If I could leave a review with negative 5 starts I would, where do I even begin. My hair has been jet black for about 6 months now. I was coloring it with Pravana. I came into spoil me rotten because Candon had cut my hair previously and I liked the cut. Another salon on island had canceled on me and I really wanted this black out of my hair.. I wasn't going for anything insane just back to brown, my natural color is not too far off from black. Candon and Candice said they had two other clients but could fit me in between them and share the job. Candon started by applying a BLEACH directly onto my hair.. No color remover. No cap. Just bleach. He then proceeded to put my head directly under a heat lamp.. Without foils.. When I noticed my hair smoking he jumped up and had me go to the sink to rinse it out. Then after they bleached my hair to shit and cooked it. I went back to the chair where Candice applied this brown that came out nothing like what I requested, it was terribly red. After letting the color sit and having it rinsed I sat back in the chair only to notice these weird noodle like pieces all over the right side of my head (the spots that were smoking) they literally looked like wet ramen noodles.. When I pointed this out to Candice she told me not to worry they would go away. She then proceeded to apply more bleach to my hair for highlights.. (As a professional if you notice someone's hair is fried you should probably not put any more bleach on their hair) I sat there and kept my mouth shut. I was running out of time and knew my hair was being damaged so I insisted she please rinse the bleach off of my hair and that I had to go. I left with my hair wet.. Threw it in a bun. Went to work. When I got home and took my hair down I noticed those noodle like spots felt like melted plastic.. It was sticking to my hands and other hair, it was also sooooo stretchy like a rubber band.. I tried brushing my hair and it was falling out in giant clumps.. My hair was fried. It was also calico in color.. Literally my hair was 173829 different colors. Patchy, blotchy, and now irreparably damaged. I cried. I spent the entire night/ next day/ next day trying to contact Candice or Candon.. I messaged them both on Facebook I also messaged the owner explaining what was happening and how I either wanted a full refund of $320 to try get it fixed elsewhere or to please fix it. That Sunday I went down to ocean wellness for a full olaplex treatment and a cut and semi permanent color. The gentleman told me my hair was so damaged he couldn't use a permanent color, also he couldn't cut all of the "noodle" pieces out because some go almost to my roots. I was also told I can't use ANY FORM OF HEAT ON MY HAIR for at least a month.. Meaning it can only air dry and I can't ever style it. I was devastated. I had to cut around 4 inches off of my already short hair that I had been working on growing again (another $250). No one at spoil me rotten ever got back to me. I had to keep calling... I finally got ahold of Candice Tuesday morning she was nice about it and said I could have a refund, I came in and got my money and she claimed they would do a Brazilian blowout free of charge and see if they could fix it. After everything that happened, I really didn't want anyone there touching my hair but I was literally out of options and I just want my healthy hair back. I told Candice I would be calling to schedule a appointment after I thought about it. Her mother the owner also left me a kind message a week later explaining they're very professional and this never happens and that she would do a treatment for free like Candice said. This was 3 weeks ago, I've called 4 different times while they are all in the building and have been asked to leave a message, NO ONE EVER CALLED ME BACK. They ruined my hair, promised they would try their best to fix it and then ignored me. Worst salon ever, I now have severely damaged sticky hair and will just have to keep doing deep conditioning treatments, and either let it air dry or throw it in a bun until it grows out. I will never go back to this salon. I don't recommend it to anyone. read more