It is quite laughable that I cannot change my order event just after placing it, even if it hasn't been processed yet and not ready to be delivered until a week from now. Your system is designed to rip people off! Please change my order and send me a size 10 (s). If you send me size 3XL as stated in the order confirmation, I will return this but will not bear the cost of delivery as this is a flaw in your system. read more

TOTAL FRAUD COMPANY. They sold me faulty trainers then they sent me a postage label to return this and then said the parcel was lost. If the parcel is lost they should have insurance that covers this as my trainers were expensive. They chose the courier and are a huge company they have to have insurance. Whenever I contact them for refund they give me a fake time frame to respond and then do not respond. IT HAS BEEN 2 MONTHS AND NO REFUND. This company should be penalised. If for example a customer was to shoplift a pair of trainers from their store worth £65 they would be arrested and have a criminal record. There would be repercussions. However for a huge company scamming me out of my hard earned money there is no repercussion. I wish this company gets closed down as what they are doing is illegal and against the law. On Trustpilot and most other review sites this company has been scamming loads of customers and not giving a refund and many people say their parcel has been lost or never arrived. It seems like so many people are not being refunded and are just talked into a conversation that goes round in circles. read more

I paid the high price of £9.99 for Next Day Delivery for some urgent items. I received an email mid-day on the day the package was supposed to be delivered saying there was a delay and the entire package hadn't yet been processed. The support team offered a next-day delivery code for my next order. I responded that this was not acceptable and I would not pay £9.99 for a service that was not delivered. I went on the online chat in order to speak to someone immediately about canceling my whole order as the delivery was time sensitive. The online bot took me to a human and then after less than 30 seconds (before I could even finish writing one sentence about my delayed order) the human support canceled the chatbot and kicked me out of the conversation. This is really terrible customer service. Do not offer services you can not fulfill. Do not ask customers to pay for services you do not fulfill. I should have been given options as to how I wanted my order handled. I should have been automatically refunded £9.99 and given free fastest delivery possible. I've only ordered from Sports Direct a number of times but I've never had a good experience. read more

A decent sized sports direct on two floors but so much choice you miss the bargain rail !

Brought boots after while they developed a fault neither staff or Store Manager didnt want to know, complained on line just as useless. Left with pair £60 boots thatcant use. Will never return to Sports direct or recommend them to anyone. Never realised until recently how bad they really are lost of complaints regarding the company read more

This company is a scam. I asked 3x to cancel an order before it shipped and they ignore your emails. They then mailed me a completely different pair of shoes and sent male shoes when I ordered female shoes. They're a rip off! Don't waste your time or money on this fraud company. They wouldn't help and didn't care when I contacted them and would not refund my money. read more

Sport's Direct predates, but is situated in the Liverpool ONE development. It is a large store which is crammed full of rails of sports wear, shoes, equipment and accessories. The store is always very busy so sometimes it can be difficult to get around the store. The queues at the tills are also often quite long because of this. They sell a huge range of clothing for men, women or children. They sell tracksuits, shorts, jackets, t-shirts, vests, gym wear, socks, skirts, trousers and sports underwear. They also have a large selection of shoes and clothing from brands such as Nike, Vans, Converse, Adidas, Reebok, Dunlop, Rocket Dog and many more. All the items on sale are quite cheap, and most of the rails have further reduction signs on them. You can pick up a decent pair of trainers for £20-£30 at Sports Direct. The staff are friendly and helpful despite being a little harassed with the shop being so busy. read more

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If you're really a sporty type of person, it is always a good idea to pop down to Sports Direct to purchase your goods, not only because you can grab a bargain but they sell a wide range of products for both men and women across all ages at fairly reasonable prices. Sports Direct in Liverpool One has two big floors hosting a variety of clothes such as cycling and running gear, a trekking department and football jersey's. The upper floor has lots of sports trainers for all types of sports like football, boxing and tennis. Prices vary from cheap to expensive depending on the model and fashion trend. As well as this, there is a range of professional sports equipment and accessories (even for camping too) so the choice is all yours! read more

Sports Direct - Sporting Goods Near Me - Liverpool, XMS

Stocking Sports Direct's usual range of the good (cut-price Adidas and Nike gear) the bad (obscenely coloured Ocean Pacific polo shirts and Airwalk trainers) and the odd (two-person golf umbrellas and day-glo ping pong balls) there is little special about this particular Liverpool One based branch, except for the unusual selection of football shirts available. Where your average branch of JJB or JD Sports might carry the odd Brazil, France or Netherlands shirt if you're lucky, here they have Ivory Coast, Mexico, Russia and more. The sizes can be a little hit and miss (a lot of XS or XXL and not much in between) and they rarely have the matching shorts or socks in, but still this is a great place to get hold of that obscure football shirt. Also the last time I was there I picked up a perfectly decent Donnay squash racquet for less than £9 which is an absolute bargain. I still haven't used it yet but I've been busy alright, get off my back. read more

