46 minutes ago
NEW
Went here for my daughter's 13th birthday. all she wanted to do was ride the go karts with her friends. she's been there at least 10 other times and drove the go karts by herself. while standing in line there was staff member who was just being rude to everyone, other staff and customers and throwing around the equipment. 3 of the go karts broke down and had to be helped while we waited our turn. I rode a double with my younger daughter while my older daughter and her friends rode singles. my kart broke down on the last lap and as I was waiting for someone to come help, I could hear yelling and a comotion where you pull in to park while i waited. after I got back and got out of my kart I couldn't find my older daughter. when I turned the corner I saw her shaking and crying. I asked her what happened. she said that the kart she was in was not like all the other times she came here and the break was right next to the gas peddle with very little space between so when she went to hit the break her foot slipped and hit the gas causing her to crash and the guy just started screaming at her and wouldn't let her explain. I went and tried to talk to him and explain what happened but he wouldn't stop yelling at me and saying she was a safety risk and he won't let her go again, we already paid to ride twice. so I asked to speak to a manager and he tells me he is the manager. I said no I know there is someone above you I want to talk to them. he goes over to a cart and throws stuff around, grabs some keys and then yells at me to go to the office. he then goes in the garage area and starts scream and hollering about my daughter being a safety risk. So then the lady selling the tickets comes out and asks what the problem is. I told her I asked to speak to a manager cause I dont like the way he's talking to me or my daughter and I want our money back if he's not gonna let her ride again. she said fine give me the tickets back then. I gave her the tickets and she gave me the money back and I tried to tell her I didn't appreciate the way he talked to my daughter, she just said there, there's your money. I get that she crashed, but he never stopped to make sure she was ok or why it happened, with how poorly their equipment is maintained it could have been a mechanical failure for all he knew, he just started screaming at her and scared her, she has social anxiety so a stranger yelling at her is very tramatizing to her. The rudness with the Mangers and the lack of maintenance to the go karts makes it so bad it is not worth the price they charge and I wouldn't go back again if they paid me to read more