Sports Direct - Sporting Goods Near Me - Liverpool, XMS

Stay away from ordering suitcases or trolley cases from Sports Direct. I ordered two 26inch and thought the trolleys looked smaller even with tags saying 26inch. Measured and saw them to be 24inch bags. They think their customers are stupid. The customer services then asked me to send them back using a return label and the problem i have is i have very little time left to order new bags as i dont have a car to drive and pick up. Instead of refunding the CS team at Sports direct will come up with excuses and complete disregard or the customer and the fact that they committed fraud. Update: I have provided photo evidence with measuring tape sitting on top of both suitcases and all your customer services can say is send the bags bag and then we will refund anything. All i want is for you to charge me for 24inch not 26inch isn't this fraud. Because of your mess i had to buy a 32inch bag from Amazon send one of the small 24 inch bag in cargo. So £60+£30 = £90 for the mess you have made. I am flying out tomorrow and your delivery was late so doesn't leave me with much. I hope you enjoy the fraudulent money you have made from me and the owner becomes a millionaire or you get heavy bonuses for your loyalty. Worst customer service experience ever. read more

It's not the trendiest shop on your high street, granted, especially when it's figurehead is the beer swilling cockney and most hated man in Newcastle but when you ignore Wayne and Waynetta Slob shopping for a new outfit for a do, Sports Direct is a good option for cheap sports goods. Many of the brands here will not be top of the range but when I needed to invest in a new pair of footy boots I was impressed with the range but more importantly the prices - thankfully I am passed the age of looking for those endorsed by the biggest 'star' player! And it's not just the usual suspects of sports gear that you will find at Sports Direct as they cater for a wide range of past times and hobbys such as fishing, boxing and golf. If you are a die hard enthusiast in these sports then you probably wont find what you need here but for beginners and amateurs it's a good place to get the gear to test the waters. read more

Sports Direct - Sporting Goods Near Me - Liverpool, XMS

Don't bother ordering from them. Shocking service. Lost package, no refund, no replacement! But hey you get free next day delivery code just in case you stupid enough to order something again! read more

When I ordered online on June 22, a product that was completely different from the image was delivered and I inquired. Image.] If you don't like it, refund it. That was their answer. So I paid the round-trip shipping fee and sent it to the first class with a signature and tracking at the post office, and after tracking, they received an item signed on July 3, but I asked them why I couldn't get a refund. I always use the post office for first class with the sign and it has never been lost, but why did the product only get lost when I requested a refund from Sports Direct? Responding to customers is very late, sticking to the company's friendly policy and pretending to be for customers, but responding like a parrot without thinking about customers at all. Where other common UK companies offer refunds within 3-5 business days, this company also states refunds within 14 days. Refunds can only be made with a voucher at the store. It's like a robbery with no service at all. This is just a scam. This is the worst company I've ever experienced. I will never use this company again. read more

The worst customer service experience I've ever had. I wanted to get my son some new school shoes for the last three weeks of school but they didn't have them in his size in the store (the Banbury store and staff there were fantastic and very helpful- this review is not about them!). I ordered the school shoes online for next day delivery with a few other bits. Got a notification from Evri on the day it was meant to be delivered that the parcel had been delayed and wouldn't be delivered that day but with no explanation. I contacted sportsdirect (you can only do this by email or webchat- for speed I used webchat but it was glitchy and kicked me out a few times after a lengthy chat witha very unhelpful AI) and they said they couldn't even chase it for a minimum of 48 hours after an update but that they would refund me the difference in price between next day and standard delivery. After 48 hours with no update from Evri, no contact or refund from sportsdirect, I contacted sportdirect via their webchat again. They said all they could do was put in a investigation request which would take 48 hours (as this was over a weekend it took 4 days!). I received no update or contact throughout this so after the 48hrs had passed I contacted sportsdirect again via their webchat. They said Evri had asked for another 48 hrs to investigate and that they could not refund until they had written confirmation that Evri had lost the parcel which they seam unable to get. So a week and a half after my parcel was meant to be delivered I've ended up having to buy the shoes else where, have no idea where the original parcel is or if it'll be delivered and have no idea if or when I'll receive a refund for the £50 odd I'd spent on stuff I'll never receive. read more

I got a pair of firetrap shoes from this store. The black ones with the metal badge on the side. Very quickly they are falling apart. Slight bit of water from rain and the sole glue loosens, resulting in the sole half hanging off. The black shiny coating has started to crack and rip. It's like a 3rd world country shoe. Sports Direct must stop selling this rubbish. read more

I did not have high hopes for Sports Direct on entry as I had visited these establishments before and found them to be poorly run and more than a little chaotic. This establishment in Liverpool One has elements of this madness but on the whole it left me feeling more than a little impressed. Inside the store I found that there was quality sporting equipment and at prices which were considerably lower than most high street stores. The staff here were absent but I managed to work my way through the madness and I was glad that I had made the effort as I managed to pick up quite a few bargains in the process. This place needs a bit of a tidy up as its disorder does not sit well in Liverpool One but on the whole the quality and level of value is fantastic. read more

Absolutely disgusting customer service! Bought a pair of trainers yesterday and they dont fit, advisor said they would stretch but on getting home they are just too small, dont do my size and dont have anything else i want, asked for a refund and was told no and its not my problem by stuart the manager in milton keynes read more

Sports Direct is one of the larger stores in the Liverpool One, stretching over two floors with lift access just outside (queues can get a little busy as it is used for the whole shopping centre) and towards the back of this store (not a very nice lift but good to avoid lines) I was forced to call in here, after getting totally soaked in the wet Liverpool weather, to the point where I needed new clothes. The selection here is quite good compared to other Sports Direct stores and it is slightly easier to get around in, but still it does give me an impression (like all stores of this chain), like a big, cheap jumble sale, which is one of the reasons I do not like Sports Direct and try to visit as little as possible. It was pretty hard here to find a particular product, so I would recommend ordering your products online as you get your delivery fee back in the form of a gift card, with your purchase, no matter if you do 1 order or 7. The changing room facilities were poor, and it is probably easier to buy the products and change in a nearby toilet due to queues, and simply not being enough for the size of the store (I think they was only 2, located on the top floor) and they were not wheelchair accessible. The staff didn't seem too helpful, which also lets down this store, as it is one of the nicer Sports Direct branches. They just seemed like they were unwilling to help the customer to the highest level and give advice, it seemed work for them was more of a chore, than helping out customers. This branch of Sports Direct is in a good location, in the sheltered part of Liverpool One and although it is a typical Sports Direct, it is one of the nicer branches I have seen, so I do feel it deserves a slightly generous 3 stars. read more

Only got 1 star because I couldn't give it none,the clothes this shop sells is pure tat it's washed up second hand gear if you want decent sportswear that will last go somewhere else like DW sports,never again will I use this tatty shop I'd also advise no one else to do so either read more

The prices have started to go up and the selection has come down. I used to get last seasons footie shirts for less than £10. Now I'm looking at £20-£30. The price of the clothes has gone up too much. I was looking at some crap brand jogging bottoms that were £15. I would pay that for Nike or Adidas put not for Patrick or Admiral. It is going the way of JJB. Soon to be another forgotten chain of stores. read more

HUGE sports store selling all kinds of sporting goods. Spread over 3 floors, this place is enormous. All the goods are very very crowded together though. It's reallyhard to navigate around, there is so much stuff everywhere! They do have some really good bargains though.There's a lot of name branded stuff in here,including Nike and Adidas. They have a wide selection of both male and female clothing and trainers and also sell other stuff like golf equipment, footballs and even bikes. There are some real bargains to be had especially if you like your names. It's probably not the latest stuff but the prices are far better than other sports shops. read more

Sports Dirext is a small store on the Kingston Retail park. It sells a range of ladies, mens and childrens sports goods at value prices. The range in this store doesn't seem to be brilliant. What stock there is seems to be maily rejects, things no-one else wants. The only thing really worth looking at is trainers, but sometimes there is that little money off it might not be worth it. Not somewhere i would recommend for sports goods. read more

This shop has the least customer service of anyhwere I've ever been. They're not rude; they just don't seem to understand that their main purpose is to serve customers and take their money when they offer it. It may be that they don't have enough staff, but you should serve people before tidying shelves etc. Depressing. read more

This place is a really good spot to regularly go (if you have time) for a mooch. They don't just sell sports stuff, which is what you'd think if you just passed by, by keep going past the timberland and lonsdale stock and you'll find a really amazing selection of gifts and branded clothes. They sell dior trousers for example, and a lot of golddigga stuff for women (women's stuff is upstairs) and the kids section is amazing. A lot of barbie branded clothing, as well as names like Thomas the Tank Engine or Scooby Do as well as the sport stuff like nike too. And they don't just do trainers. They're worth a visit if you fancy casual shoes too - they were selling High School Musical Boots for kids the other day, at about 50% or the RRP. A good find. You won't ALWAYS see something you like in here, but if you have the time its worth checking in and having a look. read more

I waited for over a month but got no goods. Sports Direct said that the carrier delivered the goods. I believe that the carrier stole the goods. Sports Direct did not care that I never got the goods. No refund and no goods. They don't even care that I reported them to watchdog. I am going to take them to court, how sad. Anyone posting a good review on here should wait until the carrier steals their goods. Sports Direct don't give a s**t about their customers then. read more

Sports direct is one of the newish stores in wakefield`s riding centre. Formally known as Sports Soccer i think. This store has a variety of sports clothing as well as footwear at discounted prices. Shopping in this store can be quite difficult at the displays are shoved so closely together that you cant actually get through. Disabled access in the store must be a nightmare because of this. Most of the clothing is the likes of everlast, umbro and donnay which are really cheap. Great store for footwear but top branded clothing seems more expensive that other shops read more

I live in Massachusetts and it is a Friday. Three days ago, on Tuesday, I placed an order from sportsdirect for two personalized jerseys and they have already arrived exactly as they were ordered, with the standard $15 shipping. I had some reservations about ordering from these guys based on the reviews they received here, but now couldn't be happier and won't hesitate to give them my return business. read more

Very helpful and friendly people typical of Liverpool lol. Huge selection of men's and women's wear. Had to take the credit card away from the wife or we would have been paying a huge bill the month read more